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Thursday, nov 21
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Customer Service
Business
CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures
Connecticut consumer protection authorities have reached an agreement with Frontier Communications to reimburse customers $860,000 for repeated failures to meet state customer service standards, officials said. The settlement between the Connecticut Office of Consumer Counsel and the Texas-based telecommunications firm follows the company’s failure to address out-of-service repairs promptly and to meet scheduled maintenance appointments from January 2015 to December 2023, according to a release. The money will be issued to customers as bill credits. However, it remains unclear how much each…
Business
CT Eatery That Considers Hot Dogs An Art Form Named To Fast Food 'Bucket List'
If you're dying and dying for a hot dog, there's a Connecticut restaurant that you must try, according to a new ranking of the best fast food restaurants in the nation. Dogtown at 664 New Haven Ave. in Milford was named one of MSN's "Bucket-List Fast Food Restaurants." The report noted the restaurant's assortment of toppings as one of the eatery's main selling points. Dogtown is loved by Milford locals thanks to the speedy service, quality ingredients, and wide range of dogs and toppings available. Diners can either get a ‘freestyle’ hot dog and customize it with their choi…
Business
Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands
Stop & Shop has issued new guidance to customers after a massive recall of Boar's Head deli meats has expanded by seven million pounds due to the threat of Listeria contamination. The US Department of Agriculture's Food Safety and Inspection Service (FSIS) said the recall expansion includes 71 products produced between Friday, May 10, and Monday, July 29, 2024, under the Boar’s Head and Old Country brand names. The products, all made at Boar's Head's facility in Jarratt, Virginia, have “sell by” dates ranging from 29 July 2024 to 17 Oct. 24. The products shipped to retailers bear the …
Business
Flip Phone Lovers Rejoice, A Consumer Cellular Opens In Shelton
Hey, flip phone lovers, a new Consumer Cellular, known for its old-style phones, has opened a new store in Fairfield County. Located in Shelton, store officials say they bring "award-winning" customer service, especially for the 50-plus community. In addition to getting a phone and service, customers can also get help troubleshooting their devices, ask questions about their accounts, or sign up for a new plan. The store also sells a full lineup of new smartphones. The Shelton location is one of 25 opened this year across the country. The store is open from 10 a.m. to 7 p.m., Monday…
News
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess
More than 2,500 Southwest Airlines flights were canceled and 8,3072 delayed as of Wednesday, Dec. 28, leaving even more passengers across the US stranded and seething. Processes and computer systems that haven't changed since the 1990s are to blame, Captain Casey Murray, the president of the Southwest Airlines Pilots Association, tells CNN. “It’s phones, it’s computers, it’s processing power, it’s the programs used to connect us to airplanes," he said, "that’s where the problem lies, and it’s systemic throughout the whole airline." The federal government said it plans on investigating. Cu…
News
Caught In Historic Blizzard, NY Mom, Kids Find Overnight Refuge At Target Store (Photos)
Jessica Sypniewski was a mom on a mission: to find some place, any place, where she and her boyfriend, along with their 11-year-old daughter and 7-year-old son, could take refuge from the blinding snow and howling winds of a historic, deadly blizzard that had barreled down in western New York just before Christmas, and lasting days. The 33-year-old Erie County resident, of West Seneca, told Daily Voice the family had set out Friday morning, Dec. 23, to pick up a relative on the other side of town. On the way back, however, they found themselves caught in one of the worst winter storms the r…
Business
Sports Schmear? NY Bagel Shop Owner Denies Harassing Customers Over Mets Gear
Kent Strickland welcomes all types of patrons at his Long Island bagel shop, and yes, he told Daily Voice, that even includes Mets fans. That’s why Strickland, who has owned Miller Place Bagels & Deli in Miller Place, on Route 25A, for four-and-a-half years, was baffled to see a recent post on the Facebook group, Long Island Foodies. “What do you think about an owner of a business harassing customers for wearing a hat of a sports team he doesn’t like and demanding you take it off?” reads a post from Amy Lee, of Stony Brook, that has garnered nearly 400 comments. “The first time he did…
Business
Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales
Bed Bath & Beyond is being accused of cutting air conditioning in its stores in an attempt to lower company expenses, according to a new report from CNN. The news outlet said in a report on Tuesday, June 28, that Bank of America conducted store visits and found that the stores are cutting the AC to try to recover for lower sales. Representatives for Bed Bath & Beyond told CNN that "... no Bed Bath & Beyond stores were directed to adjust their air conditioning and there have been no corporate policy changes in regard to utilities usage." CNN reported that the analysts from Bank …
Business
Fairfield County Butcher Shop Cited For Top-Quality Meats, 'Amazing' Sandwiches
A Fairfield County butcher shop has seen praise from online reviewers for its quality meats and sandwiches. Old Greenwich Butcher Shop is located at 232 Sound Beach Ave. in Greenwich. The shop offers a selection of gourmet sandwiches, such as "The Pastrami," made with thin-sliced pastrami, swiss cheese, sauerkraut and Dusseldorf mustard. Some other sandwiches offer to include Caprese and grilled chicken sandwiches. Online reviewers have cited the butcher shop's service. "Top quality meats matched by excellent service," George C., of Greenwich, said in a Yelp review. "You're ge…
News
Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather
Southwest Airlines has canceled more than 1,800 of its flights this weekend, citing bad weather and air traffic control issues. According to a report from CNBC, the airline canceled 1,000-plus flights on Sunday, Oct. 10, after canceling 808 on Saturday, Oct. 9. "ATC issues and disruptive weather have resulted in a high volume of cancellations throughout the weekend while we work to recover our operation," the airline tweeted on Saturday. "We appreciate your patience as we accommodate affected Customers, and Customer Service wait times are longer than usual." ATC issues and disruptive w…
News
Security Camera Catches UPS Worker Tossing Package At Connecticut Home, Hitting Garage Door
With the holiday season in full swing, at least one UPS driver is going to make it on the “naughty list” after being caught on camera haphazardly tossing packages that were to be delivered in Connecticut. The delivery driver was spotted on a home security camera, shot putting a package toward the front door of a Plantsville home, in a video that has since gone viral since being posted online by ABC7 NY and on social media by the homeowner. In the video, the hooded driver can be seen taking a package from the truck and throwing it overhand at the house before turning around and getting back …
News
Man Says He Found Joint In Chicken Sandwich At Popeye's In Manhattan
A New Yorker is crying “fowl” after he allegedly received an unwanted ingredient in his Popeye’s Chicken Sandwich last week: a half-smoked joint. Jeremy Merdinger took to social media to share a photo of the joint, which he found inside his sandwich a few bites in. “Do all your chicken sandwiches come with a joint in them? Found this in my sandwich the other day in NYC. Just wanted to make sure that this doesn’t happen to anyone else,” Merdinger posted on Twitter, noting the incident on Monday, Nov. 4. Merdinger reportedly ordered a spicy and regular chicken sandwich from a Manhattan Popey…
News
Metro-North Railroad Holding Customer Forums In Area
Metro-North Railroad will host a series of open-house style forums to discuss upcoming railroad initiatives. The initiates are focused on improving train service as well as overall customer experience. During the “Connect With Us” forums, daily commuters, leisure travelers, community members and stakeholders are encouraged to engage in constructive dialogue with Metro-North leaders, who will listen to all feedback and answer questions. These forums have already taken place at 10 other stations: North White Plains, Beacon, Brewster, Croton Harmon, Nanuet, Harriman, Mount Vernon East, Bridg…
News
Here's How To Avoid This Auto Dial From Your Smart Device Scam
Officials are warning people to think twice before asking Alexa, giving a command to Siri or using auto-dial systems as a new smart device scam has been making the rounds nationwide. Scammers nationwide have put millions at risk by creating fake customer service numbers and using tech to bump them to the top of search results, sometimes by paying for ads. Then when one uses an auto-dial system, they wind up speaking with fraudsters, not an actual company that can assist them. Once on the line, the scammers will push for gift card deals or attempt to get credit card information. According t…
Lifestyle
Metro-North Opens New Elevators At Grand Central Terminal
Commuters and travelers at Grand Central Terminal are moving on up, with the grand opening of two elevators that introduce a “mix of practical innovation and architectural style.” In recent weeks, the MTA announced that two new elevators at Grand Central were open for business, improving access to the Terminal as part of the organization’s “Way Ahead Strategic Plan.” The “Way Ahead Plan” is designed to improve the customer experience at Grand Central, the MTA said. They are restructuring custodial forces to increase productivity, allowing them to increase the number of workers at high-traff…
Business
Stop & Shop Makeover: Roll Out Of 'Refreshed' Format Starts In CT
Stop & Shop stores throughout the area and the country are set to get a makeover. The supermarket chain announced its intention to introduce a new brand concept at more than 400 locations in the Northeast. The initial rollout is scheduled to begin in Connecticut with 21 stores, followed by a $70 million renovation of all the company’s grocery stores. According to Stop & Shop President Mark McGowan, the new look will “reflect a more customer-centric strategy, based on convenience,” as well as a wider selection of fresh, local food products. Improvements reportedly include an i…
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