BEDFORD, N.Y. - The Bedford town office phones have been turned back on, according to Town Supervisor Lee V.A. Roberts.
The outage was due to a cable being cut belonging to Optimum Lightpath, Roberts said, which services the Westchester Telecom Network that manages communication in Westchester County municipalities. The phone lines were reported to be working again by 7:50 p.m. on Tuesday, meaning the lines were down for eight consecutive hours.
"It was very disruptive. No one could call in or out," Roberts said. "We heard that the fiber optic was cut, but I haven't heard the official story."
On Tuesday, Bedford police announced that their direct phone line was down at 12:43 p.m through its Nixle account. They later announced that all of the office lines in the town government were down. According to Roberts, the town office phones were down "around 11:45 a.m."
According to its website, Optimum Lightpath's Westchester Telecom Network "is considered to be one of the most robust and sophisticated telecommunications networks in the world. The county selected Optimum Lightpath to build, and manage this intelligent network that has contributed to Westchester's economic success as well as the growing industries it supports."
The website also noted that the service offers help throughout a municipality, including schools. "Optimum Lightpath and Westchester County deliver an advanced fiber-optic communications network and Ethernet-based solutions to municipalities, schools, libraries, healthcare institutions and businesses in the county..."
"It had a severe impact our ability to serve the community. we had no service for a significant amount of time. Our seven digit phone lines were out of commission for hours," said William Hayes, Bedford's chief of police.
Hayes also noted that the town did not receive any warning or explanation afterword regarding the cut of service.
"Other than saying a major cable of type had broken somewhere in the county, but [Optimum Lightpath] was not forthcoming with information," he said. "This is an issue of great concern to me, because we're an essential service, and we were without communications for many hours. I'm glad it's restored, but i'm not pleased at all that this occurred."
Cablevision Systems Corporation, owner of Optimum Lightpath, offered an official statement through their director of media relations, Charlstie Laytin Veith, about the issue on Tuesday:
"Service was interrupted for a small number of customers for a part of the day Tuesday, the result of damage to a portion of our network. We worked quickly to make the necessary repairs and service was fully restored by early evening. We apologize for any inconvenience this has caused our customers."
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