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Customer Service

Amazon Recall Scam Targets Shoppers With Fake Texts: What To Know Amazon Recall Scam Targets Shoppers With Fake Texts: What To Know
Amazon Recall Scam Targets Shoppers With Fake Texts: What To Know A message warning that a recent purchase is unsafe might sound helpful. It could also be a scam. Cybersecurity experts are warning about a phishing scheme targeting Amazon customers with fake product recall alerts designed to create urgency and panic. The scam typically arrives as a text or email claiming an item you bought is dangerous and has been recalled. The message urges you to click a link to request a refund or view details. But instead of sending you to a legitimate Amazon page, the link leads to a fake website built to steal your login credentials, personal information, or bankin…
Starbucks Rewrites Barista Script To Stem Sales Slide; ‘Make Eye Contact’ Starbucks Rewrites Barista Script To Stem Sales Slide; ‘Make Eye Contact’
Starbucks Rewrites Barista Script To Stem Sales Slide; ‘Make Eye Contact’ Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters of same‑store sales declines, according to a report in The Wall Street Journal. The effort is unfolding under Chief Executive Brian Niccol, who took over in August 2024 after leading Taco Bell and Chipotle. Niccol is moving to choreograph how baristas greet customers, speak and hand off drinks, down to tone and word choice. CEO Brian Niccol Wikipedia/Phi Delta Theta New training …
Office Depot Fires Employee After Video Shows Dispute Over Charlie Kirk Poster Office Depot Fires Employee After Video Shows Dispute Over Charlie Kirk Poster
Office Depot Fires Employee After Video Shows Dispute Over Charlie Kirk Poster A brief but heated exchange at an Office Depot store over a Charlie Kirk prayer vigil poster has led to an employee’s firing and ignited a national conversation about workplace conduct and free speech. A now-viral video, posted Friday, Sept. 12, on X, shows a customer at the Office Depot in Portage, Michigan, near Kalamazoo, asking about a poster order featuring conservative influencer Charlie Kirk, two days after Kirk was shot and killed at an event at Utah Valley University. In the footage, the store manager responds, “Yeah, so we don’t print propaganda,” after the customer inquires about…
Amazon Adds Fresh Groceries To Same-Day Delivery: What To Know Amazon Adds Fresh Groceries To Same-Day Delivery: What To Know
Amazon Adds Fresh Groceries To Same-Day Delivery: What To Know Amazon is expanding its same-day deliveries to include fresh produce, meat, dairy, and other grocery staples. Thousands of perishable items have been added to Amazon's Same-Day Delivery service, the company announced in a news release on Wednesday, Aug. 13. The rollout covers more than 1,000 US cities and towns, with a target of more than 2,300 by the end of 2025. Amazon Prime members will get quick access to fresh foods like fruit, vegetables, meat, and baked goods. “We're continuously innovating to make grocery shopping simpler, faster, and more affordable for our customers, es…
Southwest Airlines Ending Open Seating Policy: Here's When Southwest Airlines Ending Open Seating Policy: Here's When
Southwest Airlines Ending Open Seating Policy: Here's When Say goodbye to setting an alarm to get your best possible spot in a Southwest Airlines boarding line. Southwest's open seating will officially end on Tuesday, Jan. 27, 2026, the Dallas-based airline said in a news release on Monday, July 21. Customers can start picking their seats for those flights when booking online starting on Tuesday, July 29. The move marks a major shift for Southwest, which is known for its policy of A-B-C groups marked off by large stanchions near gates. "Our customers want more choice and greater control over their travel experience," said Tony Roach, executiv…
Starbucks Spills Early On Pumpkin Spice Latte's Return: When You Can Buy One Starbucks Spills Early On Pumpkin Spice Latte's Return: When You Can Buy One
Starbucks Spills Early On Pumpkin Spice Latte's Return: When You Can Buy One Starbucks isn't waiting for the summer heat to cool down before bringing back a wildly popular fall beverage. The coffeehouse chain will start selling its iconic Pumpkin Spice Latte again on Tuesday, Aug. 26. Starbucks made the earliest-ever announcement for the autumn favorite in a news release on Monday, July 21. This will be the Pumpkin Spice Latte's latest return since 2022, CNN reported. Starbucks said Google searches for "pumpkin spice" spiked in mid-June, a full month earlier than in 2024, motivating the chain to issue the release date early and avoid potential online …
OJ Outrage: McDonald's Juice Upcharge Leaves Customer Irked: 'Trying To Nickel And Dime Us!' OJ Outrage: McDonald's Juice Upcharge Leaves Customer Irked: 'Trying To Nickel And Dime Us!'
OJ Outrage: McDonald's Juice Upcharge Leaves Customer Irked: 'Trying To Nickel And Dime Us!' What started as a simple breakfast run ended in a side of sass and a small cup of controversy for a McDonald's customer in New York. Jeffrey Martin took to the Clarkstown Community Facebook group on Wednesday, July 16, to air his beef (or sausage?) with the Golden Arches after he claimed he was charged $2.20 for an orange juice he thought was included in his breakfast meal. “McDonald’s is trying to nickel and dime us!” he wrote, alongside a photo of his receipt from his Tuesday visit to the New City McDonald's. “Ordered the breakfast—2 sausage sandwiches, potato, and juice, as in the photo.…
Stores In East Coast States Hit With Recall Of Wegmans Chocolate Favorite Stores In East Coast States Hit With Recall Of Wegmans Chocolate Favorite
Stores In East Coast States Hit With Recall Of Wegmans Chocolate Favorite A chocolate product sold at Wegmans stores has been recalled, federal officials say. The recall, due to the presence of an undeclared milk allergen, affects Wegmans Semi-Sweet Chocolate Nonpareils, which were sold in 18.5-ounce plastic tubs with six affected lot codes.  The candies were distributed across stores in:  Delaware Maryland  Massachusetts,  North Carolina,  New Jersey,  New York,  Pennsylvania,  Virginia,  Washington, DC. According to the FDA, the product’s label did not disclose the presence of milk, which can pose a serious o…
Starbucks Reportedly Tweaks Pricing For Drink Charges: Here's What's New Starbucks Reportedly Tweaks Pricing For Drink Charges: Here's What's New
Starbucks Reportedly Tweaks Pricing For Drink Charges: Here's What's New Starbucks is changing how it charges for some drink add-ons in a move the company claims will simplify pricing and save customers money, according to reports. Customers in the US and Canada will now pay a flat 80 cents for any combination of sauces and syrups, no matter how many pumps or flavors are added, Starbucks said. The news was first reported by Bloomberg. Previously, the cost of modifications varied depending on the drink or specific flavor. The change applies only to company-operated stores. A Starbucks spokesperson told Bloomberg that it'll also be free to add or swap any sy…
Ready-To-Eat Meals Sold At Supermarkets Recalled After Deadly Listeria Outbreak Ready-To-Eat Meals Sold At Supermarkets Recalled After Deadly Listeria Outbreak
Ready-To-Eat Meals Sold At Supermarkets Recalled After Deadly Listeria Outbreak Several popular ready-to-eat chicken pasta meals sold across the country at a pair of supermarkets are being recalled following a deadly outbreak of listeria. Federal officials say 17 people across 13 states have become sick after eating products linked to a strain of Listeria monocytogenes. Three people have died, and one fetal loss has been reported, according to the US Department of Agriculture (USDA). They products were sold at Walmart and Kroger stores. The recall includes chicken fettuccine alfredo meals under the Marketside and Home Chef labels, produced by FreshRealm establishments…
Brake Failures Force Recall Of 273K+ SUVs, Ford Issues 'Do Not Drive' Warning For Some Broncos Brake Failures Force Recall Of 273K+ SUVs, Ford Issues 'Do Not Drive' Warning For Some Broncos
Brake Failures Force Recall Of 273K+ SUVs, Ford Issues 'Do Not Drive' Warning For Some Broncos Ford is recalling more than 273,000 large SUVs because of two significant issues that raise crash risks, federal regulators said. The National Highway Traffic Safety Administration said Ford has recalled 273,789 Expeditions and Navigators. The recall, which was announced on Friday, May 9, affects the model years 2022 through 2024. In the affected vehicles, the front brake lines may rub against the engine air cleaner outlet pipe, causing a fluid leak that could lead to a loss of front brake function. "A brake line leak may cause a longer-than-expected brake pedal travel and result…
Sam's Club Releases Biggest Expansion Plan In Decades: Here's What's Changing Sam's Club Releases Biggest Expansion Plan In Decades: Here's What's Changing
Sam's Club Releases Biggest Expansion Plan In Decades: Here's What's Changing Sam's Club is planning its biggest expansion in many years – and shoppers across the country will see the difference. The wholesale retailer said it plans to double its membership and more than double its sales and profits over the next eight to 10 years. Sam's Club outlined its strategy during Walmart's 2025 Investment Community Meeting on Friday, April 11. The $90 billion business expects to open about 15 new stores a year while remodeling all of its nearly 600 current locations. "This is one of the fastest, most scalable transformations happening in retail today," president an…
Lowe's Will Close All Locations For 24 Hours: Here's Why Lowe's Will Close All Locations For 24 Hours: Here's Why
Lowe's Will Close All Locations For 24 Hours: Here's Why Lowe's will once again close all stores on Easter Sunday. A spokesperson for the home improvement chain confirmed the closings to Daily Voice on Monday, April 7. The Easter holiday falls on Sunday, April 20. The closure applies to all Lowe's stores nationwide. "This day off will give our associates the opportunity to spend some extra time with their loved ones," the spokesperson said. "It's a way to show appreciation to Lowe’s associates for their dedication to serving our customers." This marks the sixth straight year the home improvement chain has given a day off to employees on Ea…
Dog Stuffed In Too-Small Carrier Barked Through 8-Hour Flight From Paris To NJ, Redditor Says Dog Stuffed In Too-Small Carrier Barked Through 8-Hour Flight From Paris To NJ, Redditor Says
Dog Stuffed In Too-Small Carrier Barked Through 8-Hour Flight From Paris To NJ, Redditor Says A United Airlines passenger flying from Paris to Newark says a barking dog turned their overnight trip into a sleepless nightmare — and fellow travelers and crew had no choice but to suffer through it. The story was shared earlier this month in a now-viral Reddit post titled “dog barking from Paris to Newark”, where the user said the dog began yapping just an hour into the flight and didn’t stop. “It woke everyone up,” the poster wrote. “It yapped nonstop… It sounded like it was barking in my ear.” The passenger said the mid-sized dog had been stuffed into a carrier that was clearly too sm…
Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees
Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees Southwest Airlines is grounding one of its most famous perks, marking a major shift in its identity after more than five decades. Southwest will no longer offer free checked bags for all passengers, the company said in a news release on Tuesday, Mar. 11. The new luggage policy will begin for tickets purchased on or after Wednesday, May 28. The airline has had its well-known "Bags Fly Free" perk since it was founded in 1971. "We have tremendous opportunity to meet current and future customer needs, attract new customer segments we don't compete for today, and return to the levels of profita…
Beloved CT Diner Closing After Generations Of Family Tradition: 'Thank You For So Many Years' Beloved CT Diner Closing After Generations Of Family Tradition: 'Thank You For So Many Years'
Beloved CT Diner Closing After Generations Of Family Tradition: 'Thank You For So Many Years' A popular diner along the Connecticut shoreline will serve its last customers after more than 80 years, bringing an end to a multi-generational family legacy. The Bridgeport Flyer Diner will close on Sunday, Feb. 23, the business said in a Facebook post. The diner is located on Route 1 in Milford, about a half-mile from the Washington Bridge over the Housatonic River. Owner Dennis Kokenos said he felt it was time to step away after hoping someone would take over the family business. "I had always assumed that retirement would come when someone was ready to fill my shoes," Kokenos wrot…
Gerber Recalls, Discontinues Teething Sticks Sold In CT After Child Sent To ER Gerber Recalls, Discontinues Teething Sticks Sold In CT After Child Sent To ER
Gerber Recalls, Discontinues Teething Sticks Sold In CT After Child Sent To ER Gerber is recalling and discontinuing all batches of its teething stick due to a potential choking hazard for babies and young children, authorities said. Gerber and the Food and Drug Administration announced the recall for Soothe N Chew Teething Sticks in news releases on Friday, Jan. 31. The recall follows consumer complaints, including one involving a child brought to an emergency room. The affected products were distributed nationwide and in stores across several states, including Connecticut, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, and Virginia. The …
Revealing Clothes, Offensive Tattoos May Now Get You Kicked Off This Airline's Flights Revealing Clothes, Offensive Tattoos May Now Get You Kicked Off This Airline's Flights
Revealing Clothes, Offensive Tattoos May Now Get You Kicked Off This Airline's Flights Travelers on Spirit Airlines may not be allowed on flights with offensive clothing or tattoos, according to a new policy. Spirit made the change in its Contract of Carriage, which was updated on Wednesday, Jan. 22. The new rules allow the airline to deny boarding or remove passengers whose attire or body art is deemed "lewd, obscene, or offensive in nature." The changes, outlined in section 4.3 of the contract, could prevent a flyer from boarding or forcing that person to leave a plane for not following the policy. Passengers removed for violating these rules will not be elig…
Store Closings Surge To Highest Level Since Pandemic: Why 2025 Could Be Worse Store Closings Surge To Highest Level Since Pandemic: Why 2025 Could Be Worse
Store Closings Surge To Highest Level Since Pandemic: Why 2025 Could Be Worse Retail store closures surged in 2024, reaching their highest levels since the start of the pandemic, a new study said. A total of 7,325 U.S. stores closed in 2024, driven by inflation and an increasing shift toward online shopping, according to retail data firm Coresight Research. The closings marked the steepest decline in brick-and-mortar retail since nearly 10,000 stores closed in 2020. While 5,970 stores opened—the highest yearly number since 2012—closures outpaced openings by a net loss of 1,355 stores.  "Retailers that were unable to adapt supply chains and implement t…
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers Starbucks is ending its open-door policy, prioritizing access for paying customers and employees. The coffeehouse chain will no longer allow just anyone to hang out in its cafes or use its bathrooms. Starbucks has created a new Coffeehouse Code of Conduct, requiring people to buy something to use the cafe, patio, or restrooms. Starbucks said it hopes the change will improve the overall coffeehouse experience. "We want everyone to feel welcome and comfortable in our stores," company spokesperson Sam Jefferies said in a statement to Daily Voice. "Implementing a Coffeehouse Code of Conduct i…
AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years
AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years Nearly half of companies worldwide are planning to cut jobs within the next few years as artificial intelligence (AI) reshapes industries and automates millions of positions, according to a new global report. The World Economic Forum’s "Future of Jobs Report 2025" outlines the seismic shifts AI will bring to the global workforce, revealing both challenges and opportunities: Job Displacement: The report says 41 percent of companies intent to downsize their workforce globally between 2025 and 2030, particularly in industries reliant on routine and manual tasks such as manufacturing, customer …
H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC
H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC H&R Block will pay $7 million in federal fines for deceptive practices and must implement sweeping changes to its filing services in time for the 2025 tax season, officials said. H&R Block reached the settlement with the Federal Trade Commission, the agency announced in a news release on Wednesday, Jan. 8. The order requires the company to revamp its services and pay $7 million to compensate its customers. The settlement stemmed from a February 2024 complaint accusing H&R Block of forcing users to contact customer service to downgrade products. The tax filer was also a…
Shake Shack Offers Free Burgers With Purchase During Holiday Promotion Shake Shack Offers Free Burgers With Purchase During Holiday Promotion
Shake Shack Offers Free Burgers With Purchase During Holiday Promotion Shake Shack is launching a limited-time promotion offering free burgers with a qualifying purchase during the holiday season.  The “Holiday Burger Blitz” will run from Monday, Dec. 16, to Tuesday, Dec. 24, providing customers with a free burger each day when they spend a minimum of $10 and use the code BURGERBLITZ at checkout. The promotion features a different burger each day, including popular items like the ShackBurger, SmokeShack, and Avocado Bacon Burger. The schedule for the free offerings is as follows: Monday, Dec. 16: ShackBurger Tuesday, Dec. 17: SmokeShack Wednesday, Dec. …
CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures
CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures Connecticut consumer protection authorities have reached an agreement with Frontier Communications to reimburse customers $860,000 for repeated failures to meet state customer service standards, officials said. The settlement between the Connecticut Office of Consumer Counsel and the Texas-based telecommunications firm follows the company’s failure to address out-of-service repairs promptly and to meet scheduled maintenance appointments from January 2015 to December 2023, according to a release. The money will be issued to customers as bill credits. However, it remains unclear how much each…
CT Eatery That Considers Hot Dogs An Art Form Named To Fast Food 'Bucket List' CT Eatery That Considers Hot Dogs An Art Form Named To Fast Food 'Bucket List'
CT Eatery That Considers Hot Dogs An Art Form Named To Fast Food 'Bucket List' If you're dying and dying for a hot dog, there's a Connecticut restaurant that you must try, according to a new ranking of the best fast food restaurants in the nation.  Dogtown at 664 New Haven Ave. in Milford was named one of MSN's "Bucket-List Fast Food Restaurants." The report noted the restaurant's assortment of toppings as one of the eatery's main selling points.  Dogtown is loved by Milford locals thanks to the speedy service, quality ingredients, and wide range of dogs and toppings available. Diners can either get a ‘freestyle’ hot dog and customize it with their choi…