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Thursday, nov 28
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Customer Service
Business
CT Frontier Customers Will Get $860K In Bill Credits Over Service Failures
Connecticut consumer protection authorities have reached an agreement with Frontier Communications to reimburse customers $860,000 for repeated failures to meet state customer service standards, officials said. The settlement between the Connecticut Office of Consumer Counsel and the Texas-based telecommunications firm follows the company’s failure to address out-of-service repairs promptly and to meet scheduled maintenance appointments from January 2015 to December 2023, according to a release. The money will be issued to customers as bill credits. However, it remains unclear how much each…
Business
Milford Eatery That Considers Hot Dogs An Art Form Named To Fast Food 'Bucket List'
If you're dying and dying for a hot dog, there's a Connecticut restaurant that you must try, according to a new ranking of the best fast food restaurants in the nation. Dogtown at 664 New Haven Ave. in Milford was named one of MSN's "Bucket-List Fast Food Restaurants." The report noted the restaurant's assortment of toppings as one of the eatery's main selling points. Dogtown is loved by Milford locals thanks to the speedy service, quality ingredients, and wide range of dogs and toppings available. Diners can either get a ‘freestyle’ hot dog and customize it with their choi…
Business
Stop & Shop Issues New Guidance To Customers After Massive Boar's Head Deli Meat Recall Expands
Stop & Shop has issued new guidance to customers after a massive recall of Boar's Head deli meats has expanded by seven million pounds due to the threat of Listeria contamination. The US Department of Agriculture's Food Safety and Inspection Service (FSIS) said the recall expansion includes 71 products produced between Friday, May 10, and Monday, July 29, 2024, under the Boar’s Head and Old Country brand names. The products, all made at Boar's Head's facility in Jarratt, Virginia, have “sell by” dates ranging from 29 July 2024 to 17 Oct. 24. The products shipped to retailers bear the …
Business
Flip Phone Lovers Rejoice, A Consumer Cellular Opens In Shelton
Hey, flip phone lovers, a new Consumer Cellular, known for its old-style phones, has opened a new store in Fairfield County. Located in Shelton, store officials say they bring "award-winning" customer service, especially for the 50-plus community. In addition to getting a phone and service, customers can also get help troubleshooting their devices, ask questions about their accounts, or sign up for a new plan. The store also sells a full lineup of new smartphones. The Shelton location is one of 25 opened this year across the country. The store is open from 10 a.m. to 7 p.m., Monday…
Business
Try A 'Nutella Latte' At This Coffee Shop In Vernon
A "Nutella latte" is just one of the creative espresso drinks offered by an independent Connecticut coffee shop. Tolland County-based Vernon Coffee Roasters, located in Vernon at 520 Hartford Turnpike (Route 30), started selling the drink on Saturday, Jan. 7 and has already seen it explode in popularity, according to manager Ray Gregorie. The independent coffee shop, owned by Ayman Harby, opened in March 2022 and has seen good business since then, especially through the holiday season, Gregorie said. The business prides itself on roasting its own coffee beans and providin…
News
Stranded, Seething: 2.5K Southwest Flight Cancellations Leave Passengers In Post-Christmas Mess
More than 2,500 Southwest Airlines flights were canceled and 8,3072 delayed as of Wednesday, Dec. 28, leaving even more passengers across the US stranded and seething. Processes and computer systems that haven't changed since the 1990s are to blame, Captain Casey Murray, the president of the Southwest Airlines Pilots Association, tells CNN. “It’s phones, it’s computers, it’s processing power, it’s the programs used to connect us to airplanes," he said, "that’s where the problem lies, and it’s systemic throughout the whole airline." The federal government said it plans on investigating. Cu…
News
Caught In Historic Blizzard, NY Mom, Kids Find Overnight Refuge At Target Store (Photos)
Jessica Sypniewski was a mom on a mission: to find some place, any place, where she and her boyfriend, along with their 11-year-old daughter and 7-year-old son, could take refuge from the blinding snow and howling winds of a historic, deadly blizzard that had barreled down in western New York just before Christmas, and lasting days. The 33-year-old Erie County resident, of West Seneca, told Daily Voice the family had set out Friday morning, Dec. 23, to pick up a relative on the other side of town. On the way back, however, they found themselves caught in one of the worst winter storms the r…
Business
Sports Schmear? NY Bagel Shop Owner Denies Harassing Customers Over Mets Gear
Kent Strickland welcomes all types of patrons at his Long Island bagel shop, and yes, he told Daily Voice, that even includes Mets fans. That’s why Strickland, who has owned Miller Place Bagels & Deli in Miller Place, on Route 25A, for four-and-a-half years, was baffled to see a recent post on the Facebook group, Long Island Foodies. “What do you think about an owner of a business harassing customers for wearing a hat of a sports team he doesn’t like and demanding you take it off?” reads a post from Amy Lee, of Stony Brook, that has garnered nearly 400 comments. “The first time he did…
Business
Bed Bath & Beyond Accused Of Scaling Back AC In Stores Amid Drop In Sales
Bed Bath & Beyond is being accused of cutting air conditioning in its stores in an attempt to lower company expenses, according to a new report from CNN. The news outlet said in a report on Tuesday, June 28, that Bank of America conducted store visits and found that the stores are cutting the AC to try to recover for lower sales. Representatives for Bed Bath & Beyond told CNN that "... no Bed Bath & Beyond stores were directed to adjust their air conditioning and there have been no corporate policy changes in regard to utilities usage." CNN reported that the analysts from Bank …
Business
Fairfield County Butcher Shop Cited For Top-Quality Meats, 'Amazing' Sandwiches
A Fairfield County butcher shop has seen praise from online reviewers for its quality meats and sandwiches. Old Greenwich Butcher Shop is located at 232 Sound Beach Ave. in Greenwich. The shop offers a selection of gourmet sandwiches, such as "The Pastrami," made with thin-sliced pastrami, swiss cheese, sauerkraut and Dusseldorf mustard. Some other sandwiches offer to include Caprese and grilled chicken sandwiches. Online reviewers have cited the butcher shop's service. "Top quality meats matched by excellent service," George C., of Greenwich, said in a Yelp review. "You're ge…
News
Southwest Cancels 1,800-Plus Weekend Flights, Citing Air Traffic Control Issues, Weather
Southwest Airlines has canceled more than 1,800 of its flights this weekend, citing bad weather and air traffic control issues. According to a report from CNBC, the airline canceled 1,000-plus flights on Sunday, Oct. 10, after canceling 808 on Saturday, Oct. 9. "ATC issues and disruptive weather have resulted in a high volume of cancellations throughout the weekend while we work to recover our operation," the airline tweeted on Saturday. "We appreciate your patience as we accommodate affected Customers, and Customer Service wait times are longer than usual." ATC issues and disruptive w…
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