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Customer Service

Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees
Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees Southwest Airlines is grounding one of its most famous perks, marking a major shift in its identity after more than five decades. Southwest will no longer offer free checked bags for all passengers, the company said in a news release on Tuesday, Mar. 11. The new luggage policy will begin for tickets purchased on or after Wednesday, May 28. The airline has had its well-known "Bags Fly Free" perk since it was founded in 1971. "We have tremendous opportunity to meet current and future customer needs, attract new customer segments we don't compete for today, and return to the levels of profita…
Best Plumber On Long Island In 2024: Sal Manzo Plumbing, Heating & Cooling Inc. Best Plumber On Long Island In 2024: Sal Manzo Plumbing, Heating & Cooling Inc.
Best Plumber On Long Island In 2024: Sal Manzo Plumbing, Heating & Cooling Inc. We are thrilled to announce that Sal Manzo Plumbing, Heating & Cooling Inc. has been named Best Plumber on Long Island in the 2024 Daily Voice Readers' Choice Awards! Founded in 1986, Sal Manzo Plumbing, Heating & Cooling Inc. has spent nearly four decades providing reliable plumbing solutions with a focus on honesty, professionalism, and attention to detail no matter how minor the repair or major the installation, according to its website. One of the company’s standout features, as noted on its website, is its "Red Carpet Treatment," ensuring that every technician treats homes wit…
Best Sporting Goods/Outdoor Store On Long Island In 2024: DICK'S Sporting Goods Best Sporting Goods/Outdoor Store On Long Island In 2024: DICK'S Sporting Goods
Best Sporting Goods/Outdoor Store On Long Island In 2024: Dick'S Sporting Goods We are thrilled to announce that DICK'S Sporting Goods in Valley Stream has been named Best Sporting Goods/Outdoor Store on Long Island in the 2024 Daily Voice Readers' Choice Awards! According to its website, DICK'S Sporting Goods' aisles are packed with top-tier equipment, apparel, and footwear for everyone, from seasoned athletes to casual adventurers.  The store’s spacious layout and well-organized sections make browsing easy, even on busy weekends, while the knowledgeable staff is always ready to help find the perfect fit, recommend the best gear, or answer questions about equipme…
Best Florist On Long Island In 2024: James Cress Florist Best Florist On Long Island In 2024: James Cress Florist
Best Florist On Long Island In 2024: James Cress Florist We are thrilled to announce that James Cress Florist & Events has been named Best Florist on Long Island in the 2024 Daily Voice Readers' Choice Awards! Since 1903, James Cress Florist has offered everything from classic bouquets to custom floral designs perfect for weddings, events, or everyday surprises, according to its website. Dedicated to quality and customer service, the florist offers same-day delivery for orders placed by the local cutoff time, per its website. The 2024 Daily Voice Readers' Choice contest to name the Best of the Best on Long Island began with reade…
Best Greek/Mediterranean Restaurant On Long Island In 2024: Hellenic Best Greek/Mediterranean Restaurant On Long Island In 2024: Hellenic
Best Greek/Mediterranean Restaurant On Long Island In 2024: Hellenic We are thrilled to announce that Hellenic has been named Best Greek/Mediterranean Restaurant on Long island in the 2024 Daily Voice Readers' Choice Awards! Owned and operated by George Giannaris and his family, the restaurant delights customers with its rich, flavorful dishes and warm hospitality, according to its website. "Hands down, Hellenic is the best on Long Island and all of New York! " said Kandise, a  Readers' Choice voter. "Once you eat at Hellenic, you’ll never go anywhere else!"  "Best Greek food anywhere," said Andrew, another voter. "I've been going here since …
Best Dry Cleaner/Tailor On Long Island In 2024: Giovanni's Garment Care Best Dry Cleaner/Tailor On Long Island In 2024: Giovanni's Garment Care
Best Dry Cleaner/Tailor On Long Island In 2024: Giovanni's Garment Care We are thrilled to announce that Giovanni’s Garment Care has been named Best Dry Cleaner/Tailor on Long Island in the 2024 Daily Voice Readers' Choice Awards! Founded on a commitment to impeccable quality and exceptional service, Giovanni’s Garment Care has become a trusted name for those who want their clothes treated with the utmost care, according to its website.  From delicate fabrics to everyday attire, Giovanni’s Garment Care offers a wide range of services, including expert stain removal, premium dry cleaning, and precise alterations, per its website. The 2024 Daily Voic…
Best Ice Cream On Long Island In 2024: Magic Fountain Best Ice Cream On Long Island In 2024: Magic Fountain
Best Ice Cream On Long Island In 2024: Magic Fountain We are thrilled to announce that Magic Fountain has been named Best Ice Cream on Long Island in the 2024 Daily Voice Readers' Choice Awards! Calling its menu a "symphony of indulgence," Magic Fountain offers classics like creamy vanilla and rich chocolate at its counter as well as inventive flavors that push the boundaries of taste, according to its website. At Magic Fountain, every scoop of ice cream is made with passion and a touch of creativity, per its website. The 2024 Daily Voice Readers' Choice contest to name the Best of the Best on Long Island began with reader nominations …
Allegiant Apologizes After Passengers Spend 6 Hours Stuck On NY Tarmac: 'We Are Very Sorry' Allegiant Apologizes After Passengers Spend 6 Hours Stuck On NY Tarmac: 'We Are Very Sorry'
Allegiant Apologizes After Passengers Spend 6 Hours Stuck On NY Tarmac: 'We Are Very Sorry' Some Allegiant Air passengers are demanding answers after they spent over six hours stuck on a New York tarmac. The agonizing ordeal unfolded at Albany International Airport on Monday, Feb. 17, aboard the discount airliner’s Flight 848, which had been bound for Punta Gorda, Florida. Originally scheduled for takeoff at 3:30 p.m., the flight instead remained grounded for over six hours before passengers were finally told to deplane at around 10:15 p.m., the airline confirmed. During the long wait, passengers were initially denied food and water until one passenger informed the flight attend…
Gerber Recalls, Discontinues Teething Sticks Sold In NY After Child Sent To ER Gerber Recalls, Discontinues Teething Sticks Sold In NY After Child Sent To ER
Gerber Recalls, Discontinues Teething Sticks Sold In NY After Child Sent To ER Gerber is recalling and discontinuing all batches of its teething stick due to a potential choking hazard for babies and young children, authorities said. Gerber and the Food and Drug Administration announced the recall for Soothe N Chew Teething Sticks in news releases on Friday, Jan. 31. The recall follows consumer complaints, including one involving a child brought to an emergency room. The affected products were distributed nationwide and in stores across several states, including Connecticut, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, and Virginia. The …
'Absolutely Disgusting': Aldi Employees' Refusal To Accept $2 Bills Leaves NY Customer Irked 'Absolutely Disgusting': Aldi Employees' Refusal To Accept $2 Bills Leaves NY Customer Irked
'Absolutely Disgusting': Aldi Employees' Refusal To Accept $2 Bills Leaves NY Customer Irked A routine grocery trip turned into a viral controversy. A New York man claims that cashiers at an Aldi store refused to accept his $2 bills, believing them to be counterfeit. Sullivan County resident Richard Scott Steger, of Wurtsboro, recounted his frustrating experience at the Monticello Aldi store in a post on the "Uncensored Sullivan County New York News and Politics" Facebook group Monday, Jan. 27. According to Steger, a cashier outright rejected his legal tender and another employee doubled down, refusing to even check the bills with a counterfeit detection pen. “So g…
Canadian Airline Expands To LGA, Offering Daily Flights To Toronto Without Middle Seats Canadian Airline Expands To LGA, Offering Daily Flights To Toronto Without Middle Seats
Canadian Airline Expands To LGA, Offering Daily Flights To Toronto Without Middle Seats A Canadian airline will soon fly from LaGuardia Airport for the first time. Porter Airlines is expanding its presence in New York City with the launch of year-round service between LGA and Toronto Pearson International Airport (YYZ), the company said in a news release on Monday, Jan. 27. Porter will fly roundtrip up to three times daily starting on Thursday, May 1. The flights will be on 132-seat Embraer E195-E2 planes, featuring no middle seats, free high-speed WiFi, and complimentary beer and wine. "We have built a strong passenger base over more than 15 years for those travelling b…
Revealing Clothes, Offensive Tattoos May Now Get You Kicked Off This Airline's Flights Revealing Clothes, Offensive Tattoos May Now Get You Kicked Off This Airline's Flights
Revealing Clothes, Offensive Tattoos May Now Get You Kicked Off This Airline's Flights Travelers on Spirit Airlines may not be allowed on flights with offensive clothing or tattoos, according to a new policy. Spirit made the change in its Contract of Carriage, which was updated on Wednesday, Jan. 22. The new rules allow the airline to deny boarding or remove passengers whose attire or body art is deemed "lewd, obscene, or offensive in nature." The changes, outlined in section 4.3 of the contract, could prevent a flyer from boarding or forcing that person to leave a plane for not following the policy. Passengers removed for violating these rules will not be elig…
Store Closings Surge To Highest Level Since Pandemic: Why 2025 Could Be Worse Store Closings Surge To Highest Level Since Pandemic: Why 2025 Could Be Worse
Store Closings Surge To Highest Level Since Pandemic: Why 2025 Could Be Worse Retail store closures surged in 2024, reaching their highest levels since the start of the pandemic, a new study said. A total of 7,325 U.S. stores closed in 2024, driven by inflation and an increasing shift toward online shopping, according to retail data firm Coresight Research. The closings marked the steepest decline in brick-and-mortar retail since nearly 10,000 stores closed in 2020. While 5,970 stores opened—the highest yearly number since 2012—closures outpaced openings by a net loss of 1,355 stores.  "Retailers that were unable to adapt supply chains and implement t…
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers Starbucks is ending its open-door policy, prioritizing access for paying customers and employees. The coffeehouse chain will no longer allow just anyone to hang out in its cafes or use its bathrooms. Starbucks has created a new Coffeehouse Code of Conduct, requiring people to buy something to use the cafe, patio, or restrooms. Starbucks said it hopes the change will improve the overall coffeehouse experience. "We want everyone to feel welcome and comfortable in our stores," company spokesperson Sam Jefferies said in a statement to Daily Voice. "Implementing a Coffeehouse Code of Conduct i…
AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years
AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years Nearly half of companies worldwide are planning to cut jobs within the next few years as artificial intelligence (AI) reshapes industries and automates millions of positions, according to a new global report. The World Economic Forum’s "Future of Jobs Report 2025" outlines the seismic shifts AI will bring to the global workforce, revealing both challenges and opportunities: Job Displacement: The report says 41 percent of companies intent to downsize their workforce globally between 2025 and 2030, particularly in industries reliant on routine and manual tasks such as manufacturing, customer …
H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC
H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC H&R Block will pay $7 million in federal fines for deceptive practices and must implement sweeping changes to its filing services in time for the 2025 tax season, officials said. H&R Block reached the settlement with the Federal Trade Commission, the agency announced in a news release on Wednesday, Jan. 8. The order requires the company to revamp its services and pay $7 million to compensate its customers. The settlement stemmed from a February 2024 complaint accusing H&R Block of forcing users to contact customer service to downgrade products. The tax filer was also a…
Iconic Long Island Ice Cream Shop Closing After 50 Sweet Years Iconic Long Island Ice Cream Shop Closing After 50 Sweet Years
Iconic Long Island Ice Cream Shop Closing After 50 Sweet Years After 50 years of serving sweet treats to the East Islip community, Pam’s Ice Cream is closing its doors. The iconic ice cream shop at 195 Carleton Avenue announced its bittersweet farewell in an emotional Instagram post shared by owner Pam. "After over 50 years serving ice cream, I have made the very difficult decision to retire," the post reads. "We have loved being a part of the community and watching all your families grow. We will always cherish the memories and truly appreciate all your dedication to our family's business." Pam’s last day behind the counter will be Tuesday, Jan. 14. T…
Shake Shack Offers Free Burgers With Purchase During Holiday Promotion Shake Shack Offers Free Burgers With Purchase During Holiday Promotion
Shake Shack Offers Free Burgers With Purchase During Holiday Promotion Shake Shack is launching a limited-time promotion offering free burgers with a qualifying purchase during the holiday season.  The “Holiday Burger Blitz” will run from Monday, Dec. 16, to Tuesday, Dec. 24, providing customers with a free burger each day when they spend a minimum of $10 and use the code BURGERBLITZ at checkout. The promotion features a different burger each day, including popular items like the ShackBurger, SmokeShack, and Avocado Bacon Burger. The schedule for the free offerings is as follows: Monday, Dec. 16: ShackBurger Tuesday, Dec. 17: SmokeShack Wednesday, Dec. …
Long Island Eatery Tops List As Nation's Best New Ramen Restaurant Long Island Eatery Tops List As Nation's Best New Ramen Restaurant
Long Island Eatery Tops List As Nation's Best New Ramen Restaurant A Long Island restaurant that opened last year to rave reviews was named the best new ramen spot in the country.  Youta Ramen, located at 58 Old Country Road in Mineola, claimed the top spot on Yelp's best new ramen restaurants for 2024 thanks in part to the chef's dedication and patience in creating authentic Japanese fare.  Rich, 16-hour tonkotsu broth and authentic homemade dishes earned this Long Island ramen hotspot the #1 slot on our 2024 list. Yelp users rave about their standout offerings, including the “rich and savory” black garlic tonkotsu ramen, shoyu truffle rame…
Iconic Suffolk County Diner Closing After Almost 40 Years Iconic Suffolk County Diner Closing After Almost 40 Years
Iconic Suffolk County Diner Closing After Almost 40 Years It’s the end of an era for this beloved Long Island restaurant. The Lindencrest Diner – located in Lindenhurst at 330 West Montauk Highway – is set to close after 39 years in business. “It’s with a heavy heart, I have to announce that due to economic hardships the Lindencrest Diner will be closed,” read a sign posted on the front door Thursday, Aug. 22. “We would like to thank all our patrons and staff over the past 39 years for making this diner the success it has been. We will truly miss all the familiar, happy faces that made this establishment a huge part of our lives and family.” The…
Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands
Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands Stop & Shop has issued new guidance to customers after a massive recall of Boar's Head deli meats has expanded by seven million pounds due to the threat of Listeria contamination. The US Department of Agriculture's Food Safety and Inspection Service (FSIS) said the recall expansion includes 71 products produced between Friday, May 10, and Monday, July 29, 2024, under the Boar’s Head and Old Country brand names. The products, all made at Boar's Head's facility in Jarratt, Virginia, have “sell by” dates ranging from 29 July 2024 to 17 Oct. 24. The products shipped to retailers bear the …
'Death By Meat': New Steakhouse On Long Island Heralded As 'Absolute Gem' 'Death By Meat': New Steakhouse On Long Island Heralded As 'Absolute Gem'
'Death By Meat': New Steakhouse On Long Island Heralded As 'Absolute Gem' To say this place has the meats would be a massive understatement. A new Brazilian steakhouse on Long Island is earning high praise just months into business. AG Steakhouse – located in Westbury at 1177 Corporate Drive – held its soft opening in May 2024, promising “an edgy twist” on the traditional Brazilian churracso (barbecue) experience. Diners who opt for the AG Rodizio, Portuguese for “rotation,” can simply flip their tokens to green and watch as their table is regaled with an endless stream of freshly cooked meats, including lamb chop, ribeye steak, pork ribs, and chicken legs, all …
New Pizzeria Serves Up 'Absolutely Fantastic' Slices On Long Island New Pizzeria Serves Up 'Absolutely Fantastic' Slices On Long Island
New Pizzeria Serves Up 'Absolutely Fantastic' Slices On Long Island A family-owned pizzeria is wowing diners on Long Island and beyond with its authentic Italian pies. “Wow, just wow.” Pizzeria Undici, located at 4195 Merrick Road in Massapequa, opened shop in June 2023. The Italian family-owned pizzeria had one goal: to serve the finest pizzas alongside the best customer service. In the few months since its opening, it appears to have done just that. “Long Island has a pretty good track record for pizza joints…and I suggest adding this one to your list,” wrote Nassau County resident Anthony S. on the shop’s Yelp page. Anthony and a group of his …
Viral Photo Shows 'Gem' Flight Attendant Comforting Nervous Flier On Trip To JFK Viral Photo Shows 'Gem' Flight Attendant Comforting Nervous Flier On Trip To JFK
Viral Photo Shows 'Gem' Flight Attendant Comforting Nervous Flier On Trip To JFK Blocking a plane’s aisle is usually frowned upon, but passengers on a recent flight to New York made an exception for a heroic Delta flight attendant seen in a viral photo comforting a very nervous flier. The photo, captured by North Carolina resident Molly Simonson Lee and shared on Facebook, shows flight attendant Floyd Dean-Shannon sitting on the floor and holding a woman’s hand on a flight from Charlotte to JFK. “Check out this gem of a flight attendant,” Lee said. “This woman was so nervous about flying, so he explained every sound and bump and even sat here holding her hand when it s…
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess More than 2,500 Southwest Airlines flights were canceled and 8,3072 delayed as of Wednesday, Dec. 28, leaving even more passengers across the US stranded and seething. Processes and computer systems that haven't changed since the 1990s are to blame, Captain Casey Murray, the president of the Southwest Airlines Pilots Association, tells CNN. “It’s phones, it’s computers, it’s processing power, it’s the programs used to connect us to airplanes," he said, "that’s where the problem lies, and it’s systemic throughout the whole airline." The federal government said it plans on investigating. Cu…
Caught In Historic Blizzard, NY Mom, Kids Find Overnight Refuge At Target Store (Photos) Caught In Historic Blizzard, NY Mom, Kids Find Overnight Refuge At Target Store (Photos)
Caught In Historic Blizzard, NY Mom, Kids Find Overnight Refuge At Target Store (Photos) Jessica Sypniewski was a mom on a mission. She had to find some place – any place – where she and her boyfriend, along with their 11-year-old daughter and 7-year-old son, could take refuge from the blinding snow and howling winds of an historic, deadly blizzard that had barreled down in western New York just before Christmas, and lasted days. The Erie County resident, 33, of West Seneca, had set out Friday morning, Dec. 23, to pick up a relative on the other side of town, she told Daily Voice. But on the way back, they found themselves caught in one of the worst winter storms the region has…
Sports Schmear? NY Bagel Shop Owner Denies Harassing Customers Over Mets Gear Sports Schmear? NY Bagel Shop Owner Denies Harassing Customers Over Mets Gear
Sports Schmear? NY Bagel Shop Owner Denies Harassing Customers Over Mets Gear Kent Strickland welcomes all types of patrons at his Long Island bagel shop, and yes, he told Daily Voice, that even includes Mets fans. That’s why Strickland, who has owned Miller Place Bagels & Deli in Miller Place, on Route 25A, for four-and-a-half years, was baffled to see a recent post on the Facebook group, Long Island Foodies. “What do you think about an owner of a business harassing customers for wearing a hat of a sports team he doesn’t like and demanding you take it off?” reads a post from Amy Lee, of Stony Brook, that has garnered nearly 400 comments. “The first time he did…
Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales
Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales Bed Bath & Beyond is being accused of cutting air conditioning in its stores in an attempt to lower company expenses, according to a new report from CNN. The news outlet said in a report on Tuesday, June 28, that Bank of America conducted store visits and found that the stores are cutting the AC to try to recover for lower sales. Representatives for Bed Bath & Beyond told CNN that "... no Bed Bath & Beyond stores were directed to adjust their air conditioning and there have been no corporate policy changes in regard to utilities usage." CNN reported that the analysts from Bank …
Long Island Deli Known For Classic Bacon, Egg, Cheese Offers Wide Variety Of Fresh, Hot Food Long Island Deli Known For Classic Bacon, Egg, Cheese Offers Wide Variety Of Fresh, Hot Food
Long Island Deli Known For Classic Bacon, Egg, Cheese Offers Wide Variety Of Fresh, Hot Food A well-known Long Island deli offers a wide variety of options, from classic breakfast sandwiches to desserts and salads. Woodbury Country Deli is located at 153 Woodbury Road in the Nassau County hamlet of Woodbury. The deli is open on weekdays from 4 a.m. to 9 p.m. and on weekends from 4 a.m. to 8 p.m., although they are subject to change due to season. Online reviewers have praised the eatery's breakfast offerings, including classics such as bacon, egg and cheese, and sausage, egg and cheese sandwiches, along with omelets and a selection of baked goods. The deli also offers s…
Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather
Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather Southwest Airlines has canceled more than 1,800 of its flights this weekend, citing bad weather and air traffic control issues. According to a report from CNBC, the airline canceled 1,000-plus flights on Sunday, Oct. 10, after canceling 808 on Saturday, Oct. 9. "ATC issues and disruptive weather have resulted in a high volume of cancellations throughout the weekend while we work to recover our operation," the airline tweeted on Saturday. "We appreciate your patience as we accommodate affected Customers, and Customer Service wait times are longer than usual." ATC issues and disruptive w…
NY Reaches Record Settlement With Broadband/Cable Provider Altice Over Tropical Storm Response NY Reaches Record Settlement With Broadband/Cable Provider Altice Over Tropical Storm Response
NY Reaches Record Settlement With Broadband/Cable Provider Altice Over Tropical Storm Response New York State has reached a record-setting settlement with broadband and cable provider Altice for the company’s muted response to Tropical Storm Isaias, which left some without service for upwards of two weeks. Gov. Andrew Cuomo announced on Thursday, March 18 that the state has reached the near $72 million settlement for Altice’s failure to adequately prepare for and restore broadband and cable television service after the storm struck in August last year, leaving 400,000 customers without service. The settlement is the largest-ever in New York State for any company under …