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Customer Service

2,500 Southwest Flight Cancellations Leave Stranded Passengers Seething In Post-Christmas Mess 2,500 Southwest Flight Cancellations Leave Stranded Passengers Seething In Post-Christmas Mess
2,500 Southwest Flight Cancellations Leave Stranded Passengers Seething In Post-Christmas Mess More than 2,500 Southwest Airlines flights were cancelled and 8,3072 delayed as of Wednesday, Dec. 28 leaving even more passengers across the US stranded and seething. Processes and computer systems that haven't changed since the 1990s are to blame, Captain Casey Murray, the president of the Southwest Airlines Pilots Association, tells CNN. “It’s phones, it’s computers, it’s processing power, it’s the programs used to connect us to airplanes," he said, "that’s where the problem lies, and it’s systemic throughout the whole airline." The federal government said it plans on investigating. Cu…
Maryland Starbucks Employee Suspended After Labeling Customer's Cup With 'Monkey:' Reports Maryland Starbucks Employee Suspended After Labeling Customer's Cup With 'Monkey:' Reports
Maryland Starbucks Employee Suspended After Labeling Customer's Cup With 'Monkey:' Reports A longtime Starbucks customer in Maryland is up in arms after a now-suspended barista used seemingly racially-charged language to deliver her order, according to multiple reports. Monique Pugh, who has frequented Starbucks for two decades, said that she visited the coffee shop in the Westfield Annapolis Mall, but when she picked up her venti Caramel Frappuccino, it wasn’t her name that was affixed to the label. Instead of “Monique,” the receipt on the side of her cup read “Monkey,” which she believes was racially motivated, to which an employee flippantly responded, calling it a mistake w…
Virginia 7-Eleven Confirmed To Be Pumping Water Instead Of Gas In Customer's Gas Tanks Virginia 7-Eleven Confirmed To Be Pumping Water Instead Of Gas In Customer's Gas Tanks
Virginia 7-Eleven Confirmed To Be Pumping Water Instead Of Gas In Customer's Gas Tanks Several people have now reported water being pumped into their vehicle instead of gas at a 7-Eleven in Virginia, according to WJLA. Customers are reporting vehicle issues after pumping gas at the 7-Eleven in Sterling, claiming that "excessive" amounts of water are being found in their fuel tanks when taken to get inspected. The water in the tanks is reportedly causing several vehicles to suddenly break down, costing the effected customers thousands in estimated repairs, the outlet continues. One customer reports that over 60% of his fuel tank was found to be filled with water after filling …