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Tuesday, dec 3
Tag:
Customer Service
News
Fed Up With NJ Transit? New Customer Advocate Is Here To Help
The next time your NJ Transit bus drives right past you or your train loses service, you'll have a customer advocate to hear your woes. The NJ Transit Board of Directors on Thursday, Oct. 10 named its customer advocate. Meet Franck Beamin. Born and raised in France, Beamin pursued higher education in law, earning a license degree in Public Law before continuing his studies at the Institute of Political Science in Rennes. There, he focused on Urban Networks in Developing Countries and Planning Policies, graduating with two master’s degrees. Following his higher education, Beaumin…
News
Popular Jersey Shore Italian Restaurant Powers Through Another Blackout: 'One For The Books'
On June 22, when an area of Highlands lost power amid a brutal heatwave and severe storms, Porcini's closed its doors. So when the restaurant lost power on Saturday, July 6, Porcini's decided: Not this time. Losing two Saturdays in four weeks would've been "detrimental" for the small, family-owned business, the restaurant wrote on Facebook. "Tonight was one for the books," the post said. "This is the second Saturday in a month that all of the town was in complete black out. "Our staff pulled together to salvage the night. HUGE thank you to our customers who decided to stick it out with us…
News
Celebs Keep Coming Into This New Jersey Coffee Shop
It feels like Summer. Rachel Bilson, known for her role as Summer on "The O.C.," is the latest Hollywood star to have stopped by one Cape May coffee shop that's regularly frequented by celebrities. Coffee Tyme owner Jesse Lambert recognized Bilson right away when she saw her walking by the Washington Street store on Saturday, June 22. "I knew she had come to our shop before, I've heard employees talking about her being there," said Lambert, 34. "I just said, 'Hey Rachel.' And she turned around. That's when I got a little tongue tied and told her, 'That's my cup.'" Ultimately, Lambert…
Lifestyle
Family Affair: Father, Son Serve Together At This New Jersey Fire Department
Helping others runs in the Rice family’s blood. Matthew Rice, 23, grew up surrounded by it. His grandmother was an ICU nurse, his grandfather a police officer, and his dad, Dave, 47, is an EMT and firefighter. Matthew himself just graduated with his master’s degree in fire science: Explosion & investigation. One of the best ways for father and son, Dave and Matthew, to spend time together is volunteering with Toms River Fire Co. No. 2 in the Toms River Fire Department. “It can be a challenge at times volunteering together,” Dave laughed, “but it’s a lot of fun, a lot of ca…
News
Downed Lines Disrupt Amtrak, NJ Transit Service Between NJ, Penn Station
It's certainly not convenient. Amtrak and NJ Transit customers were livid over service disruptions between Penn Station and Newark due to downed power lines blocking the tracks on Wednesday evening, May 22. In a statement posted to X, Amtrak said service was stopped at 5:36 p.m. with no estimation of restoration. As of 10 p.m., widespread delays were being reported by Amtrak. Service along NJ Transit's Northeast Corridor was also suspended between Penn Station and Metropark in Edison, and along the North Jersey Coast Line between Penn Station, and Long Branch. The Raritan Valley Line was s…
News
One-Way NJ Transit Tickets Will Soon Expire After 30 Days
NJ Transit is rolling out a new policy for its one-way tickets. Beginning Monday, July 1, all one-way tickets will expire after 30 days, NJ Transit announced. All tickets purchased prior to July 1, will expire on July 31, regardless of their original date of purchase. There will be no changes to the existing refund policy, NJ Transit said. The 20-trip FLEXPASS pilot fare will be discontinued on July 1, NJ Transit said. The last date to purchase a FLEXPASS is Sunday, June 30, NJ Transit said. "We understand this change may require adjustments, and we are here to assist you," NJ Transit sai…
News
NJ Restaurateur Thrilled To Be Rid Of 'Culinary Gangster' After Gordon Ramsay Revamp
It has been five months since Gordon Ramsay gave Bask46 an overhaul, and owner Steve Baskinger seems to be pleased with how things are running at his Woodland Park restaurant. "Kitchen Nightmares" aired on Monday, Oct. 2, highlighting the turmoil going on at the restaurant. Chief among the problems were the ongoing conflicts between Baskinger and executive chef Bobby Fortunato, the self proclaimed "Culinary Gangster." Ramsay took an immediate dislike to the Culinary Gangster, and forced him to straighten up. After a successful relaunch, the end of the episode revealed Fortunato quit the ne…
News
2,500 Southwest Flight Cancellations Leave Stranded Passengers Seething In Post-Christmas Mess
More than 2,500 Southwest Airlines flights were cancelled and 8,3072 delayed as of Wednesday, Dec. 28 leaving even more passengers across the US stranded and seething. Processes and computer systems that haven't changed since the 1990s are to blame, Captain Casey Murray, the president of the Southwest Airlines Pilots Association, tells CNN. “It’s phones, it’s computers, it’s processing power, it’s the programs used to connect us to airplanes," he said, "that’s where the problem lies, and it’s systemic throughout the whole airline." The federal government said it plans on investigating. Cu…
News
Lakewood Water Repairs May Cause Discoloration
New Jersey American Water crews have been performing water system improvements on Madison Avenue in Lakewood. The project is et to be completed on Friday, Dec. 2. When water service is restored, customers may experience discolored water, the authority said. If the water is discolored, run the cold water taps only, at the lowest level of the house for about three to five minutes until the water runs clear. You will not receive any further notification unless additional action is required or conditions change. For more information or to see a map of the affected area please go to http…
Business
Rising Costs Force Closure Of Popular Mexican Eatery In Atlantic City, Hundreds Express Sadness
Labor, food and rising fuel costs have forced the closure of a popular Mexican restaurant in Atlantic City. Los Amigos announced plans to close its doors in this Facebook post last week. The restaurant had been in business for 46 years. Los Amigos, located at 1926 Atlantic Ave., originally opened in West Berlin in 1976, before moving to Atlantic City two years later. “We are sorry to say Los Amigos will be closing its doors until further notice due to the poor labor market, exorbitant food costs, and fuel and energy costs,” the Facebook post said. “We would like to thank all our custome…
News
Hard Rock Hotel Gives Bonuses Worth $1M To 2,200 Atlantic City Casino Workers
More than 2,100 casino workers at Atlantic City's Hard Rock Hotel got some good pandemic news on Tuesday. Grateful for its workers' efforts despite new challenges from COVID-19, the company announced that its front-line team members will receive individual cash bonuses ranging from $250 to $1,000. Jim Allen, Hard Rock International's chairman and CEO, said Tuesday that the company is giving out bonuses to thank workers for providing good customer service. But they also are an acknowledgment of the extra challenge posed by the pandemic. “The dedication of our team members ha…
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