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Customer Service

Tewksbury Eatery Named As Mass's Best Hole-in-the-Wall Breakfast Place By New Report Tewksbury Eatery Named As Mass's Best Hole-in-the-Wall Breakfast Place By New Report
Tewksbury Eatery Named As Mass's Best Hole-in-the-Wall Breakfast Place By New Report A Middlesex County restaurant that serves up some very loaded waffles has been named the best "Hole-in-the-Wall" breakfast place in Massachusetts by a new report.  Vic's Waffle House, located in Tewksbury at 283 Old Main St. (Route 38), was recognized as Massachusett's best hidden gem for breakfast by Cheapism's "Best Hole-in-the-Wall Breakfast Place in Every State."  According to the report, the eatery serves up waffles that are "anything but ordinary." Choices offered on the restaurant's menu include waffles loaded with fresh fruit such as peaches and apples; a bacon-stuffed waffle toppe…
L.L. Bean Adding More Massachusetts Stores; Will One Open Near You? L.L. Bean Adding More Massachusetts Stores; Will One Open Near You?
L.L. Bean Adding More Massachusetts Stores; Will One Open Near You? Outdoor clothing and equipment retailer L.L. Bean announced that it plans to expand its offerings in Massachusetts with two new stores.  The company said in a recent news alert it would open stores at Hanover Crossing in Hanover on Sept. 8 and in Peabody's Northshore Mall on Oct. 6.   “As a 110-year-old company, we have taken great care in ensuring we deliver exemplary customer service to everyone who visits an L.L.Bean store, shops with us online, orders through our famed catalog, or via any other touchpoint," said Greg Elder, L.L.Bean chief retail officer in a news release.…
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess More than 2,500 Southwest Airlines flights were canceled and 8,3072 delayed as of Wednesday, Dec. 28, leaving even more passengers across the US stranded and seething. Processes and computer systems that haven't changed since the 1990s are to blame, Captain Casey Murray, the president of the Southwest Airlines Pilots Association, tells CNN. “It’s phones, it’s computers, it’s processing power, it’s the programs used to connect us to airplanes," he said, "that’s where the problem lies, and it’s systemic throughout the whole airline." The federal government said it plans on investigating. Cu…