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Customer Service

New Pizzeria Serves Up 'Absolutely Fantastic' Slices In Massapequa New Pizzeria Serves Up 'Absolutely Fantastic' Slices In Massapequa
New Pizzeria Serves Up 'Absolutely Fantastic' Slices In Massapequa A family-owned pizzeria is wowing diners on Long Island and beyond with its authentic Italian pies. “Wow, just wow.” Pizzeria Undici, located at 4195 Merrick Road in Massapequa, opened shop in June 2023. The Italian family-owned pizzeria had one goal: to serve the finest pizzas alongside the best customer service. In the few months since its opening, it appears to have done just that. “Long Island has a pretty good track record for pizza joints…and I suggest adding this one to your list,” wrote Nassau County resident Anthony S. on the shop’s Yelp page. Anthony and a group of his …
Viral Photo Shows 'Gem' Flight Attendant Comforting Nervous Flier On Trip To JFK Viral Photo Shows 'Gem' Flight Attendant Comforting Nervous Flier On Trip To JFK
Viral Photo Shows 'Gem' Flight Attendant Comforting Nervous Flier On Trip To JFK Blocking a plane’s aisle is usually frowned upon, but passengers on a recent flight to New York made an exception for a heroic Delta flight attendant seen in a viral photo comforting a very nervous flier. The photo, captured by North Carolina resident Molly Simonson Lee and shared on Facebook, shows flight attendant Floyd Dean-Shannon sitting on the floor and holding a woman’s hand on a flight from Charlotte to JFK. “Check out this gem of a flight attendant,” Lee said. “This woman was so nervous about flying, so he explained every sound and bump and even sat here holding her hand when it s…
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess More than 2,500 Southwest Airlines flights were canceled and 8,3072 delayed as of Wednesday, Dec. 28, leaving even more passengers across the US stranded and seething. Processes and computer systems that haven't changed since the 1990s are to blame, Captain Casey Murray, the president of the Southwest Airlines Pilots Association, tells CNN. “It’s phones, it’s computers, it’s processing power, it’s the programs used to connect us to airplanes," he said, "that’s where the problem lies, and it’s systemic throughout the whole airline." The federal government said it plans on investigating. Cu…
Caught In Historic Blizzard, NY Mom, Kids Find Overnight Refuge At Target Store (Photos) Caught In Historic Blizzard, NY Mom, Kids Find Overnight Refuge At Target Store (Photos)
Caught In Historic Blizzard, NY Mom, Kids Find Overnight Refuge At Target Store (Photos) Jessica Sypniewski was a mom on a mission: to find some place, any place, where she and her boyfriend, along with their 11-year-old daughter and 7-year-old son, could take refuge from the blinding snow and howling winds of a historic, deadly blizzard that had barreled down in western New York just before Christmas, and lasting days. The 33-year-old Erie County resident, of West Seneca, told Daily Voice the family had set out Friday morning, Dec. 23, to pick up a relative on the other side of town. On the way back, however, they found themselves caught in one of the worst winter storms the r…
Sports Schmear? Long Island Bagel Shop Owner Denies Harassing Customers Over Mets Gear Sports Schmear? Long Island Bagel Shop Owner Denies Harassing Customers Over Mets Gear
Sports Schmear? Long Island Bagel Shop Owner Denies Harassing Customers Over Mets Gear Kent Strickland welcomes all types of patrons at his Long Island bagel shop, and yes, he told Daily Voice, that even includes Mets fans. That’s why Strickland, who has owned Miller Place Bagels & Deli in Miller Place, on Route 25A, for four-and-a-half years, was baffled to see a recent post on the Facebook group, Long Island Foodies. “What do you think about an owner of a business harassing customers for wearing a hat of a sports team he doesn’t like and demanding you take it off?” reads a post from Amy Lee, of Stony Brook, that has garnered nearly 400 comments. “The first time he did…
Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales
Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales Bed Bath & Beyond is being accused of cutting air conditioning in its stores in an attempt to lower company expenses, according to a new report from CNN. The news outlet said in a report on Tuesday, June 28, that Bank of America conducted store visits and found that the stores are cutting the AC to try to recover for lower sales. Representatives for Bed Bath & Beyond told CNN that "... no Bed Bath & Beyond stores were directed to adjust their air conditioning and there have been no corporate policy changes in regard to utilities usage." CNN reported that the analysts from Bank …
Nassau Deli Known For Classic Bacon, Egg, Cheese Offers Variety Of Hot Food Nassau Deli Known For Classic Bacon, Egg, Cheese Offers Variety Of Hot Food
Nassau Deli Known For Classic Bacon, Egg, Cheese Offers Variety Of Hot Food A well-known Long Island deli offers a wide variety of options, from classic breakfast sandwiches to desserts and salads. Woodbury Country Deli is located at 153 Woodbury Road in the Nassau County hamlet of Woodbury. The deli is open on weekdays from 4 a.m. to 9 p.m. and on weekends from 4 a.m. to 8 p.m., although they are subject to change due to season. Online reviewers have praised the eatery's breakfast offerings, including classics such as bacon, egg and cheese, and sausage, egg and cheese sandwiches, along with omelets and a selection of baked goods. The deli also offers s…
Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather
Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather Southwest Airlines has canceled more than 1,800 of its flights this weekend, citing bad weather and air traffic control issues. According to a report from CNBC, the airline canceled 1,000-plus flights on Sunday, Oct. 10, after canceling 808 on Saturday, Oct. 9. "ATC issues and disruptive weather have resulted in a high volume of cancellations throughout the weekend while we work to recover our operation," the airline tweeted on Saturday. "We appreciate your patience as we accommodate affected Customers, and Customer Service wait times are longer than usual." ATC issues and disruptive w…
NY Reaches Record Settlement With Broadband/Cable Provider Altice Over Tropical Storm Response NY Reaches Record Settlement With Broadband/Cable Provider Altice Over Tropical Storm Response
NY Reaches Record Settlement With Broadband/Cable Provider Altice Over Tropical Storm Response New York State has reached a record-setting settlement with broadband and cable provider Altice for the company’s muted response to Tropical Storm Isaias, which left some without service for upwards of two weeks. Gov. Andrew Cuomo announced on Thursday, March 18 that the state has reached the near $72 million settlement for Altice’s failure to adequately prepare for and restore broadband and cable television service after the storm struck in August last year, leaving 400,000 customers without service. The settlement is the largest-ever in New York State for any company under …
Long Island Outage Update: Estimated Restoration Times Extended Again; Outreach Centers Open Long Island Outage Update: Estimated Restoration Times Extended Again; Outreach Centers Open
Long Island Outage Update: Estimated Restoration Times Extended Again; Outreach Centers Open PSEG Long Island said it has opened six customer outreach centers, starting Sunday, Aug. 9, and extended restoration times as thousands of Long Islanders remain without power five days after Tropical Storm Isaias barreled through the region. The centers are open from 10 a.m. until 4 p.m. (or while supplies last), providing people with free water and ice. "To ensure we maintain the physical distancing necessary for the safety of our employees and customers, the centers will offer drive-thru service," PSEG Long Island said. The Sunday locations are: Patchogue – 460 E Main St Brentwood – 16…
Scammers May Be Going Door To Door Posing As Workers, PSEG Says Scammers May Be Going Door To Door Posing As Workers, PSEG Says
Scammers May Be Going Door To Door Posing As Workers, Pseg Says Fraudsters on Long Island are stepping up their game, becoming more creative in door-to-door scams targeting utility customers, PSEG announced. PSEG Long Island issued an alert this week warning customers that some scammers have begun positing as PSEG workers, knocking on peoples’ doors in an attempt to ascertain cash. According to PSEG, the scammers have been demanding money through prepaid debit cards or bitcoin, threatening to turn off power to residences if the homeowner doesn’t comply. PSEG said that If one wants to verify the person at your door is an actual employee, there's a numbe…
Man Says He Found Joint In Chicken Sandwich At Popeye's In Manhattan Man Says He Found Joint In Chicken Sandwich At Popeye's In Manhattan
Man Says He Found Joint In Chicken Sandwich At Popeye's In Manhattan A New Yorker is crying “fowl” after he allegedly received an unwanted ingredient in his Popeye’s Chicken Sandwich last week: a half-smoked joint. Jeremy Merdinger took to social media to share a photo of the joint, which he found inside his sandwich a few bites in. “Do all your chicken sandwiches come with a joint in them? Found this in my sandwich the other day in NYC. Just wanted to make sure that this doesn’t happen to anyone else,” Merdinger posted on Twitter, noting the incident on Monday, Nov. 4. Merdinger reportedly ordered a spicy and regular chicken sandwich from a Manhattan Popey…
Here's How To Avoid This Auto Dial From Your Smart Device Scam Here's How To Avoid This Auto Dial From Your Smart Device Scam
Here's How To Avoid This Auto Dial From Your Smart Device Scam Officials are warning people to think twice before asking Alexa, giving a command to Siri or using auto-dial systems as a new smart device scam has been making the rounds nationwide. Scammers nationwide have put millions at risk by creating fake customer service numbers and using tech to bump them to the top of search results, sometimes by paying for ads. Then when one uses an auto-dial system, they wind up speaking with fraudsters, not an actual company that can assist them. Once on the line, the scammers will push for gift card deals or attempt to get credit card information. According t…
Hearty Dishes, Adjoining Pizzeria Two Reasons Mamma Lombardi's Remains A Long Island Mainstay Hearty Dishes, Adjoining Pizzeria Two Reasons Mamma Lombardi's Remains A Long Island Mainstay
Hearty Dishes, Adjoining Pizzeria Two Reasons Mamma Lombardi's Remains A Long Island Mainstay Mamma Lombardi’s restaurant and pizzeria has been serving up authentic Italian-style eats for more than four decades. Known for both its classic Italian flavors and exceptionally large portion sizes, Mamma Lombardi’s, which now has five locations from Long Island’s North to South Shore, brings the best of both worlds when it comes to specialty dishes and casual Italian cuisine. The restaurant has separate menus for its dining room and pizzeria, allowing guests to enjoy its many authentic eats even on a time crunch. Classic menu items include everything from hearty pasta like chicken parm…
Here Are Five Places You'll Scream For Ice Cream On Long Island Here Are Five Places You'll Scream For Ice Cream On Long Island
Here Are Five Places You'll Scream For Ice Cream On Long Island A dish of ice cream sings summer fun, evokes family memories, and makes the clouds go away on a rainy day. It's not hard to find five places you might scream for ice cream on Long Island. Hope's Land of Candy, 3951 Long Beach Road, Island Park: Here's where you'll find old-fashioned candy, ice cream, milkshakes, and specialties like Waffle Sundae and Banana Splits.  "This place rocks! Amazing milkshakes, amazing ice cream sundaes and the greatest collection of old school and new candy I've ever seen," a Facebook review said. It goes on to describe the shop's interior like this: "An old…
Milano's Burger Shack Drawing Big Crowds In Coram Milano's Burger Shack Drawing Big Crowds In Coram
Milano's Burger Shack Drawing Big Crowds In Coram Customers file in and out all day on weekends at Milano's Burger Shack in Coram burgers, hot dogs, and fries, and homemade toppings, from chili, to pulled pork and cheese sauces. "It's pretty much nonstop from the time we open (11 a.m. to 9 p.m.)  on Fridays and Saturdays until after we close. There are still customers coming," said owner Wayne Miller. "The kids love the burgers and my older customers like the crab cakes My grandmother has been gone for 40 years and I still make them the same way," he continued. Miller used to work at a nearby laboratory and used to stop in for lunch …
AI-Powered Store Of Future Unveiled By Walmart In Levittown AI-Powered Store Of Future Unveiled By Walmart In Levittown
Ai-powered Store Of Future Unveiled By Walmart In Levittown As the technology surrounding artificial intelligence and supermarket convenience continues to evolve, one retailer is already a step ahead of the game: Walmart in Levittown. The Levittown location has been developing and installing everything from artificial intelligence-enabled cameras to interactive displays, a gigantic data center and more, suggesting, in the words of the corporation, “a retail future that seems like science fiction.” This high-tech Walmart location has been dubbed the Intelligent Retail Lab (IRL), according to Business Insider. As the name implies, the location is desi…