FAIRFIELD COUNTY, Conn. -- Major customer service improvements, including the addition of new online services, will require the state Department of Motor Vehicles to close its offices – except for licensing services – from Tuesday, Aug. 11, through Saturday, Aug. 15.
Gov. Dannel P. Malloy and DMV Commissioner Andres Ayala Jr. made the announcement.
The DMV's offices will reopen for all transactions on Tuesday, Aug. 18.
These improvements come as the DMV undertakes a major upgrade of its complex and outdated computer systems, which will modernize how residents interact and receive services from the agency.
With the coming upgrades, Connecticut residents will now be able to complete many functions that previously required an in-person visit over the internet.
“This computer modernization project will significantly change how customers do business with the DMV by making more services available over the internet and ultimately making it more convenient for the residents of our state,” Malloy said.
“This will be the first upgrade of the Connecticut DMV’s computer system in nearly a half century. It will allow customers to conduct more routine business online, easing the burden on DMV offices and staff to provide better, faster service to Connecticut drivers.”
To help ease the effects of the shutdown and bringing up a new system, beginning Aug. 11, Malloy and Ayala have ordered that the expiration date of all driver’s licenses, ID cards or vehicle registrations will be extended through Oct. 10, and renewals can be done without a late fee until that date.
The agency’s shutdown will allow for the integration of databases and the transfer of technology from one system to the next, as well as the testing of various components of the system to ensure they work as designed.
“As we gear up, we expect heavier than usual business. During this period, we kindly ask customers to also use AAA offices, if possible, for license and ID renewals. Once we open back up, we also encourage them to use our new online services. This will help reduce unnecessary waits at a DMV office," said Ayala.
For more information about the DMV modernization project, visit http://ct.gov/dmv.
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