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Customer Service

AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years
AI Workforce Shake-Up: Nearly Half Of Companies Plan Job Cuts Within Years Nearly half of companies worldwide are planning to cut jobs within the next few years as artificial intelligence (AI) reshapes industries and automates millions of positions, according to a new global report. The World Economic Forum’s "Future of Jobs Report 2025" outlines the seismic shifts AI will bring to the global workforce, revealing both challenges and opportunities: Job Displacement: The report says 41 percent of companies intent to downsize their workforce globally between 2025 and 2030, particularly in industries reliant on routine and manual tasks such as manufacturing, customer …
H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC
H&R Block Fined $7M For Deceptive 'Free' Filing Ads, Must Reform Tax Services: FTC H&R Block will pay $7 million in federal fines for deceptive practices and must implement sweeping changes to its filing services in time for the 2025 tax season, officials said. H&R Block reached the settlement with the Federal Trade Commission, the agency announced in a news release on Wednesday, Jan. 8. The order requires the company to revamp its services and pay $7 million to compensate its customers. The settlement stemmed from a February 2024 complaint accusing H&R Block of forcing users to contact customer service to downgrade products. The tax filer was also a…
Shake Shack Offers Free Burgers With Purchase During Holiday Promotion Shake Shack Offers Free Burgers With Purchase During Holiday Promotion
Shake Shack Offers Free Burgers With Purchase During Holiday Promotion Shake Shack is launching a limited-time promotion offering free burgers with a qualifying purchase during the holiday season.  The “Holiday Burger Blitz” will run from Monday, Dec. 16, to Tuesday, Dec. 24, providing customers with a free burger each day when they spend a minimum of $10 and use the code BURGERBLITZ at checkout. The promotion features a different burger each day, including popular items like the ShackBurger, SmokeShack, and Avocado Bacon Burger. The schedule for the free offerings is as follows: Monday, Dec. 16: ShackBurger Tuesday, Dec. 17: SmokeShack Wednesday, Dec. …
CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures
CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures Connecticut consumer protection authorities have reached an agreement with Frontier Communications to reimburse customers $860,000 for repeated failures to meet state customer service standards, officials said. The settlement between the Connecticut Office of Consumer Counsel and the Texas-based telecommunications firm follows the company’s failure to address out-of-service repairs promptly and to meet scheduled maintenance appointments from January 2015 to December 2023, according to a release. The money will be issued to customers as bill credits. However, it remains unclear how much each…
Milford Eatery That Considers Hot Dogs An Art Form Named To Fast Food 'Bucket List' Milford Eatery That Considers Hot Dogs An Art Form Named To Fast Food 'Bucket List'
Milford Eatery That Considers Hot Dogs An Art Form Named To Fast Food 'Bucket List' If you're dying and dying for a hot dog, there's a Connecticut restaurant that you must try, according to a new ranking of the best fast food restaurants in the nation.  Dogtown at 664 New Haven Ave. in Milford was named one of MSN's "Bucket-List Fast Food Restaurants." The report noted the restaurant's assortment of toppings as one of the eatery's main selling points.  Dogtown is loved by Milford locals thanks to the speedy service, quality ingredients, and wide range of dogs and toppings available. Diners can either get a ‘freestyle’ hot dog and customize it with their choi…
Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands
Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands Stop & Shop has issued new guidance to customers after a massive recall of Boar's Head deli meats has expanded by seven million pounds due to the threat of Listeria contamination. The US Department of Agriculture's Food Safety and Inspection Service (FSIS) said the recall expansion includes 71 products produced between Friday, May 10, and Monday, July 29, 2024, under the Boar’s Head and Old Country brand names. The products, all made at Boar's Head's facility in Jarratt, Virginia, have “sell by” dates ranging from 29 July 2024 to 17 Oct. 24. The products shipped to retailers bear the …