Overcast 53°
Tag:

Customer Service

News
Fed Up With NJ Transit? New Customer Advocate Is Here To Help Fed Up With NJ Transit? New Customer Advocate Is Here To Help
Fed Up With NJ Transit? New Customer Advocate Is Here To Help The next time your NJ Transit bus drives right past you or your train loses service, you'll have a customer advocate to hear your woes. The NJ Transit Board of Directors on Thursday, Oct. 10 named its customer advocate. Meet Franck Beamin. Born and raised in France, Beamin pursued higher education in law, earning a license degree in Public Law before continuing his studies at the Institute of Political Science in Rennes. There, he focused on Urban Networks in Developing Countries and Planning Policies, graduating with two master’s degrees. Following his higher education, Beaumin…

SHARE

by Cecilia Levine
News
Popular Jersey Shore Italian Restaurant Powers Through Another Blackout: 'One For The Books' Popular Jersey Shore Italian Restaurant Powers Through Another Blackout: 'One For The Books'
Popular Jersey Shore Italian Restaurant Powers Through Another Blackout: 'One For The Books' On June 22, when an area of Highlands lost power amid a brutal heatwave and severe storms, Porcini's closed its doors. So when the restaurant lost power on Saturday, July 6, Porcini's decided: Not this time. Losing two Saturdays in four weeks would've been "detrimental" for the small, family-owned business, the restaurant wrote on Facebook. "Tonight was one for the books," the post said. "This is the second Saturday in a month that all of the town was in complete black out. "Our staff pulled together to salvage the night. HUGE thank you to our customers who decided to stick it out with us…

SHARE

by Cecilia Levine
News
Celebs Keep Coming Into This New Jersey Coffee Shop Celebs Keep Coming Into This New Jersey Coffee Shop
Celebs Keep Coming Into This New Jersey Coffee Shop It feels like Summer. Rachel Bilson, known for her role as Summer on "The O.C.," is the latest Hollywood star to have stopped by one Cape May coffee shop that's regularly frequented by celebrities. Coffee Tyme owner Jesse Lambert recognized Bilson right away when she saw her walking by the Washington Street store on Saturday, June 22. "I knew she had come to our shop before, I've heard employees talking about her being there," said Lambert, 34. "I just said, 'Hey Rachel.' And she turned around. That's when I got a little tongue tied and told her, 'That's my cup.'" Ultimately, Lambert…

SHARE

by Cecilia Levine
Lifestyle
Family Affair: Father, Son Serve Together At This New Jersey Fire Department Family Affair: Father, Son Serve Together At This New Jersey Fire Department
Family Affair: Father, Son Serve Together At This New Jersey Fire Department Helping others runs in the Rice family’s blood.  Matthew Rice, 23, grew up surrounded by it.  His grandmother was an ICU nurse, his grandfather a police officer, and his dad, Dave, 47, is an EMT and firefighter. Matthew himself just graduated with his master’s degree in fire science: Explosion & investigation. One of the best ways for father and son, Dave and Matthew, to spend time together is volunteering with Toms River Fire Co. No. 2 in the Toms River Fire Department. “It can be a challenge at times volunteering together,” Dave laughed, “but it’s a lot of fun, a lot of ca…

SHARE

by Cecilia Levine
News
Downed Lines Disrupt Amtrak, NJ Transit Service Between NJ, Penn Station Downed Lines Disrupt Amtrak, NJ Transit Service Between NJ, Penn Station
Downed Lines Disrupt Amtrak, NJ Transit Service Between NJ, Penn Station It's certainly not convenient. Amtrak and NJ Transit customers were livid over service disruptions between Penn Station and Newark due to downed power lines blocking the tracks on Wednesday evening, May 22. In a statement posted to X, Amtrak said service was stopped at 5:36 p.m. with no estimation of restoration. As of 10 p.m., widespread delays were being reported by Amtrak. Service along NJ Transit's Northeast Corridor was also suspended between Penn Station and Metropark in Edison, and along the North Jersey Coast Line between Penn Station, and Long Branch. The Raritan Valley Line was s…

SHARE

by Cecilia Levine