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Customer Experience

McDonald's Overhauls Value Menu With Major Deals: See What's New McDonald's Overhauls Value Menu With Major Deals: See What's New
McDonald's Overhauls Value Menu With Major Deals: See What's New McDonald's is launching several new value options as it tries to win back customers who are tightening their budgets amid rising costs. The fast-food chain will officially expand its McValue Menu on Tuesday, April 21. The update includes a new Under $3 Menu with at least 10 items available throughout the day. Breakfast choices will include items like a Sausage McMuffin, Sausage Biscuit, Sausage Burrito, hash browns, and a medium McCafe Premium Roast Coffee. The lunch and dinner menu will feature options such as a McChicken, a McDouble, 4-piece Chicken McNuggets, small fries, …
Starbucks Rewrites Barista Script To Stem Sales Slide; ‘Make Eye Contact’ Starbucks Rewrites Barista Script To Stem Sales Slide; ‘Make Eye Contact’
Starbucks Rewrites Barista Script To Stem Sales Slide; ‘Make Eye Contact’ Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters of same‑store sales declines, according to a report in The Wall Street Journal. The effort is unfolding under Chief Executive Brian Niccol, who took over in August 2024 after leading Taco Bell and Chipotle. Niccol is moving to choreograph how baristas greet customers, speak and hand off drinks, down to tone and word choice. CEO Brian Niccol Wikipedia/Phi Delta Theta New training …
Cracker Barrel Responds To 'Woke' Rebrand Criticism: 'We Could've Done A Better Job' Cracker Barrel Responds To 'Woke' Rebrand Criticism: 'We Could've Done A Better Job'
Cracker Barrel Responds To 'Woke' Rebrand Criticism: 'We Could've Done A Better Job' Cracker Barrel is pushing back after a wave of rabid criticism from conservatives over its new logo and modernization plans. The Tennessee-based restaurant chain posted a message titled "Our Promise To You" on its website on Monday, Aug. 25. The note comes after prominent right-wing figures, including Donald Trump Jr. and Florida Rep. Byron Donalds, blasted Cracker Barrel's new branding as "woke." Cracker Barrel thanked fans for their passion, pledging that the company's values haven't changed since its first store opened in 1969. "If the last few days have shown us anything, it's how deep…
Target Picks New CEO In Bid To Win Back Shoppers Amid Plunging Sales, Boycotts Target Picks New CEO In Bid To Win Back Shoppers Amid Plunging Sales, Boycotts
Target Picks New CEO In Bid To Win Back Shoppers Amid Plunging Sales, Boycotts Target has picked a longtime executive to take over as CEO amid plummeting sales and a slumping stock throughout 2025. Chief operating officer Michael Fiddelke will become Target's next CEO, the retail giant announced on Wednesday, Aug 20. Fiddelke, who has spent two decades at Target, will succeed current chief executive Brian Cornell on Sunday, Feb. 1, 2026. Cornell, 66, will become the executive chair of Target's board and help Fiddelke, 49, in the transition. "There is no one better suited to move Target forward than Michael Fiddelke," Cornell said in a statement. "He brings …
Starbucks Adding New Menu Items As Chain's Sales Slump: Here's What's Coming Starbucks Adding New Menu Items As Chain's Sales Slump: Here's What's Coming
Starbucks Adding New Menu Items As Chain's Sales Slump: Here's What's Coming The head of Starbucks is downplaying the coffeehouse chain's latest sales slump as the company tries to get more customers back into its stores. Starbucks saw a 2% drop in US and global sales during its third quarter of fiscal year 2025, the company said in its earnings report on Tuesday, July 29. This is the chain's sixth consecutive quarter of shrinking comparable sales, CNBC reported. CEO Brian Niccol said the company's turnaround is "ahead of schedule." "While our financial results don't yet reflect all the progress we've made, the signs are clear — we're gaining momentum," s…
Here's Where Reagan National Ranks Among America's Top 10 Airports Here's Where Reagan National Ranks Among America's Top 10 Airports
Here's Where Reagan National Ranks Among America's Top 10 Airports The airport is usually the part of your trip you try to survive, not savor. It can be a soul-sucking pit stop full of delays, overpriced pretzels, and fluorescent lighting that makes everyone look like they slept in baggage claim. But not all airports are created equal. In fact, some, according to Americans surveyed, are actually enjoyable. A new Washington Post ranking has revealed the top 50 in the US, based on a combination of traveler feedback, Yelp reviews, and data from more than 450 U.S. airports.  Here’s a look at the Top 10: Portland International Airport (PDX): A leafy, l…
Dick's Sporting Goods Buying Foot Locker In $2.5B Deal: Here's Why Dick's Sporting Goods Buying Foot Locker In $2.5B Deal: Here's Why
Dick's Sporting Goods Buying Foot Locker In $2.5B Deal: Here's Why Dick's Sporting Goods is buying Foot Locker in a $2.5 billion deal, as the major sports brands try to cash in on Nike partnerships and sneaker culture. Dick's and Foot Locker announced the acquisition in a joint news release on Thursday, May 15. The deal will allow the Western Pennsylvania-based Dick's to have its first international presence, since the athletics apparel chain only has stores in the US. Foot Locker runs 2,400 stores in 20 countries, including brands like Champs Sports and atmos. "We believe there is meaningful opportunity for growth ahead," said Dick's executive chair…
Home Depot Adds DoorDash, Uber Eats For On-Demand Deliveries Home Depot Adds DoorDash, Uber Eats For On-Demand Deliveries
Home Depot Adds DoorDash, Uber Eats For On-Demand Deliveries Forget about only getting dinner delivered, you can now use Uber Eats and DoorDash to order tools, hardware, and other things you need to complete home projects. The Home Depot has expanded its delivery options by teaming up with DoorDash and Uber Eats, the home improvement chain said in a news release on Wednesday, Jan. 22. The on-demand delivery apps will be able to bring customers some supplies and materials in as little as an hour. The apps join other options for the store like Instacart, same-day deliveries through the Home Depot website, and free next-day delivery. "We've n…
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers Starbucks is ending its open-door policy, prioritizing access for paying customers and employees. The coffeehouse chain will no longer allow just anyone to hang out in its cafes or use its bathrooms. Starbucks has created a new Coffeehouse Code of Conduct, requiring people to buy something to use the cafe, patio, or restrooms. Starbucks said it hopes the change will improve the overall coffeehouse experience. "We want everyone to feel welcome and comfortable in our stores," company spokesperson Sam Jefferies said in a statement to Daily Voice. "Implementing a Coffeehouse Code of Conduct i…
Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator
Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator JCPenney is merging with a company that owns several other retailers that have also struggled as malls have declined in popularity across the US. The 123-year-old department store chain and SPARC Group have combined to form Catalyst Brands, the new company said in a news release on Wednesday, Jan. 8. SPARC Group is the operator of stores including Aéropostale, Brooks Brothers, Eddie Bauer, Forever 21, Lucky Brand, and Nautica. Former JCPenney CEO Marc Rosen will become the CEO of Catalyst Brands, which boasts more than $9 billion of revenue and about 60,000 employees at …
Popular Baltimore Mexican Restaurant Nacho Mama's Closing After 30 Years Popular Baltimore Mexican Restaurant Nacho Mama's Closing After 30 Years
Popular Baltimore Mexican Restaurant Nacho Mama's Closing After 30 Years Nacho Mama’s, a Baltimore staple famous for its hubcap margaritas, Natty Bohs, and Maryland-Mex fare, will soon close the doors of its Canton and Towson locations after more than 30 years of serving the community. The McCusker family, a cherished part of the region for decades, announced this week that both restaurants will serve their final meals on Sunday, Jan. 12, 2025. “Although this decision has not been easy for us, our family is grateful to our community that we have been blessed to serve for over three decades,” they wrote in a letter to the community. Jackie McCusker, wife of the …
Supermarket Game Changer? ShopRite Rolling Out Smart Carts At These East Coast Locations Supermarket Game Changer? ShopRite Rolling Out Smart Carts At These East Coast Locations
Supermarket Game Changer? ShopRite Rolling Out Smart Carts At These East Coast Locations Imagine strolling through your local supermarket, scanning items, calculating your total, and then, skipping the checkout line? Thanks to an AI-powered "smart cart," that's now possible. This futuristic shopping experience is now a reality in select ShopRite locations in the East Coast as the supermarket chain introduces technology designed by Instacart to save shoppers time and make grocery runs smoother than ever. The so-called "Caper Carts" are designed to make grocery shopping faster, smarter, and more interactive. To date, about a dozen ShopRite stores have added the carts as another…