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Connecticut Office Of Consumer Counsel

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CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures
CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures Connecticut consumer protection authorities have reached an agreement with Frontier Communications to reimburse customers $860,000 for repeated failures to meet state customer service standards, officials said. The settlement between the Connecticut Office of Consumer Counsel and the Texas-based telecommunications firm follows the company’s failure to address out-of-service repairs promptly and to meet scheduled maintenance appointments from January 2015 to December 2023, according to a release. The money will be issued to customers as bill credits. However, it remains unclear how much each…

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by Josh Lanier