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Customer Experience

Business
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers Starbucks is ending its open-door policy, prioritizing access for paying customers and employees. The coffeehouse chain will no longer allow just anyone to hang out in its cafes or use its bathrooms. Starbucks has created a new Coffeehouse Code of Conduct, requiring people to buy something to use the cafe, patio, or restrooms. Starbucks said it hopes the change will improve the overall coffeehouse experience. "We want everyone to feel welcome and comfortable in our stores," company spokesperson Sam Jefferies said in a statement to Daily Voice. "Implementing a Coffeehouse Code of Conduct i…

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by Chris Spiker
Business
Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator
Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator JCPenney is merging with a company that owns several other retailers that have also struggled as malls have declined in popularity across the U.S. The 123-year-old department store chain and SPARC Group have combined to form Catalyst Brands, the new company said in a news release on Wednesday, Jan. 8. SPARC Group is the operator of stores including Aéropostale, Brooks Brothers, Eddie Bauer, Forever 21, Lucky Brand, and Nautica. Former JCPenney CEO Marc Rosen will become the CEO of Catalyst Brands, which boasts more than $9 billion of revenue and about 60,000 employees at …

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by Chris Spiker
Business
Supermarket Game Changer? ShopRite Rolling Out Smart Carts In NJ, Along East Coast Supermarket Game Changer? ShopRite Rolling Out Smart Carts In NJ, Along East Coast
Supermarket Game Changer? ShopRite Rolling Out Smart Carts In NJ, Along East Coast Imagine strolling through your local supermarket, scanning items, calculating your total, and then, skipping the checkout line? Thanks to an AI-powered "smart cart," that's now possible. This futuristic shopping experience is now a reality in select ShopRite locations in the East Coast as the supermarket chain introduces technology designed by Instacart to save shoppers time and make grocery runs smoother than ever. The so-called "Caper Carts" are designed to make grocery shopping faster, smarter, and more interactive. To date, about a dozen ShopRite stores have added the carts as another…

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by Joe Lombardi
News
Fed Up With NJ Transit? New Customer Advocate Is Here To Help Fed Up With NJ Transit? New Customer Advocate Is Here To Help
Fed Up With NJ Transit? New Customer Advocate Is Here To Help The next time your NJ Transit bus drives right past you or your train loses service, you'll have a customer advocate to hear your woes. The NJ Transit Board of Directors on Thursday, Oct. 10 named its customer advocate. Meet Franck Beamin. Born and raised in France, Beamin pursued higher education in law, earning a license degree in Public Law before continuing his studies at the Institute of Political Science in Rennes. There, he focused on Urban Networks in Developing Countries and Planning Policies, graduating with two master’s degrees. Following his higher education, Beaumin…

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by Cecilia Levine
Business
Guerriero Gelato Shutters Morristown Location Guerriero Gelato Shutters Morristown Location
Guerriero Gelato Shutters Morristown Location Guerriero Gelato, the popular New Jersey gelato and cakes spot, is bidding ciao to Morristown. The Morristown location, which opened just last year on South Street, has shut its doors and is getting new ownership, the store announced on social media.  "Morristown, we had fun, we shared laughs, and memories," the store wrote on Instagram. "It was a disservice to you spreading ourselves so thin and we know the new owner has the time to manage and make sure you have the experience you deserve. Morristown you will always have our 💜." Customers expressed their sadness about the closure in …

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by Sam Barron
Business
Stop & Shop To Close Underperforming Stores In Northeast Stop & Shop To Close Underperforming Stores In Northeast
Stop & Shop To Close Underperforming Stores In Northeast The future is grim for Stop & Shop's underperforming stores in the Northeast. The grocery giant — which operates 400 stores across Rhode Island, New Jersey, New York, and Massachusetts (where the company is headquartered) — announced plans to close a number of its underperformers in the interest of company longevity, officials confirmed with Daily Voice. Nearly half of the company's stores have been remodeled, and a Stop & Shop spokesperson said those stores continue to perform well. "We're committed to continuing to invest in our stores - as well in our prices - to deliver a great…

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by Cecilia Levine