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Customer Service

Amazon Recall Scam Targets Shoppers With Fake Texts: What To Know Amazon Recall Scam Targets Shoppers With Fake Texts: What To Know
Amazon Recall Scam Targets Shoppers With Fake Texts: What To Know A message warning that a recent purchase is unsafe might sound helpful. It could also be a scam. Cybersecurity experts are warning about a phishing scheme targeting Amazon customers with fake product recall alerts designed to create urgency and panic. The scam typically arrives as a text or email claiming an item you bought is dangerous and has been recalled. The message urges you to click a link to request a refund or view details. But instead of sending you to a legitimate Amazon page, the link leads to a fake website built to steal your login credentials, personal information, or bankin…
Starbucks Rewrites Barista Script To Stem Sales Slide; ‘Make Eye Contact’ Starbucks Rewrites Barista Script To Stem Sales Slide; ‘Make Eye Contact’
Starbucks Rewrites Barista Script To Stem Sales Slide; ‘Make Eye Contact’ Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters of same‑store sales declines, according to a report in The Wall Street Journal. The effort is unfolding under Chief Executive Brian Niccol, who took over in August 2024 after leading Taco Bell and Chipotle. Niccol is moving to choreograph how baristas greet customers, speak and hand off drinks, down to tone and word choice. CEO Brian Niccol Wikipedia/Phi Delta Theta New training …
Office Depot Fires Employee After Video Shows Dispute Over Charlie Kirk Poster Office Depot Fires Employee After Video Shows Dispute Over Charlie Kirk Poster
Office Depot Fires Employee After Video Shows Dispute Over Charlie Kirk Poster A brief but heated exchange at an Office Depot store over a Charlie Kirk prayer vigil poster has led to an employee’s firing and ignited a national conversation about workplace conduct and free speech. A now-viral video, posted Friday, Sept. 12, on X, shows a customer at the Office Depot in Portage, Michigan, near Kalamazoo, asking about a poster order featuring conservative influencer Charlie Kirk, two days after Kirk was shot and killed at an event at Utah Valley University. In the footage, the store manager responds, “Yeah, so we don’t print propaganda,” after the customer inquires about…
Amazon Adds Fresh Groceries To Same-Day Delivery: What To Know Amazon Adds Fresh Groceries To Same-Day Delivery: What To Know
Amazon Adds Fresh Groceries To Same-Day Delivery: What To Know Amazon is expanding its same-day deliveries to include fresh produce, meat, dairy, and other grocery staples. Thousands of perishable items have been added to Amazon's Same-Day Delivery service, the company announced in a news release on Wednesday, Aug. 13. The rollout covers more than 1,000 US cities and towns, with a target of more than 2,300 by the end of 2025. Amazon Prime members will get quick access to fresh foods like fruit, vegetables, meat, and baked goods. “We're continuously innovating to make grocery shopping simpler, faster, and more affordable for our customers, es…
Husband-Wife Duo Launch Luxe Coffee Spot In NY With Beans Grown On Volcano Husband-Wife Duo Launch Luxe Coffee Spot In NY With Beans Grown On Volcano
Husband-Wife Duo Launch Luxe Coffee Spot In NY With Beans Grown On Volcano A specialty coffee shop with international roots and a bold mission has just opened its doors in Rockland County.  L’insolent Coffee, which launched its flagship café in Brooklyn, celebrated the grand opening of its second location at 130 N. Route 303 in West Nyack with a ribbon-cutting ceremony on Thursday, July 24. The company, founded by Oumar Kante and Portia Moldez, brings a truly global approach to the coffee experience—one that spans continents, cultures, and communities. The beans are grown on a volcanic mountain in the Central African country of Cameroon, roasted and packaged …
Crave This: Pakistani Street Eats Draw Rave Reviews For New Restaurant In Region Crave This: Pakistani Street Eats Draw Rave Reviews For New Restaurant In Region
Crave This: Pakistani Street Eats Draw Rave Reviews For New Restaurant In Region Looking for your next flavorful obsession in Troy?  You might want to follow your nose to Naan Kebab, the city’s newest fast-casual halal spot that’s quickly earning fans one tikka-loaded bite at a time. Located at 120 Hoosick Street, Naan Kebab quietly opened in late June, and word is already spreading like sizzling ghee on a hot naan. Open daily, this cozy eatery is serving up Pakistani-style kebabs, wraps, biryanis, and street food staples, blending bold spice, comfort food charm, and casual convenience. The menu is bursting with craveable creations, including: …
Southwest Airlines Ending Open Seating Policy: Here's When Southwest Airlines Ending Open Seating Policy: Here's When
Southwest Airlines Ending Open Seating Policy: Here's When Say goodbye to setting an alarm to get your best possible spot in a Southwest Airlines boarding line. Southwest's open seating will officially end on Tuesday, Jan. 27, 2026, the Dallas-based airline said in a news release on Monday, July 21. Customers can start picking their seats for those flights when booking online starting on Tuesday, July 29. The move marks a major shift for Southwest, which is known for its policy of A-B-C groups marked off by large stanchions near gates. "Our customers want more choice and greater control over their travel experience," said Tony Roach, executiv…
Starbucks Spills Early On Pumpkin Spice Latte's Return: When You Can Buy One Starbucks Spills Early On Pumpkin Spice Latte's Return: When You Can Buy One
Starbucks Spills Early On Pumpkin Spice Latte's Return: When You Can Buy One Starbucks isn't waiting for the summer heat to cool down before bringing back a wildly popular fall beverage. The coffeehouse chain will start selling its iconic Pumpkin Spice Latte again on Tuesday, Aug. 26. Starbucks made the earliest-ever announcement for the autumn favorite in a news release on Monday, July 21. This will be the Pumpkin Spice Latte's latest return since 2022, CNN reported. Starbucks said Google searches for "pumpkin spice" spiked in mid-June, a full month earlier than in 2024, motivating the chain to issue the release date early and avoid potential online …
OJ Outrage: McDonald's Juice Upcharge Leaves NY Customer Irked: 'Trying To Nickel And Dime Us!' OJ Outrage: McDonald's Juice Upcharge Leaves NY Customer Irked: 'Trying To Nickel And Dime Us!'
OJ Outrage: McDonald's Juice Upcharge Leaves NY Customer Irked: 'Trying To Nickel And Dime Us!' What started as a simple breakfast run ended in a side of sass and a small cup of controversy for a McDonald's customer in New York. Jeffrey Martin took to the Clarkstown Community Facebook group on Wednesday, July 16, to air his beef (or sausage?) with the Golden Arches after he claimed he was charged $2.20 for an orange juice he thought was included in his breakfast meal. “McDonald’s is trying to nickel and dime us!” he wrote, alongside a photo of his receipt from his Tuesday visit to the New City McDonald's. “Ordered the breakfast—2 sausage sandwiches, potato, and juice, as in the photo.…
Stores In East Coast States, Including NY, Hit With Recall Of Wegmans Chocolate Favorite Stores In East Coast States, Including NY, Hit With Recall Of Wegmans Chocolate Favorite
Stores In East Coast States, Including NY, Hit With Recall Of Wegmans Chocolate Favorite A chocolate product sold at Wegmans stores has been recalled, federal officials say. The recall, due to the presence of an undeclared milk allergen, affects Wegmans Semi-Sweet Chocolate Nonpareils, which were sold in 18.5-ounce plastic tubs with six affected lot codes.  The candies were distributed across stores in:  Delaware Maryland  Massachusetts,  North Carolina,  New Jersey,  New York,  Pennsylvania,  Virginia,  Washington, DC. According to the FDA, the product’s label did not disclose the presence of milk, which can pose a serious o…
Starbucks Reportedly Tweaks Pricing For Drink Charges: Here's What's New Starbucks Reportedly Tweaks Pricing For Drink Charges: Here's What's New
Starbucks Reportedly Tweaks Pricing For Drink Charges: Here's What's New Starbucks is changing how it charges for some drink add-ons in a move the company claims will simplify pricing and save customers money, according to reports. Customers in the US and Canada will now pay a flat 80 cents for any combination of sauces and syrups, no matter how many pumps or flavors are added, Starbucks said. The news was first reported by Bloomberg. Previously, the cost of modifications varied depending on the drink or specific flavor. The change applies only to company-operated stores. A Starbucks spokesperson told Bloomberg that it'll also be free to add or swap any sy…
Ready-To-Eat Meals Sold At Supermarkets Recalled After Deadly Listeria Outbreak Ready-To-Eat Meals Sold At Supermarkets Recalled After Deadly Listeria Outbreak
Ready-To-Eat Meals Sold At Supermarkets Recalled After Deadly Listeria Outbreak Several popular ready-to-eat chicken pasta meals sold across the country at a pair of supermarkets are being recalled following a deadly outbreak of listeria. Federal officials say 17 people across 13 states have become sick after eating products linked to a strain of Listeria monocytogenes. Three people have died, and one fetal loss has been reported, according to the US Department of Agriculture (USDA). They products were sold at Walmart and Kroger stores. The recall includes chicken fettuccine alfredo meals under the Marketside and Home Chef labels, produced by FreshRealm establishments…
Brake Failures Force Recall Of 273K+ SUVs, Ford Issues 'Do Not Drive' Warning For Some Broncos Brake Failures Force Recall Of 273K+ SUVs, Ford Issues 'Do Not Drive' Warning For Some Broncos
Brake Failures Force Recall Of 273K+ SUVs, Ford Issues 'Do Not Drive' Warning For Some Broncos Ford is recalling more than 273,000 large SUVs because of two significant issues that raise crash risks, federal regulators said. The National Highway Traffic Safety Administration said Ford has recalled 273,789 Expeditions and Navigators. The recall, which was announced on Friday, May 9, affects the model years 2022 through 2024. In the affected vehicles, the front brake lines may rub against the engine air cleaner outlet pipe, causing a fluid leak that could lead to a loss of front brake function. "A brake line leak may cause a longer-than-expected brake pedal travel and result…
Beloved Restaurant Abruptly Closes In Region: 'You Will Be Missed’ Beloved Restaurant Abruptly Closes In Region: 'You Will Be Missed’
Beloved Restaurant Abruptly Closes In Region: 'You Will Be Missed’ A beloved Capital Region restaurant has shut its doors for good. The Trestle Restaurant & Pub, located at 2 Cohoes Road in Watervliet, announced its sudden closure on Tuesday night, April 29, via a heartfelt Facebook post. “With a heavy heart, we regret to inform you that The Trestle Restaurant and Pub will be closing the doors at the end of business tonight,” owners John Holland and Chris Richards wrote. “Stop in for a farewell drink and to give us the opportunity to thank you for your support!” The unexpected announcement marked the end of a brief but well-loved run. The restaurant’s…
Sam's Club Releases Biggest Expansion Plan In Decades: Here's What's Changing Sam's Club Releases Biggest Expansion Plan In Decades: Here's What's Changing
Sam's Club Releases Biggest Expansion Plan In Decades: Here's What's Changing Sam's Club is planning its biggest expansion in many years – and shoppers across the country will see the difference. The wholesale retailer said it plans to double its membership and more than double its sales and profits over the next eight to 10 years. Sam's Club outlined its strategy during Walmart's 2025 Investment Community Meeting on Friday, April 11. The $90 billion business expects to open about 15 new stores a year while remodeling all of its nearly 600 current locations. "This is one of the fastest, most scalable transformations happening in retail today," president an…
Lowe's Will Close All Locations For 24 Hours: Here's Why Lowe's Will Close All Locations For 24 Hours: Here's Why
Lowe's Will Close All Locations For 24 Hours: Here's Why Lowe's will once again close all stores on Easter Sunday. A spokesperson for the home improvement chain confirmed the closings to Daily Voice on Monday, April 7. The Easter holiday falls on Sunday, April 20. The closure applies to all Lowe's stores nationwide. "This day off will give our associates the opportunity to spend some extra time with their loved ones," the spokesperson said. "It's a way to show appreciation to Lowe’s associates for their dedication to serving our customers." This marks the sixth straight year the home improvement chain has given a day off to employees on Ea…
Dog Stuffed In Too-Small Carrier Barked Through 8-Hour Flight From Paris To NJ, Redditor Says Dog Stuffed In Too-Small Carrier Barked Through 8-Hour Flight From Paris To NJ, Redditor Says
Dog Stuffed In Too-Small Carrier Barked Through 8-Hour Flight From Paris To NJ, Redditor Says A United Airlines passenger flying from Paris to Newark says a barking dog turned their overnight trip into a sleepless nightmare — and fellow travelers and crew had no choice but to suffer through it. The story was shared earlier this month in a now-viral Reddit post titled “dog barking from Paris to Newark”, where the user said the dog began yapping just an hour into the flight and didn’t stop. “It woke everyone up,” the poster wrote. “It yapped nonstop… It sounded like it was barking in my ear.” The passenger said the mid-sized dog had been stuffed into a carrier that was clearly too sm…
Mom Outraged After Price Chopper Kicks Her, Baby Out Of Area Store: Social Post Mom Outraged After Price Chopper Kicks Her, Baby Out Of Area Store: Social Post
Mom Outraged After Price Chopper Kicks Her, Baby Out Of Area Store: Social Post A Capital Region mother claims she and her family, including a baby, were booted from a Price Chopper store following a dispute over a stocking cart. Destiney Whalen detailed the alleged incident, which happened at the Mechanicville Price Chopper on North Central Avenue, in a post on the “West Side News” Facebook group on Wednesday, March 19. Whalen alleges that she, her boyfriend, and their baby were shopping when they encountered a U-boat cart—a long, narrow cart commonly used by retail employees to stock shelves—blocking the aisle. “Being the gentleman he is,” her boyfriend moved the ca…
Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees
Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees Southwest Airlines is grounding one of its most famous perks, marking a major shift in its identity after more than five decades. Southwest will no longer offer free checked bags for all passengers, the company said in a news release on Tuesday, Mar. 11. The new luggage policy will begin for tickets purchased on or after Wednesday, May 28. The airline has had its well-known "Bags Fly Free" perk since it was founded in 1971. "We have tremendous opportunity to meet current and future customer needs, attract new customer segments we don't compete for today, and return to the levels of profita…
Best Auto Repair In The Hudson Valley 2024: Byron's Patterson Auto Body Best Auto Repair In The Hudson Valley 2024: Byron's Patterson Auto Body
Best Auto Repair In The Hudson Valley 2024: Byron's Patterson Auto Body We are thrilled to announce that Byron's Patterson Auto Body has been named Best Auto Repair in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, since 1983 Byron's Patterson Auto Body has been offering top-notch auto body repair and maintenance services.  Founded by Jim Byron, this family-owned and operated business is committed to restoring vehicles to their pre-collision condition while preserving the manufacturer's structural integrity, per its website. Beyond collision repair, as noted on its website, Byron's full-service mechanic shop, m…
Best Florist In The Hudson Valley In 2024: Mahopac Flower Shop Best Florist In The Hudson Valley In 2024: Mahopac Flower Shop
Best Florist In The Hudson Valley In 2024: Mahopac Flower Shop We are thrilled to announce that Mahopac Flower Shop has been named Best Florist in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! Mahopac Flower Shop prides itself on offering fresh, high-quality flowers that make a lasting impression, according to its website. The shop ensures every arrangement is crafted with care and creativity while providing warm customer service, per its website. The 2024 Daily Voice Readers' Choice contest to name the Best of the Best in the Hudson Valley began with reader nominations in October and ended with a voting period for finalist…
Best Hair Salon In The Hudson Valley In 2024: Revival on Main Best Hair Salon In The Hudson Valley In 2024: Revival on Main
Best Hair Salon In The Hudson Valley In 2024: Revival on Main We are thrilled to announce that Revival on Main has been named Best Hair Salon in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, Revival on Main has over 100 years of combined experience among its artists and a keen eye for perfection. What sets Revival on Main apart, per its website, is that all its stylists are independent professionals collaborating under one roof, creating a dynamic environment where each brings their own flair while working harmoniously together. "The best salon, the best hairdresser!" said a Readers' Choice voter a…
Best Gift Store In The Hudson Valley In 2024: Crossroads Gift Shop Best Gift Store In The Hudson Valley In 2024: Crossroads Gift Shop
Best Gift Store In The Hudson Valley In 2024: Crossroads Gift Shop We are thrilled to announce that Crossroads Gift Shop has been named Best Gift Store in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, Crossroads Gift Shop is a cherished family-run business offering an eclectic selection of unique treasures, many of which are handcrafted or sourced from local artisans.  Committed to delivering a warm and welcoming shopping experience, it goes the extra mile with exceptional customer service and complimentary gift wrapping, per its website. "So helpful, nice gifts," said a Readers' Choice voter. The…
Best Ice Cream In The Hudson Valley In 2024: Joe's Dairy Bar & Grill Best Ice Cream In The Hudson Valley In 2024: Joe's Dairy Bar & Grill
Best Ice Cream In The Hudson Valley In 2024: Joe's Dairy Bar & Grill We are thrilled to announce that Joe's Dairy Bar & Grill has been named Best Ice Cream in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, Joe's Dairy Bar & Grill serves carefully crafted towering soft-serve swirls, hand-dipped hard ice cream, and extravagant sundaes that transform a simple dessert into an unforgettable experience. Each milkshake, for instance, is expertly made by hand and available in an impressive variety of flavors—including some truly unique combinations that set Joe's Dairy Bar & Grill apart in the Hudson Valley, p…
Best Pet Store In The Hudson Valley In 2024: Pet Supplies Plus Best Pet Store In The Hudson Valley In 2024: Pet Supplies Plus
Best Pet Store In The Hudson Valley In 2024: Pet Supplies Plus We are thrilled to announce that Pet Supplies Plus in Fishkill has been named Best Pet Store in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, Pet Supplies Plus has been a trusted destination for pet owners since 2000, providing a full-service grooming salon and carrying an extensive selection of natural and holistic pet foods. The store prides itself on offering the variety of a big-box retailer while maintaining the personalized service of a neighborhood shop, per its website. The 2024 Daily Voice Readers' Choice contest to name the Bes…
Best Dental Practice In The Hudson Valley In 2024: Dr. Michael Rothstein, DDS Best Dental Practice In The Hudson Valley In 2024: Dr. Michael Rothstein, DDS
Best Dental Practice In The Hudson Valley In 2024: Dr. Michael Rothstein, DDS We are thrilled to announce that Dr. Michael Rothstein, DDS—an affiliate of the Smilist—has been named Best Dental Practice in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to his website, Dr. Michael Rothstein and his team prioritize each patient’s needs, ensuring a comfortable experience in a modern and soothing setting. "Best in the business. Love the people and Dr. Rothstein," said Readers' Choice voter Gurkirat. Another voter praised Dr. Rothstein as "the most talented, compassionate dentist in all of the Hudson Valley."  Multiple voters furthe…
Best Friendly Service In The Hudson Valley In 2024: Mario’s Pasta Cucina Best Friendly Service In The Hudson Valley In 2024: Mario’s Pasta Cucina
Best Friendly Service In The Hudson Valley In 2024: Mario’s Pasta Cucina We are thrilled to announce that Mario’s Pasta Cucina has been named Best Friendly Service in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, Mario’s Pasta Cucina has been a cornerstone of the Stony Point community for over 20 years, offering a delightful mix of classic Italian flavors and modern culinary innovations with a commitment to high-quality ingredients and authentic recipes. The restaurant is known for its inviting atmosphere and exceptional service, making every dining experience feel like a family gathering, per its website.  "Ma…
Best Supermarket In The Hudson Valley In 2024: DeCicco Family Markets - New City Best Supermarket In The Hudson Valley In 2024: DeCicco Family Markets - New City
Best Supermarket In The Hudson Valley In 2024: DeCicco Family Markets - New City We are thrilled to announce that DeCicco Family Markets - New City has been named Best Supermarket in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, DeCicco Family Markets distinguishes itself through its commitment to quality and community.  DeCicco Family Markets. Photo supplied by DeCicco Family Markets The store offers restaurant-quality meals prepared by in-house chefs, providing convenient and delicious options for any time of day, per its website.  Additionally, DeCicco's caters to various dietary lifestyles, offering a w…
Allegiant Apologizes After Passengers Spend 6 Hours Stuck On NY Tarmac: 'We Are Very Sorry' Allegiant Apologizes After Passengers Spend 6 Hours Stuck On NY Tarmac: 'We Are Very Sorry'
Allegiant Apologizes After Passengers Spend 6 Hours Stuck On NY Tarmac: 'We Are Very Sorry' Some Allegiant Air passengers are demanding answers after they spent over six hours stuck on a New York tarmac. The agonizing ordeal unfolded at Albany International Airport on Monday, Feb. 17, aboard the discount airliner’s Flight 848, which had been bound for Punta Gorda, Florida. Originally scheduled for takeoff at 3:30 p.m., the flight instead remained grounded for over six hours before passengers were finally told to deplane at around 10:15 p.m., the airline confirmed. During the long wait, passengers were initially denied food and water until one passenger informed the flight attend…
Restaurant In Region Closing After 4 Years: 'Thank You To All Of Our Wonderful Customers' Restaurant In Region Closing After 4 Years: 'Thank You To All Of Our Wonderful Customers'
Restaurant In Region Closing After 4 Years: 'Thank You To All Of Our Wonderful Customers' A Capital Region restaurant is calling it quits after three years in business. In Schenectady County, Tequila’s Mexican Bar and Grill in Niskayuna will permanently close on Saturday, Feb. 15, the restaurant announced on its website. “To all our loyal customers, family and friends, we will be permanently closing our doors…” husband-and-wife owners Everardo Sosa-Mendoza and Maria Sosa wrote. “We will be continuing our passions in the restaurant business and focusing our attentions on our next steps in our journey. Thank you to all of our wonderful customers for making us such a great success…
Gerber Recalls, Discontinues Teething Sticks Sold In NY After Child Sent To ER Gerber Recalls, Discontinues Teething Sticks Sold In NY After Child Sent To ER
Gerber Recalls, Discontinues Teething Sticks Sold In NY After Child Sent To ER Gerber is recalling and discontinuing all batches of its teething stick due to a potential choking hazard for babies and young children, authorities said. Gerber and the Food and Drug Administration announced the recall for Soothe N Chew Teething Sticks in news releases on Friday, Jan. 31. The recall follows consumer complaints, including one involving a child brought to an emergency room. The affected products were distributed nationwide and in stores across several states, including Connecticut, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, and Virginia. The …