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Breaking up into groups and going around the room, people chimped in and came up with different ideas and discussed some of their challenges.
For example, Renee Daniele, a branch manager from People's United Bank said, “ We hire a lot of young employees, and teaching them listening and communication skills are critical to their success. I need to let them know real expectations.” To foster communication, she asks employees to get the persons name, learn something from the customer and what did they take from away the interaction.
Beth Bookland runs Express Employment Professionals, a hiring agency, and has struggled to keep track of minutia, or small details within her business. "Back office details can detract from operating your business, but you cannot let it fall apart," she said. "You can’t let it get in your way."
Tim Coyne with Mass Mutual Insurance has found marketing his business and utilizing social media effectively to be a challenge. “How do you build relationships in a world of social media and technology?" he asked.
Chiropractor Dr. Eric Goldberg was looking to tackle insurance issues; as insurance reimbursements offer very little return and requires arduous paperwork. "It's very tough to make a living just on insurance cases," he said. To help offset the insurance burden, Dr. Goldberg has tied in his regular business nutrition counseling as a natural fit for his patients wellness issues .
For all in attendance, the Morning Mingle was a way to brainstorm with other professionals experiencing similar challenges. “It's thought provoking and helps people get a better understanding of who a person is and what their business is about,” said Roger Scheiber, Vice President for the Rockland Business Association. "Members enjoy the format to like it and walk away with new knowledge and relationships.
