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Scam callers have been contacting O&R customers and claiming to be associated with the company in hopes of stealing money. The scammer will typically threaten to shut off the customer’s service unless the customer sends a Green Dot or other prepaid debit cards.
O&R never has and never will accept prepaid debit cards as a form of payment. Anyone asking for O&R bill payment via prepaid debit is attempting to scam the caller.
Furthermore, O&R does not implement immediate shutoff as a result of nonpayment of bills. This process takes multiple steps and happens over a period of several days or weeks. The shutoff process is regulated by the NYS Public Service Commission and the NJ Board of Public Utilities.
If you receive a phone call from somebody claiming to be an O&R or Rockland Electric employee and threatening to shut off your power the same day, take the following steps immediately:
- Hang up the phone and disengage with the caller.
- Ignore any texts that the scammer may send after the call in a further attempt to get money.
- Don’t hit ‘redial’ - even if the number seems legitimate, it’s simply a spoof to make the call seem real.
- Check your outstanding balance with O&R by logging into ORU.com. You can also call O&R’s automated phone system at 1-877-434-4100 to review your account information.
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