Assemblywoman Holly Schepisi visited the Bergen County Unemployment Office in Hackensack to reveal bad service, posting her findings on Facebook in a video.
The assemblywoman had received a complaint by state resident Monica Brinson, saying that she visits the office often for its benefits but feels as if she's treated like an inmate
She recorded what she saw on her cell phone Monday: which was a crowd of people saying they'd been waiting for hours.
"I almost got physically removed for videotaping the attached but afterwards did get a comprehensive tour and analysis of the good, bad and ugly of these offices," Schepisi wrote.
She said the state needs to provide additional personnel to aid the one employee working in the office to reach nearly 1 million people.
They stopped handing out tickets to see people at number seven, Schepisi said.
"The group of people to the far right in the video against the wall are there to try to reach a live person at the Department of Labor," she said.
These are "dedicated phone lines" that are supposed to allow people to reach a human being but the minimum wait time on these phones is in excess of 1 1/2 hours.
People waited up to four hours, only to be sent home unserviced.
"We must find a better way to provide staffing."
Schepisi was, however, provided with a tour of the building.
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