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Customer Service

Family Affair: Father, Son Serve Together At This New Jersey Fire Department Family Affair: Father, Son Serve Together At This New Jersey Fire Department
Family Affair: Father, Son Serve Together At This New Jersey Fire Department Helping others runs in the Rice family’s blood.  Matthew Rice, 23, grew up surrounded by it.  His grandmother was an ICU nurse, his grandfather a police officer, and his dad, Dave, 47, is an EMT and firefighter. Matthew himself just graduated with his master’s degree in fire science: Explosion & investigation. One of the best ways for father and son, Dave and Matthew, to spend time together is volunteering with Toms River Fire Co. No. 2 in the Toms River Fire Department. “It can be a challenge at times volunteering together,” Dave laughed, “but it’s a lot of fun, a lot of ca…
Downed Lines Disrupt Amtrak, NJ Transit Service Between NJ, Penn Station Downed Lines Disrupt Amtrak, NJ Transit Service Between NJ, Penn Station
Downed Lines Disrupt Amtrak, NJ Transit Service Between NJ, Penn Station It's certainly not convenient. Amtrak and NJ Transit customers were livid over service disruptions between Penn Station and Newark due to downed power lines blocking the tracks on Wednesday evening, May 22. In a statement posted to X, Amtrak said service was stopped at 5:36 p.m. with no estimation of restoration. As of 10 p.m., widespread delays were being reported by Amtrak. Service along NJ Transit's Northeast Corridor was also suspended between Penn Station and Metropark in Edison, and along the North Jersey Coast Line between Penn Station, and Long Branch. The Raritan Valley Line was s…
One-Way NJ Transit Tickets Will Soon Expire After 30 Days One-Way NJ Transit Tickets Will Soon Expire After 30 Days
One-Way NJ Transit Tickets Will Soon Expire After 30 Days NJ Transit is rolling out a new policy for its one-way tickets. Beginning Monday, July 1, all one-way tickets will expire after 30 days, NJ Transit announced. All tickets purchased prior to July 1, will expire on July 31, regardless of their original date of purchase. There will be no changes to the existing refund policy, NJ Transit said. The 20-trip FLEXPASS pilot fare will be discontinued on July 1, NJ Transit said. The last date to purchase a FLEXPASS is Sunday, June 30, NJ Transit said. "We understand this change may require adjustments, and we are here to assist you," NJ Transit sai…
NJ Restaurateur Thrilled To Be Rid Of 'Culinary Gangster' After Gordon Ramsay Revamp NJ Restaurateur Thrilled To Be Rid Of 'Culinary Gangster' After Gordon Ramsay Revamp
NJ Restaurateur Thrilled To Be Rid Of 'Culinary Gangster' After Gordon Ramsay Revamp It has been five months since Gordon Ramsay gave Bask46 an overhaul, and owner Steve Baskinger seems to be pleased with how things are running at his Woodland Park restaurant. "Kitchen Nightmares" aired on Monday, Oct. 2, highlighting the turmoil going on at the restaurant.  Chief among the problems were the ongoing conflicts between Baskinger and executive chef Bobby Fortunato, the self proclaimed "Culinary Gangster." Ramsay took an immediate dislike to the Culinary Gangster, and forced him to straighten up. After a successful relaunch, the end of the episode revealed Fortunato quit the ne…
2,500 Southwest Flight Cancellations Leave Stranded Passengers Seething In Post-Christmas Mess 2,500 Southwest Flight Cancellations Leave Stranded Passengers Seething In Post-Christmas Mess
2,500 Southwest Flight Cancellations Leave Stranded Passengers Seething In Post-Christmas Mess More than 2,500 Southwest Airlines flights were cancelled and 8,3072 delayed as of Wednesday, Dec. 28 leaving even more passengers across the US stranded and seething. Processes and computer systems that haven't changed since the 1990s are to blame, Captain Casey Murray, the president of the Southwest Airlines Pilots Association, tells CNN. “It’s phones, it’s computers, it’s processing power, it’s the programs used to connect us to airplanes," he said, "that’s where the problem lies, and it’s systemic throughout the whole airline." The federal government said it plans on investigating. Cu…
Rising Costs Force Closure Of Popular Mexican Eatery In Atlantic City, Hundreds Express Sadness Rising Costs Force Closure Of Popular Mexican Eatery In Atlantic City, Hundreds Express Sadness
Rising Costs Force Closure Of Popular Mexican Eatery In Atlantic City, Hundreds Express Sadness Labor, food and rising fuel costs have forced the closure of a popular Mexican restaurant in Atlantic City. Los Amigos announced plans to close its doors in this Facebook post last week. The restaurant had been in business for 46 years.  Los Amigos, located at 1926 Atlantic Ave., originally opened in West Berlin in 1976, before moving to Atlantic City two years later. “We are sorry to say Los Amigos will be closing its doors until further notice due to the poor labor market, exorbitant food costs, and fuel and energy costs,” the Facebook post said. “We would like to thank all our custome…
Hard Rock Hotel Gives Bonuses Worth $1M To 2,200 Atlantic City Casino Workers Hard Rock Hotel Gives Bonuses Worth $1M To 2,200 Atlantic City Casino Workers
Hard Rock Hotel Gives Bonuses Worth $1M To 2,200 Atlantic City Casino Workers More than 2,100 casino workers at Atlantic City's Hard Rock Hotel got some good pandemic news on Tuesday.  Grateful for its workers' efforts despite new challenges from COVID-19, the company announced that its front-line team members will receive individual cash bonuses ranging from $250 to $1,000. Jim Allen, Hard Rock International's chairman and CEO, said Tuesday that the company is giving out bonuses to thank workers for providing good customer service. But they also are an acknowledgment of the extra challenge posed by the pandemic. “The dedication of our team members ha…