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Customer Experience

The Ground Round Returning To MA With 'Nostalgic Charm' At Family-Favorite Restaurant The Ground Round Returning To MA With 'Nostalgic Charm' At Family-Favorite Restaurant
The Ground Round Returning To MA With 'Nostalgic Charm' At Family-Favorite Restaurant A beloved name in casual dining is returning to Massachusetts, many years after it was a staple of comfort food and family-friendly gatherings. The Ground Round is planning to open its first New England location in several years in Shrewsbury. It will be located at 271 Grafton Street, the former site of a Chinese-Japanese restaurant named Bauhinia. Owners Joe and Nachi Shea said they're thrilled to bring The Ground Round back to the Bay State. "Whether you're revisiting old favorites or discovering us for the first time, we're excited to welcome you with our signature d…
Home Depot Adds DoorDash, Uber Eats For On-Demand Deliveries Home Depot Adds DoorDash, Uber Eats For On-Demand Deliveries
Home Depot Adds DoorDash, Uber Eats For On-Demand Deliveries Forget about only getting dinner delivered, you can now use Uber Eats and DoorDash to order tools, hardware, and other things you need to complete home projects. The Home Depot has expanded its delivery options by teaming up with DoorDash and Uber Eats, the home improvement chain said in a news release on Wednesday, Jan. 22. The on-demand delivery apps will be able to bring customers some supplies and materials in as little as an hour. The apps join other options for the store like Instacart, same-day deliveries through the Home Depot website, and free next-day delivery. "We've n…
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers
No Coffee, No Bathroom: Starbucks Ends Open-Door Policy For Non-Customers Starbucks is ending its open-door policy, prioritizing access for paying customers and employees. The coffeehouse chain will no longer allow just anyone to hang out in its cafes or use its bathrooms. Starbucks has created a new Coffeehouse Code of Conduct, requiring people to buy something to use the cafe, patio, or restrooms. Starbucks said it hopes the change will improve the overall coffeehouse experience. "We want everyone to feel welcome and comfortable in our stores," company spokesperson Sam Jefferies said in a statement to Daily Voice. "Implementing a Coffeehouse Code of Conduct i…
Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator
Mall Brand Merger: JCPenney Unites With Forever 21, Aeropostale, Brooks Brothers Operator JCPenney is merging with a company that owns several other retailers that have also struggled as malls have declined in popularity across the U.S. The 123-year-old department store chain and SPARC Group have combined to form Catalyst Brands, the new company said in a news release on Wednesday, Jan. 8. SPARC Group is the operator of stores including Aéropostale, Brooks Brothers, Eddie Bauer, Forever 21, Lucky Brand, and Nautica. Former JCPenney CEO Marc Rosen will become the CEO of Catalyst Brands, which boasts more than $9 billion of revenue and about 60,000 employees at …
Supermarket Game Changer? Grocery Store Chain Rolling Out Smart Carts Along East Coast Supermarket Game Changer? Grocery Store Chain Rolling Out Smart Carts Along East Coast
Supermarket Game Changer? Grocery Store Chain Rolling Out Smart Carts Along East Coast Imagine strolling through your local supermarket, scanning items, calculating your total, and then, skipping the checkout line? Thanks to an AI-powered "smart cart," that's now possible. This futuristic shopping experience is now a reality in select ShopRite locations in the East Coast as the supermarket chain introduces technology designed by Instacart to save shoppers time and make grocery runs smoother than ever. The so-called "Caper Carts" are designed to make grocery shopping faster, smarter, and more interactive. To date, about a dozen ShopRite stores have added the carts as another…
Stop & Shop To Close Underperforming Stores In Northeast Stop & Shop To Close Underperforming Stores In Northeast
Stop & Shop To Close Underperforming Stores In Northeast The future is grim for Stop & Shop's underperforming stores in the Northeast. The grocery giant — which operates 400 stores across Rhode Island, New Jersey, New York, and Massachusetts (where the company is headquartered) — announced plans to close a number of its underperformers in the interest of company longevity, officials confirmed with Daily Voice. Nearly half of the company's stores have been remodeled, and a Stop & Shop spokesperson said those stores continue to perform well. "We're committed to continuing to invest in our stores - as well in our prices - to deliver a great…