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Friday, dec 20
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Customer Service
Business
Shake Shack Offers Free Burgers With Purchase During Holiday Promotion
Shake Shack is launching a limited-time promotion offering free burgers with a qualifying purchase during the holiday season. The “Holiday Burger Blitz” will run from Monday, Dec. 16, to Tuesday, Dec. 24, providing customers with a free burger each day when they spend a minimum of $10 and use the code BURGERBLITZ at checkout. The promotion features a different burger each day, including popular items like the ShackBurger, SmokeShack, and Avocado Bacon Burger. The schedule for the free offerings is as follows: Monday, Dec. 16: ShackBurger Tuesday, Dec. 17: SmokeShack Wednesday, Dec. …
Business
Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands
Stop & Shop has issued new guidance to customers after a massive recall of Boar's Head deli meats has expanded by seven million pounds due to the threat of Listeria contamination. The US Department of Agriculture's Food Safety and Inspection Service (FSIS) said the recall expansion includes 71 products produced between Friday, May 10, and Monday, July 29, 2024, under the Boar’s Head and Old Country brand names. The products, all made at Boar's Head's facility in Jarratt, Virginia, have “sell by” dates ranging from 29 July 2024 to 17 Oct. 24. The products shipped to retailers bear the …
Obituaries
Beloved Father, Dart Team Captain From Westchester Dies At Age 49
A dart team captain from Westchester is being remembered for his love of music and his devotion to his family. Mamaroneck resident John Flynn died on Wednesday, July 5 at the age of 49, according to his obituary. A loving husband to Elsalee Jay, Flynn was dedicated to both his wife and daughter, Abigail, who he shared a deep passion for music with. In addition to music, Flynn was also a huge sports fan and closely followed the New York Yankees, New York Jets, and Buffalo Sabres. A customer service worker for many years, in his free time, Flynn could often be f…
News
Viral Photo Shows 'Gem' Flight Attendant Comforting Nervous Flier On Trip To JFK
Blocking a plane’s aisle is usually frowned upon, but passengers on a recent flight to New York made an exception for a heroic Delta flight attendant seen in a viral photo comforting a very nervous flier. The photo, captured by North Carolina resident Molly Simonson Lee and shared on Facebook, shows flight attendant Floyd Dean-Shannon sitting on the floor and holding a woman’s hand on a flight from Charlotte to JFK. “Check out this gem of a flight attendant,” Lee said. “This woman was so nervous about flying, so he explained every sound and bump and even sat here holding her hand when it s…
News
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess
More than 2,500 Southwest Airlines flights were canceled and 8,3072 delayed as of Wednesday, Dec. 28, leaving even more passengers across the US stranded and seething. Processes and computer systems that haven't changed since the 1990s are to blame, Captain Casey Murray, the president of the Southwest Airlines Pilots Association, tells CNN. “It’s phones, it’s computers, it’s processing power, it’s the programs used to connect us to airplanes," he said, "that’s where the problem lies, and it’s systemic throughout the whole airline." The federal government said it plans on investigating. Cu…
News
Caught In Historic Blizzard, NY Mom, Kids Find Overnight Refuge At Target Store (Photos)
Jessica Sypniewski was a mom on a mission: to find some place, any place, where she and her boyfriend, along with their 11-year-old daughter and 7-year-old son, could take refuge from the blinding snow and howling winds of a historic, deadly blizzard that had barreled down in western New York just before Christmas, and lasting days. The 33-year-old Erie County resident, of West Seneca, told Daily Voice the family had set out Friday morning, Dec. 23, to pick up a relative on the other side of town. On the way back, however, they found themselves caught in one of the worst winter storms the r…
Business
Sports Schmear? NY Bagel Shop Owner Denies Harassing Customers Over Mets Gear
Kent Strickland welcomes all types of patrons at his Long Island bagel shop, and yes, he told Daily Voice, that even includes Mets fans. That’s why Strickland, who has owned Miller Place Bagels & Deli in Miller Place, on Route 25A, for four-and-a-half years, was baffled to see a recent post on the Facebook group, Long Island Foodies. “What do you think about an owner of a business harassing customers for wearing a hat of a sports team he doesn’t like and demanding you take it off?” reads a post from Amy Lee, of Stony Brook, that has garnered nearly 400 comments. “The first time he did…
Business
Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales
Bed Bath & Beyond is being accused of cutting air conditioning in its stores in an attempt to lower company expenses, according to a new report from CNN. The news outlet said in a report on Tuesday, June 28, that Bank of America conducted store visits and found that the stores are cutting the AC to try to recover for lower sales. Representatives for Bed Bath & Beyond told CNN that "... no Bed Bath & Beyond stores were directed to adjust their air conditioning and there have been no corporate policy changes in regard to utilities usage." CNN reported that the analysts from Bank …
Lifestyle
Popular Bakery Has Been A Hudson Valley Staple For Three-Quarters Of A Century
A longtime Hudson Valley bakery has made a name for itself thanks to its fresh bread and wide variety of baked goods. The owners of Rockland Bakery established their first location more than 75 years ago, according to the bakery's website. The owners now operate several distribution centers across New York, Pennsylvania and New Jersey, including one located in Rockland County hamlet of Nanuet. Guests have praised the Nanuet location for its fresh bread and good service. "It's seriously impossible to not give a bakery 5 stars when there's endless amounts of fresh bread coming out eve…
News
Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather
Southwest Airlines has canceled more than 1,800 of its flights this weekend, citing bad weather and air traffic control issues. According to a report from CNBC, the airline canceled 1,000-plus flights on Sunday, Oct. 10, after canceling 808 on Saturday, Oct. 9. "ATC issues and disruptive weather have resulted in a high volume of cancellations throughout the weekend while we work to recover our operation," the airline tweeted on Saturday. "We appreciate your patience as we accommodate affected Customers, and Customer Service wait times are longer than usual." ATC issues and disruptive w…
News
NY Reaches Record Settlement With Broadband/Cable Provider Altice Over Tropical Storm Response
New York State has reached a record-setting settlement with broadband and cable provider Altice for the company’s muted response to Tropical Storm Isaias, which left some without service for upwards of two weeks. Gov. Andrew Cuomo announced on Thursday, March 18 that the state has reached the near $72 million settlement for Altice’s failure to adequately prepare for and restore broadband and cable television service after the storm struck in August last year, leaving 400,000 customers without service. The settlement is the largest-ever in New York State for any company under …
Lifestyle
'Frank'-ly Speaking, Popular Area Eatery Has Lots More Than Hot Dogs
When you gotta have a hot dog, you gotta have a hot dog. And these days foodies and Yelpers are heading to a small Rockland County spot in Pearl River that not only offers dogs of all kinds, but also a 25-item salad bar. The spot, the Hot Dog Express, at 184 Brightwood Ave., in Pearl River, is known for their great prices as much as for their yummy, mouth-watering dogs. Some Yelpers said they found Hot Dog Express by spotting a sandwich board along the road and decided to give it a try. Hot Dog Express in Pearl River.Hot Dog Express "So being hungry, we stopped in and met the owner, B…
News
Man Says He Found Joint In Chicken Sandwich At Popeye's In Manhattan
A New Yorker is crying “fowl” after he allegedly received an unwanted ingredient in his Popeye’s Chicken Sandwich last week: a half-smoked joint. Jeremy Merdinger took to social media to share a photo of the joint, which he found inside his sandwich a few bites in. “Do all your chicken sandwiches come with a joint in them? Found this in my sandwich the other day in NYC. Just wanted to make sure that this doesn’t happen to anyone else,” Merdinger posted on Twitter, noting the incident on Monday, Nov. 4. Merdinger reportedly ordered a spicy and regular chicken sandwich from a Manhattan Popey…
News
Metro-North Railroad Holding Customer Forums In Area
Metro-North Railroad will host a series of open-house style forums to discuss upcoming railroad initiatives. The initiates are focused on improving train service as well as overall customer experience. During the “Connect With Us” forums, daily commuters, leisure travelers, community members and stakeholders are encouraged to engage in constructive dialogue with Metro-North leaders, who will listen to all feedback and answer questions. These forums have already taken place at 10 other stations: North White Plains, Beacon, Brewster, Croton Harmon, Nanuet, Harriman, Mount Vernon East, Bridg…
News
Here's How To Avoid This Auto Dial From Your Smart Device Scam
Officials are warning people to think twice before asking Alexa, giving a command to Siri or using auto-dial systems as a new smart device scam has been making the rounds nationwide. Scammers nationwide have put millions at risk by creating fake customer service numbers and using tech to bump them to the top of search results, sometimes by paying for ads. Then when one uses an auto-dial system, they wind up speaking with fraudsters, not an actual company that can assist them. Once on the line, the scammers will push for gift card deals or attempt to get credit card information. According t…
News
Area Cidery Fires Employees, Apologizes For Allegations Of Racial Bias
A popular cidery has issued a public apology and fired several employees at its Hudson Valley location after allegations of racial profiling against African American patrons who were trying to celebrate a marriage proposal. A couple alleged that security guards at the cidery in Orange County, located in Walden, racially profiled them on Sunday, July 21, as they sought to celebrate what should have been a happy occasion. On Facebook, Marie Cleone detailed her experience, which began with a Manhattan brunch for her fiancé’s 40th birthday party and ended with the group of eight heading north t…
Lifestyle
Southeast Grille House Provides Scenic Setting For Steak, Chicken, Scallops & More On Route 6
Southeast Grille House, located at 2459 Route 6 in Brewster, has been serving up classic and traditional American cuisine for more than a decade. The eatery’s menu offers a sufficient variety of modestly priced appetizers for lunch and dinner as well as hearty sandwiches and entrees made with fresh ingredients. Crowd-pleasing options include the classic cheeseburger, lemon chicken and hangar steak. The restaurant has earned 4.6/5 stars on its unofficial Facebook page, with reviewers commenting on everything from the staff to the atmosphere. “We ate there tonight and everything was GREAT…Gr…
Business
Wegmans Announces When Westchester Market Will Open, Starts Hiring 500 New Employees
It won't be long now. Wegmans is beginning the process of hiring and training new staff to fill its food market slated to open in Westchester next year. Site work for the Wegmans in Harrison is nearing completion, paving the way for contractors to begin construction at the site in advance of an official opening at a date to be announced in the spring of 2020. The chain is now seeking 220 full-time employees to staff the 121,000-square-foot grocery store. The store is looking for candidates to fill customer service and entry-level management positions, as well as culinary positions such as …
Lifestyle
Metro-North Opens New Elevators At Grand Central Terminal
Commuters and travelers at Grand Central Terminal are moving on up, with the grand opening of two elevators that introduce a “mix of practical innovation and architectural style.” In recent weeks, the MTA announced that two new elevators at Grand Central were open for business, improving access to the Terminal as part of the organization’s “Way Ahead Strategic Plan.” The “Way Ahead Plan” is designed to improve the customer experience at Grand Central, the MTA said. They are restructuring custodial forces to increase productivity, allowing them to increase the number of workers at high-traff…
Business
Stop & Shop Makeover: Roll Out Of 'Refreshed' Format Includes $70M Renovation Of Stores
Stop & Shop stores throughout the area and the country are set to get a makeover. The supermarket chain announced its intention to introduce a new brand concept at more than 400 locations in the Northeast. The initial rollout is scheduled to begin in Connecticut with 21 stores, followed by a $70 million renovation of all the company’s grocery stores. According to Stop & Shop President Mark McGowan, the new look will “reflect a more customer-centric strategy, based on convenience,” as well as a wider selection of fresh, local food products. Improvements reportedly include an i…
Business
Chase To Close One Of Its Bank Branches In Westchester
Chase Bank has informed its customers that it has decided to close one of its banking and ATM branches in Westchester. The location affected is at 10 Marble Ave. in Thornwood, and the closure is scheduled for later this year. In a letter to customers, Kenneth Fitzpatrick, Chase's market director/banking, wrote, "Your relationship is important to us, so we invite you to visit our branch nearby" at Thornwood Rose Hill shopping center. The Marble Avenue branch, adjoining the Saw Mill River Parkway, is expected to be closed permanently at noon on Friday, Sept. 21, Chase Bank official…
News
Pleasantville, Greenburgh Residents Complain About Post Office
PLEASANTVILLE, N.Y. -- The snowstorm in early January caused some Pleasantville residents to miss out on their mail. In Facebook groups, residents complained about not receiving any mail from the post office for more than five days following the Jan. 4 snowstorm and having run-ins with the post office when trying to get customer service. George Flood, a spokesman for the US Post Office, said mail delivery in Pleasantville was affected by the snowstorm. "Many roads were impassable and we adjusted operations accordingly," Orwell said. "Some pockets of delivery did see impacts…
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