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Customer Service

Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees
Bags No Longer Fly Free: Southwest Scraps Most Famous Perk, Adds New Fees Southwest Airlines is grounding one of its most famous perks, marking a major shift in its identity after more than five decades. Southwest will no longer offer free checked bags for all passengers, the company said in a news release on Tuesday, Mar. 11. The new luggage policy will begin for tickets purchased on or after Wednesday, May 28. The airline has had its well-known "Bags Fly Free" perk since it was founded in 1971. "We have tremendous opportunity to meet current and future customer needs, attract new customer segments we don't compete for today, and return to the levels of profita…
Best Auto Repair In The Hudson Valley 2024: Byron's Patterson Auto Body Best Auto Repair In The Hudson Valley 2024: Byron's Patterson Auto Body
Best Auto Repair In The Hudson Valley 2024: Byron's Patterson Auto Body We are thrilled to announce that Byron's Patterson Auto Body has been named Best Auto Repair in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, since 1983 Byron's Patterson Auto Body has been offering top-notch auto body repair and maintenance services.  Founded by Jim Byron, this family-owned and operated business is committed to restoring vehicles to their pre-collision condition while preserving the manufacturer's structural integrity, per its website. Beyond collision repair, as noted on its website, Byron's full-service mechanic shop, m…
Best Supermarket In The Hudson Valley In 2024: DeCicco Family Markets - New City Best Supermarket In The Hudson Valley In 2024: DeCicco Family Markets - New City
Best Supermarket In The Hudson Valley In 2024: DeCicco Family Markets - New City We are thrilled to announce that DeCicco Family Markets - New City has been named Best Supermarket in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, DeCicco Family Markets distinguishes itself through its commitment to quality and community.  DeCicco Family Markets. Photo supplied by DeCicco Family Markets The store offers restaurant-quality meals prepared by in-house chefs, providing convenient and delicious options for any time of day, per its website.  Additionally, DeCicco's caters to various dietary lifestyles, offering a w…
Best Friendly Service In The Hudson Valley In 2024: Mario’s Pasta Cucina Best Friendly Service In The Hudson Valley In 2024: Mario’s Pasta Cucina
Best Friendly Service In The Hudson Valley In 2024: Mario’s Pasta Cucina We are thrilled to announce that Mario’s Pasta Cucina has been named Best Friendly Service in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, Mario’s Pasta Cucina has been a cornerstone of the Stony Point community for over 20 years, offering a delightful mix of classic Italian flavors and modern culinary innovations with a commitment to high-quality ingredients and authentic recipes. The restaurant is known for its inviting atmosphere and exceptional service, making every dining experience feel like a family gathering, per its website.  "Ma…
Best Dental Practice In The Hudson Valley In 2024: Dr. Michael Rothstein, DDS Best Dental Practice In The Hudson Valley In 2024: Dr. Michael Rothstein, DDS
Best Dental Practice In The Hudson Valley In 2024: Dr. Michael Rothstein, DDS We are thrilled to announce that Dr. Michael Rothstein, DDS—an affiliate of the Smilist—has been named Best Dental Practice in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to his website, Dr. Michael Rothstein and his team prioritize each patient’s needs, ensuring a comfortable experience in a modern and soothing setting. "Best in the business. Love the people and Dr. Rothstein," said Readers' Choice voter Gurkirat. Another voter praised Dr. Rothstein as "the most talented, compassionate dentist in all of the Hudson Valley."  Multiple voters furthe…
Best Pet Store In The Hudson Valley In 2024: Pet Supplies Plus Best Pet Store In The Hudson Valley In 2024: Pet Supplies Plus
Best Pet Store In The Hudson Valley In 2024: Pet Supplies Plus We are thrilled to announce that Pet Supplies Plus in Fishkill has been named Best Pet Store in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, Pet Supplies Plus has been a trusted destination for pet owners since 2000, providing a full-service grooming salon and carrying an extensive selection of natural and holistic pet foods. The store prides itself on offering the variety of a big-box retailer while maintaining the personalized service of a neighborhood shop, per its website. The 2024 Daily Voice Readers' Choice contest to name the Bes…
Best Ice Cream In The Hudson Valley In 2024: Joe's Dairy Bar & Grill Best Ice Cream In The Hudson Valley In 2024: Joe's Dairy Bar & Grill
Best Ice Cream In The Hudson Valley In 2024: Joe's Dairy Bar & Grill We are thrilled to announce that Joe's Dairy Bar & Grill has been named Best Ice Cream in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, Joe's Dairy Bar & Grill serves carefully crafted towering soft-serve swirls, hand-dipped hard ice cream, and extravagant sundaes that transform a simple dessert into an unforgettable experience. Each milkshake, for instance, is expertly made by hand and available in an impressive variety of flavors—including some truly unique combinations that set Joe's Dairy Bar & Grill apart in the Hudson Valley, p…
Best Gift Store In The Hudson Valley In 2024: Crossroads Gift Shop Best Gift Store In The Hudson Valley In 2024: Crossroads Gift Shop
Best Gift Store In The Hudson Valley In 2024: Crossroads Gift Shop We are thrilled to announce that Crossroads Gift Shop has been named Best Gift Store in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, Crossroads Gift Shop is a cherished family-run business offering an eclectic selection of unique treasures, many of which are handcrafted or sourced from local artisans.  Committed to delivering a warm and welcoming shopping experience, it goes the extra mile with exceptional customer service and complimentary gift wrapping, per its website. "So helpful, nice gifts," said a Readers' Choice voter. The…
Best Florist In The Hudson Valley In 2024: Mahopac Flower Shop Best Florist In The Hudson Valley In 2024: Mahopac Flower Shop
Best Florist In The Hudson Valley In 2024: Mahopac Flower Shop We are thrilled to announce that Mahopac Flower Shop has been named Best Florist in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! Mahopac Flower Shop prides itself on offering fresh, high-quality flowers that make a lasting impression, according to its website. The shop ensures every arrangement is crafted with care and creativity while providing warm customer service, per its website. The 2024 Daily Voice Readers' Choice contest to name the Best of the Best in the Hudson Valley began with reader nominations in October and ended with a voting period for finalist…
Best Hair Salon In The Hudson Valley In 2024: Revival on Main Best Hair Salon In The Hudson Valley In 2024: Revival on Main
Best Hair Salon In The Hudson Valley In 2024: Revival on Main We are thrilled to announce that Revival on Main has been named Best Hair Salon in the Hudson Valley in the 2024 Daily Voice Readers' Choice Awards! According to its website, Revival on Main has over 100 years of combined experience among its artists and a keen eye for perfection. What sets Revival on Main apart, per its website, is that all its stylists are independent professionals collaborating under one roof, creating a dynamic environment where each brings their own flair while working harmoniously together. "The best salon, the best hairdresser!" said a Readers' Choice voter a…
Allegiant Apologizes After Passengers Spend 6 Hours Stuck On NY Tarmac: 'We Are Very Sorry' Allegiant Apologizes After Passengers Spend 6 Hours Stuck On NY Tarmac: 'We Are Very Sorry'
Allegiant Apologizes After Passengers Spend 6 Hours Stuck On NY Tarmac: 'We Are Very Sorry' Some Allegiant Air passengers are demanding answers after they spent over six hours stuck on a New York tarmac. The agonizing ordeal unfolded at Albany International Airport on Monday, Feb. 17, aboard the discount airliner’s Flight 848, which had been bound for Punta Gorda, Florida. Originally scheduled for takeoff at 3:30 p.m., the flight instead remained grounded for over six hours before passengers were finally told to deplane at around 10:15 p.m., the airline confirmed. During the long wait, passengers were initially denied food and water until one passenger informed the flight attend…
Gerber Recalls, Discontinues Teething Sticks Sold In NY After Child Sent To ER Gerber Recalls, Discontinues Teething Sticks Sold In NY After Child Sent To ER
Gerber Recalls, Discontinues Teething Sticks Sold In NY After Child Sent To ER Gerber is recalling and discontinuing all batches of its teething stick due to a potential choking hazard for babies and young children, authorities said. Gerber and the Food and Drug Administration announced the recall for Soothe N Chew Teething Sticks in news releases on Friday, Jan. 31. The recall follows consumer complaints, including one involving a child brought to an emergency room. The affected products were distributed nationwide and in stores across several states, including Connecticut, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, and Virginia. The …
'Absolutely Disgusting': Aldi Employees' Refusal To Accept $2 Bills Irks Hudson Valley Customer 'Absolutely Disgusting': Aldi Employees' Refusal To Accept $2 Bills Irks Hudson Valley Customer
'Absolutely Disgusting': Aldi Employees' Refusal To Accept $2 Bills Irks Hudson Valley Customer A routine grocery trip turned into a viral controversy. A New York man claims that cashiers at an Aldi store refused to accept his $2 bills, believing them to be counterfeit. Sullivan County resident Richard Scott Steger, of Wurtsboro, recounted his frustrating experience at the Monticello Aldi store in a post on the "Uncensored Sullivan County New York News and Politics" Facebook group Monday, Jan. 27. According to Steger, a cashier outright rejected his legal tender and another employee doubled down, refusing to even check the bills with a counterfeit detection pen. “So g…
Canadian Airline Expands To LGA, Offering Daily Flights To Toronto Without Middle Seats Canadian Airline Expands To LGA, Offering Daily Flights To Toronto Without Middle Seats
Canadian Airline Expands To LGA, Offering Daily Flights To Toronto Without Middle Seats A Canadian airline will soon fly from LaGuardia Airport for the first time. Porter Airlines is expanding its presence in New York City with the launch of year-round service between LGA and Toronto Pearson International Airport (YYZ), the company said in a news release on Monday, Jan. 27. Porter will fly roundtrip up to three times daily starting on Thursday, May 1. The flights will be on 132-seat Embraer E195-E2 planes, featuring no middle seats, free high-speed WiFi, and complimentary beer and wine. "We have built a strong passenger base over more than 15 years for those travelling b…
Revealing Clothes, Offensive Tattoos May Now Get You Kicked Off This Airline's Flights Revealing Clothes, Offensive Tattoos May Now Get You Kicked Off This Airline's Flights
Revealing Clothes, Offensive Tattoos May Now Get You Kicked Off This Airline's Flights Travelers on Spirit Airlines may not be allowed on flights with offensive clothing or tattoos, according to a new policy. Spirit made the change in its Contract of Carriage, which was updated on Wednesday, Jan. 22. The new rules allow the airline to deny boarding or remove passengers whose attire or body art is deemed "lewd, obscene, or offensive in nature." The changes, outlined in section 4.3 of the contract, could prevent a flyer from boarding or forcing that person to leave a plane for not following the policy. Passengers removed for violating these rules will not be elig…
Store Closings Surge To Highest Level Since Pandemic: Why 2025 Could Be Worse Store Closings Surge To Highest Level Since Pandemic: Why 2025 Could Be Worse
Store Closings Surge To Highest Level Since Pandemic: Why 2025 Could Be Worse Retail store closures surged in 2024, reaching their highest levels since the start of the pandemic, a new study said. A total of 7,325 U.S. stores closed in 2024, driven by inflation and an increasing shift toward online shopping, according to retail data firm Coresight Research. The closings marked the steepest decline in brick-and-mortar retail since nearly 10,000 stores closed in 2020. While 5,970 stores opened—the highest yearly number since 2012—closures outpaced openings by a net loss of 1,355 stores.  "Retailers that were unable to adapt supply chains and implement t…
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers Starbucks is ending its open-door policy, prioritizing access for paying customers and employees. The coffeehouse chain will no longer allow just anyone to hang out in its cafes or use its bathrooms. Starbucks has created a new Coffeehouse Code of Conduct, requiring people to buy something to use the cafe, patio, or restrooms. Starbucks said it hopes the change will improve the overall coffeehouse experience. "We want everyone to feel welcome and comfortable in our stores," company spokesperson Sam Jefferies said in a statement to Daily Voice. "Implementing a Coffeehouse Code of Conduct i…
AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years
AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years Nearly half of companies worldwide are planning to cut jobs within the next few years as artificial intelligence (AI) reshapes industries and automates millions of positions, according to a new global report. The World Economic Forum’s "Future of Jobs Report 2025" outlines the seismic shifts AI will bring to the global workforce, revealing both challenges and opportunities: Job Displacement: The report says 41 percent of companies intent to downsize their workforce globally between 2025 and 2030, particularly in industries reliant on routine and manual tasks such as manufacturing, customer …
H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC
H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC H&R Block will pay $7 million in federal fines for deceptive practices and must implement sweeping changes to its filing services in time for the 2025 tax season, officials said. H&R Block reached the settlement with the Federal Trade Commission, the agency announced in a news release on Wednesday, Jan. 8. The order requires the company to revamp its services and pay $7 million to compensate its customers. The settlement stemmed from a February 2024 complaint accusing H&R Block of forcing users to contact customer service to downgrade products. The tax filer was also a…