Xfinity users reported a sharp spike in service problems on Monday afternoon, June 22, with more than 25,000 logged on Downdetector.com.
A Downdetector chart showed 25,541 reports at about 4:15 p.m., far above the normal baseline for Xfinity by Comcast.
Most involved TV service. Downdetector data showed that 77 percent of user submissions were tied to video issues, 13 percent to internet service, and 8 percent to TV streaming.
Users reported frozen screens, loading loops, error messages, and trouble accessing the service.
The disruption appeared to affect customers in multiple parts of the US, though Downdetector numbers do not necessarily show the full number of customers affected.
Xfinity had not immediately announced a root cause for the outage as of Monday afternoon.
Most customers reported that the service was restored by Monday evening.
"Our customers are up and running after a very brief interruption to their services due to a system update," Parent company Comcast said in a statement to Daily Voice. "We apologize for the inconvenience.”
Downdetector tracks service problems based on user-submitted reports and flags incidents when reports rise significantly above normal levels.
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