Tag:

Customer Experience

Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator
Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator JCPenney is merging with a company that owns several other retailers that have also struggled as malls have declined in popularity across the U.S. The 123-year-old department store chain and SPARC Group have combined to form Catalyst Brands, the new company said in a news release on Wednesday, Jan. 8. SPARC Group is the operator of stores including Aéropostale, Brooks Brothers, Eddie Bauer, Forever 21, Lucky Brand, and Nautica. Former JCPenney CEO Marc Rosen will become the CEO of Catalyst Brands, which boasts more than $9 billion of revenue and about 60,000 employees at …
Supermarket Game Changer? ShopRite Rolling Out Smart Carts In NJ, Along East Coast Supermarket Game Changer? ShopRite Rolling Out Smart Carts In NJ, Along East Coast
Supermarket Game Changer? ShopRite Rolling Out Smart Carts In NJ, Along East Coast Imagine strolling through your local supermarket, scanning items, calculating your total, and then, skipping the checkout line? Thanks to an AI-powered "smart cart," that's now possible. This futuristic shopping experience is now a reality in select ShopRite locations in the East Coast as the supermarket chain introduces technology designed by Instacart to save shoppers time and make grocery runs smoother than ever. The so-called "Caper Carts" are designed to make grocery shopping faster, smarter, and more interactive. To date, about a dozen ShopRite stores have added the carts as another…
Fed Up With NJ Transit? New Customer Advocate Is Here To Help Fed Up With NJ Transit? New Customer Advocate Is Here To Help
Fed Up With NJ Transit? New Customer Advocate Is Here To Help The next time your NJ Transit bus drives right past you or your train loses service, you'll have a customer advocate to hear your woes. The NJ Transit Board of Directors on Thursday, Oct. 10 named its customer advocate. Meet Franck Beamin. Born and raised in France, Beamin pursued higher education in law, earning a license degree in Public Law before continuing his studies at the Institute of Political Science in Rennes. There, he focused on Urban Networks in Developing Countries and Planning Policies, graduating with two master’s degrees. Following his higher education, Beaumin…
Guerriero Gelato Shutters Morristown Location Guerriero Gelato Shutters Morristown Location
Guerriero Gelato Shutters Morristown Location Guerriero Gelato, the popular New Jersey gelato and cakes spot, is bidding ciao to Morristown. The Morristown location, which opened just last year on South Street, has shut its doors and is getting new ownership, the store announced on social media.  "Morristown, we had fun, we shared laughs, and memories," the store wrote on Instagram. "It was a disservice to you spreading ourselves so thin and we know the new owner has the time to manage and make sure you have the experience you deserve. Morristown you will always have our 💜." Customers expressed their sadness about the closure in …
Stop & Shop To Close Underperforming Stores In Northeast Stop & Shop To Close Underperforming Stores In Northeast
Stop & Shop To Close Underperforming Stores In Northeast The future is grim for Stop & Shop's underperforming stores in the Northeast. The grocery giant — which operates 400 stores across Rhode Island, New Jersey, New York, and Massachusetts (where the company is headquartered) — announced plans to close a number of its underperformers in the interest of company longevity, officials confirmed with Daily Voice. Nearly half of the company's stores have been remodeled, and a Stop & Shop spokesperson said those stores continue to perform well. "We're committed to continuing to invest in our stores - as well in our prices - to deliver a great…
Longtime Worker Finally Queen Bee With Opening Of North Jersey Salon Longtime Worker Finally Queen Bee With Opening Of North Jersey Salon
Longtime Worker Finally Queen Bee With Opening Of North Jersey Salon For nearly four decades, Laura Ann Petruccelli has been a worker. But now, things are finally changing. The Hawthorne mom is the queen bee of her very own hair salon, Lora Celli in Ridgewood. "I saw myself in this industry, changing with this industry," said Petruccelli, 57. "I saw myself doing this for many more years to come and I knew I didn't want to do this under somebody else’s vision.  "I have too many ideas." The salon's grand opening will be Nov. 7 at 5 p.m. The mom of three wasted no time putting those ideas to work. She launched her own product line. She drew up and carried …