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Customer Experience

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Stop & Shop To Close Underperforming Stores In Northeast Stop & Shop To Close Underperforming Stores In Northeast
Stop & Shop To Close Underperforming Stores In Northeast The future is grim for Stop & Shop's underperforming stores in the Northeast. The grocery giant — which operates 400 stores across Rhode Island, New Jersey, New York, and Massachusetts (where the company is headquartered) — announced plans to close a number of its underperformers in the interest of company longevity, officials confirmed with Daily Voice. Nearly half of the company's stores have been remodeled, and a Stop & Shop spokesperson said those stores continue to perform well. "We're committed to continuing to invest in our stores - as well in our prices - to deliver a great…

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by Cecilia Levine
Business
Suez To Invest $440 Million In Water Quality, Service Improvements Suez To Invest $440 Million In Water Quality, Service Improvements
Suez To Invest $440 Million In Water Quality, Service Improvements Water and waste management provider SUEZ is investing a total of $440 million over the next five years to provide an enhanced customer experience and make improvements to service and water quality. SUEZ serves almost 500,000 people throughout Rockland, Westchester, Orange, Putnam and Tioga Counties. The plan was initially filed with the New York State Public Service Commission Monday, March 4. It would allow SUEZ to continue investing on customers’ behalf. “Customers no longer compare their experience with their water utilities with just their gas, electric or phone companies,” said David …

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by Valerie Musson
Business
McDonald’s, Franchisees To Invest $320M To Modernize New York Restaurants McDonald’s, Franchisees To Invest $320M To Modernize New York Restaurants
McDonald’s, Franchisees To Invest $320M To Modernize New York Restaurants McDonald’s USA announced that the company and its franchisees are investing about $320 million in New York this year and next to reconstruct and modernize 360 area McDonald’s restaurants. The upgrades are aimed at offering new self-service technology and a more engaging customer experience, officials said. Nationwide, McDonald’s and franchisees are investing nearly $6 billion to modernize most U.S. restaurants by 2020. Some area residents have already offered mixed reviews to similar remodeling projects that included modern ordering kiosks as reported here by Daily Voice.  The transformed…

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by Jon Craig