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Moderation Mess: Meta Admits Harmless Content Often Gets Taken Down
Meta is admitting that harmless content gets taken down amid criticism for its handling of moderation.
“Too often, harmless content gets taken down, or restricted, and too many people get penalized unfairly,” the company's president of global affairs, Nick Glegg, told reporters on Monday, Dec. 2, according to a report in The Verge.
Meta's platforms include Facebook, Instagram, Threads, and WhatsApp.
Despite advancements in AI moderation, Clegg acknowledged there is still “work to do” in ensuring fair and accurate enforcement, the report said.
Meta has promised to refine its…
