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Penni Conner

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Eversource Warns Customers Of New, 'Finetuned' Scams Eversource Warns Customers Of New, 'Finetuned' Scams
Eversource Warns Customers Of New, 'Finetuned' Scams Eversource is cautioning its East Coast utility customers to be wary of fraudsters who have recently been targeting consumers in Connecticut and Massachusetts. This week, Eversource issued an alert after receiving reports of "scam artists aggressively targeting utility customers.” Officials said that new tactics are being used as scammers continue fine-tuning their techniques, including phony caller IDs that display “Eversource” and scripts that sound like a legitimate company representative threatening to disconnect their electric or gas service because of an unpaid bill.  …

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by Zak Failla
Police & Fire
Eversource Gives Tips To Avoid Utility Scams Eversource Gives Tips To Avoid Utility Scams
Eversource Gives Tips To Avoid Utility Scams Scammers are using the COVID-19 pandemic to their advantage, according to utility company Eversource.  Along with a slew of utility companies, Eversource is participating in Utility Scam Awareness Week, notifying its customers of common scam tactics and ways to avoid falling victim.  The most common scam tactic, according to the company, involves a caller warning a victim that services will be shut off because their utility bills have not been paid.  Generally, the scammer will impersonate an employee at a utility company and ask for the victim's credit or debit card informa…

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by Christina Coulter
News
State Regulators Temporarily Suspend Eversource Rate Increase After Thousands Of Complaints State Regulators Temporarily Suspend Eversource Rate Increase After Thousands Of Complaints
State Regulators Temporarily Suspend Eversource Rate Increase After Thousands Of Complaints State regulators in Connecticut are hitting the brakes and suspending Eversource’s rate increase after hearing a cacophony of complaints from customers. Connecticut’s Public Utilities Regulatory Authority (PURA) has instructed Eversource to restore prior rates as they investigate the utility company’s rate increases that saw some bills increasing by more than $100. Earlier story - Eversource Is Under Investigation Over Hike In Connecticut Electricity Rates The announcement comes after thousands of Eversource customers rallied together in protest of the rate hike, which went into effec…

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by Zak Failla
News
Don't Fall For These COVID-19 Scams: Eversource Offers Tips For Customers To Protect Themselves Don't Fall For These COVID-19 Scams: Eversource Offers Tips For Customers To Protect Themselves
Don't Fall For These Covid-19 Scams: Eversource Offers Tips For Customers To Protect Themselves As communities continue to deal with the effects of the novel coronavirus (COVID-19) pandemic, scammers are busy attempting to take advantage of those in need. Eversource Energy warns that a current scam involves scammers saying they are from the company and demand instant payment for power bills. “We’re always working to help our customers protect themselves against scams, which is especially important today as sophisticated scammers are trying to take advantage of the uncertainty and nervousness caused by the COVID-19 pandemic,” said Eversource Senior Vice President and Chief Customer Off…

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by Kathy Reakes
News
Scam Alert: Eversource Issues Warning To Customers Scam Alert: Eversource Issues Warning To Customers
Scam Alert: Eversource Issues Warning To Customers Eversource Energy is warning its customers of the increased number of scams involving utility services that often come with the holiday season. Scammers have been posing as Eversource employees to obtain money, demand personal information for identity theft or use deceptive tactics to persuade customers to switch energy suppliers, Eversource officials say. “We always want to protect our customers from scams, and that’s why it’s critical we continue to raise awareness and educate the public about all the different tactics these scammers use,” said Eversource Senior Vice President a…

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by Valerie Musson
News
Don't Be Victim: Eversource, Better Business Bureau Offer Tips On How To Avoid Scams Don't Be Victim: Eversource, Better Business Bureau Offer Tips On How To Avoid Scams
Don't Be Victim: Eversource, Better Business Bureau Offer Tips On How To Avoid Scams With the start of the new year in full swing, Eversource Energy and the Better Business Bureau are warning residents to be alert for scams involving utility services. These type of scams typically occur over the phone or at the victim’s front door. “The scammers, often sounding legitimate and quite convincing, threaten to shut off electric service immediately unless instant payment is made,” said Penni Conner, Eversource Senior Vice President and Chief Customer Officer. “These scammers can be relentless but they’re only successful if they catch our customers off-guard and scare them in…

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by Valerie Musson