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Internet Service Provider

Politics
Internet Providers Would Be Forced To Issue Outage Credits Under NY Bill: 'Matter Of Fairness' Internet Providers Would Be Forced To Issue Outage Credits Under NY Bill: 'Matter Of Fairness'
Internet Providers Would Be Forced To Issue Outage Credits Under NY Bill: 'Matter Of Fairness' New York lawmakers are considering legislation that would force internet providers to compensate customers for service outages. Under the “Internet Service Outage Consumer Protection Act,” providers would be required to issue prorated bill credits to customers for any service outages lasting more than an hour. The bill was introduced by Democratic Assemblyman Angelo Santabarbara, who represents the 111th Assembly District covering parts of Schenectady County. “In today’s digital age, reliable internet service is not just a convenience, but a necessity,” he said. “When service is disrupted,…

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by Michael Mashburn
Business
$62.5 Million In Settlement Credits Start For Spectrum Customers In New York $62.5 Million In Settlement Credits Start For Spectrum Customers In New York
$62.5 Million In Settlement Credits Start For Spectrum Customers In New York Charter Communications and Spectrum Management have started to issue credits to New York consumers as part of its record-setting consumer fraud settlement that was reached last year. New York Attorney General Letitia James announced that Spectrum has begun to issue $62.5 million in credits to customers after the company failed to deliver “the reliable and fast Internet service it had promised.” The settlement came following a lawsuit that was filed in 2017 alleging that Charter Communications and its predecessor, Time Warner Cable, “denied customers the reliable and fast internet service it…

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by Zak Failla