Light Snow 33°
Tag:

Customer Service

Business
Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands
Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands Stop & Shop has issued new guidance to customers after a massive recall of Boar's Head deli meats has expanded by seven million pounds due to the threat of Listeria contamination. The US Department of Agriculture's Food Safety and Inspection Service (FSIS) said the recall expansion includes 71 products produced between Friday, May 10, and Monday, July 29, 2024, under the Boar’s Head and Old Country brand names. The products, all made at Boar's Head's facility in Jarratt, Virginia, have “sell by” dates ranging from 29 July 2024 to 17 Oct. 24. The products shipped to retailers bear the …

SHARE

by Joe Lombardi
Business
Closing Worcester Deli Blames Labor Shortage, Rising Prices: 'Can No Longer Properly Serve You' Closing Worcester Deli Blames Labor Shortage, Rising Prices: 'Can No Longer Properly Serve You'
Closing Worcester Deli Blames Labor Shortage, Rising Prices: 'Can No Longer Properly Serve You' Owners of a Worcester deli say they are being forced to close because the cost of doing business has become untenable, and it's preventing them from providing the level of service their customers deserve.  Helfand's Deli, at 143 Highland St., will shutter on Saturday, March 16, according to a note the owners posted on the restaurant's Facebook page Friday. The owners thanked their customers for their support for the past 18 months. They blamed the labor shortage and rising cost of supplies for the closure.  Posted by Helfand's Deli on Friday, March 15, 2024 Cust…

SHARE

by Josh Lanier
Business
Eatery Named As Mass's Best Hole-in-the-Wall Breakfast Place By New Report Eatery Named As Mass's Best Hole-in-the-Wall Breakfast Place By New Report
Eatery Named As Mass's Best Hole-in-the-Wall Breakfast Place By New Report A Middlesex County restaurant that serves up some very loaded waffles has been named the best "Hole-in-the-Wall" breakfast place in Massachusetts by a new report.  Vic's Waffle House, located in Tewksbury at 283 Old Main St. (Route 38), was recognized as Massachusett's best hidden gem for breakfast by Cheapism's "Best Hole-in-the-Wall Breakfast Place in Every State."  According to the report, the eatery serves up waffles that are "anything but ordinary." Choices offered on the restaurant's menu include waffles loaded with fresh fruit such as peaches and apples; a bacon-stuffed waffle toppe…

SHARE

by Ben Crnic
Business
L.L. Bean Adding More Massachusetts Stores; Will One Open Near You? L.L. Bean Adding More Massachusetts Stores; Will One Open Near You?
L.L. Bean Adding More Massachusetts Stores; Will One Open Near You? Outdoor clothing and equipment retailer L.L. Bean announced that it plans to expand its offerings in Massachusetts with two new stores.  The company said in a recent news alert it would open stores at Hanover Crossing in Hanover on Sept. 8 and in Peabody's Northshore Mall on Oct. 6.   “As a 110-year-old company, we have taken great care in ensuring we deliver exemplary customer service to everyone who visits an L.L.Bean store, shops with us online, orders through our famed catalog, or via any other touchpoint," said Greg Elder, L.L.Bean chief retail officer in a news release.…

SHARE

by Josh Lanier
News
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess More than 2,500 Southwest Airlines flights were canceled and 8,3072 delayed as of Wednesday, Dec. 28, leaving even more passengers across the US stranded and seething. Processes and computer systems that haven't changed since the 1990s are to blame, Captain Casey Murray, the president of the Southwest Airlines Pilots Association, tells CNN. “It’s phones, it’s computers, it’s processing power, it’s the programs used to connect us to airplanes," he said, "that’s where the problem lies, and it’s systemic throughout the whole airline." The federal government said it plans on investigating. Cu…

SHARE

by Annie DeVoe and Cecilia Levine
Business
Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales
Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales Bed Bath & Beyond is being accused of cutting air conditioning in its stores in an attempt to lower company expenses, according to a new report from CNN. The news outlet said in a report on Tuesday, June 28, that Bank of America conducted store visits and found that the stores are cutting the AC to try to recover for lower sales. Representatives for Bed Bath & Beyond told CNN that "... no Bed Bath & Beyond stores were directed to adjust their air conditioning and there have been no corporate policy changes in regard to utilities usage." CNN reported that the analysts from Bank …

SHARE

by Nicole Valinote
News
Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather
Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather Southwest Airlines has canceled more than 1,800 of its flights this weekend, citing bad weather and air traffic control issues. According to a report from CNBC, the airline canceled 1,000-plus flights on Sunday, Oct. 10, after canceling 808 on Saturday, Oct. 9. "ATC issues and disruptive weather have resulted in a high volume of cancellations throughout the weekend while we work to recover our operation," the airline tweeted on Saturday. "We appreciate your patience as we accommodate affected Customers, and Customer Service wait times are longer than usual." ATC issues and disruptive w…

SHARE

by Nicole Valinote