64°
To the editor:
Over a year ago we embarked upon a multifaceted effort to revitalize and improve the operations and customer service of the Building Department. This effort was based on making significant changes with respect to people and organizational structure, process and technology.
We successfully implemented a new technology platform last year called Spatial Data Logic, and now I am delighted to tell you that we have rolled out a new capability for our residents to use called the Citizen Permit and Inspection Portal.
The Portal allows residents, from their homes or offices or anywhere, to schedule an inspection, look up property information, view the status of a permit and more. Residents will need to register and create a user profile to be able to be a part of this new technology.
I would encourage you to try it out and provide us with your feedback. If you have dealt with the Building Department in the last several months, I hope you have noted improvement. The new technology, coupled with staffing reassignments has resulted in a significant streamlining of overall operations and more effective delivery of services.
Based on resident and contractor input, we are now open for business earlier -- 8 a.m. We have also implemented a one-page permit application counter form, thereby streamlining this process and making it more customer-friendly.
The new Building Department director, Thomas Yotka, also has held open forums with the public and will continue to do so. This is not in any way to suggest that we do not have more improvements to make -- and for this, as you know, we rely on your input. In the future, the new Citizens Portal will be expanded to other services.
More to come on this!
Village Manager Roberta Sonenfeld
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