Amid mounting customer complaints and an investigation launched by the state’s Public Utilities Regulatory Authority (PURA), Eversource is giving its customers a break on their bills.
By Friday, Aug. 7, Eversource said it would temporarily roll-back increases to four rates that went into effect on July 1.
The company also cited the negative economic impact COVID-19 has had on many people as another reason for the rollback.
“In light of PURA’s order and based on the fact that many of our customers are experiencing an unprecedented financial hardship due to the impacts of the COVID-19 pandemic - [Eversource] will temporarily suspend those four rates,” Eversource officials said in a late-July letter to PRUA.
Meanwhile, Eversource is working on returning electricity to many Connecticut customers who lost power during the Tuesday, Aug. 4, Tropical Storm Isaias. As of 11 a.m., 42 percent of the power company's customers did not have electricity, according to Eversource's outage map.
Eversource enacted planned rate increases on July 1. Over the last week, people have just started receiving their first bills featuring the higher price. Customers have taken to social media to complain about their bills going up by tens to hundreds of dollars more than what they paid in June.
On Wednesday, July 29, politicians asked the authority to investigate Eversource. And on Thursday, July 30, the state Public Utilities Regulatory AuthorityAurhotity accepted the case.
Eversource has said that the rate increases are in part due to legislation created last year that instructed the company to purchase power from the Millstone Nuclear Power Plant.
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