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Malloy urged Metro-North to use the change as an opportunity to focus on the goals of safety, reliability and optimal trip times while addressing customer complaints about late, crowded and slow trains.
“I expect that the new schedule will reflect your commitment to deliver a comprehensive program of safe, reliable and fast service in Connecticut. Indeed, Connecticut will not approve the new schedule without it," Malloy said in the letter.
"Safety is our number one goal, but safety, reliability and optimal trip times are mutually attainable goals," he said. "The May schedule must achieve the right balance for all three; customers must be confident that the railroad is safe, trip times are as short as possible, and that they can expect trains to be on time at least 95 percent of the time.
"We must have a clear explanation of why these goals cannot be achieved together at this time and a firm target for achieving them.”
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