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Customer Experience

Business
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers Starbucks is ending its open-door policy, prioritizing access for paying customers and employees. The coffeehouse chain will no longer allow just anyone to hang out in its cafes or use its bathrooms. Starbucks has created a new Coffeehouse Code of Conduct, requiring people to buy something to use the cafe, patio, or restrooms. Starbucks said it hopes the change will improve the overall coffeehouse experience. "We want everyone to feel welcome and comfortable in our stores," company spokesperson Sam Jefferies said in a statement to Daily Voice. "Implementing a Coffeehouse Code of Conduct i…

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by Chris Spiker
Business
Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator
Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator JCPenney is merging with a company that owns several other retailers that have also struggled as malls have declined in popularity across the U.S. The 123-year-old department store chain and SPARC Group have combined to form Catalyst Brands, the new company said in a news release on Wednesday, Jan. 8. SPARC Group is the operator of stores including Aéropostale, Brooks Brothers, Eddie Bauer, Forever 21, Lucky Brand, and Nautica. Former JCPenney CEO Marc Rosen will become the CEO of Catalyst Brands, which boasts more than $9 billion of revenue and about 60,000 employees at …

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by Chris Spiker
Business
Supermarket Game Changer? ShopRite Unveils Smart Carts At New Northern Westchester Location Supermarket Game Changer? ShopRite Unveils Smart Carts At New Northern Westchester Location
Supermarket Game Changer? ShopRite Unveils Smart Carts At New Northern Westchester Location Imagine strolling through your local supermarket, scanning items, calculating your total, and then, skipping the checkout line? Thanks to an AI-powered "smart cart," that's now possible. This futuristic shopping experience is now a reality in select ShopRite locations in the East Coast as the supermarket chain introduces technology designed by Instacart to save shoppers time and make grocery runs smoother than ever. The so-called "Caper Carts" are designed to make grocery shopping faster, smarter, and more interactive. To date, about a dozen ShopRite stores have added the carts as another…

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by Joe Lombardi
Business
Stop & Shop To Close Underperforming Stores In Northeast Stop & Shop To Close Underperforming Stores In Northeast
Stop & Shop To Close Underperforming Stores In Northeast The future is grim for Stop & Shop's underperforming stores in the Northeast. The grocery giant — which operates 400 stores across Rhode Island, New Jersey, New York, and Massachusetts (where the company is headquartered) — announced plans to close a number of its underperformers in the interest of company longevity, officials confirmed with Daily Voice. Nearly half of the company's stores have been remodeled, and a Stop & Shop spokesperson said those stores continue to perform well. "We're committed to continuing to invest in our stores - as well in our prices - to deliver a great…

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by Cecilia Levine
Business
Suez To Invest $440 Million In Water Quality, Service Improvements Suez To Invest $440 Million In Water Quality, Service Improvements
Suez To Invest $440 Million In Water Quality, Service Improvements Water and waste management provider SUEZ is investing a total of $440 million over the next five years to provide an enhanced customer experience and make improvements to service and water quality. SUEZ serves almost 500,000 people throughout Rockland, Westchester, Orange, Putnam and Tioga Counties. The plan was initially filed with the New York State Public Service Commission Monday, March 4. It would allow SUEZ to continue investing on customers’ behalf. “Customers no longer compare their experience with their water utilities with just their gas, electric or phone companies,” said David …

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by Valerie Musson
Business
McDonald’s, Franchisees To Invest $320M To Modernize New York Restaurants McDonald’s, Franchisees To Invest $320M To Modernize New York Restaurants
McDonald’s, Franchisees To Invest $320M To Modernize New York Restaurants McDonald’s USA announced that the company and its franchisees are investing about $320 million in New York this year and next to reconstruct and modernize 360 area McDonald’s restaurants. The upgrades are aimed at offering new self-service technology and a more engaging customer experience, officials said. Nationwide, McDonald’s and franchisees are investing nearly $6 billion to modernize most U.S. restaurants by 2020. Some area residents have already offered mixed reviews to similar remodeling projects that included modern ordering kiosks as reported here by Daily Voice.  The transformed…

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by Jon Craig