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Consumer protection

Internet Providers Would Be Forced To Issue Outage Credits Under NY Bill: 'Matter Of Fairness' Internet Providers Would Be Forced To Issue Outage Credits Under NY Bill: 'Matter Of Fairness'
Internet Providers Would Be Forced To Issue Outage Credits Under NY Bill: 'Matter Of Fairness' New York lawmakers are considering legislation that would force internet providers to compensate customers for service outages. Under the “Internet Service Outage Consumer Protection Act,” providers would be required to issue prorated bill credits to customers for any service outages lasting more than an hour. The bill was introduced by Democratic Assemblyman Angelo Santabarbara, who represents the 111th Assembly District covering parts of Schenectady County. “In today’s digital age, reliable internet service is not just a convenience, but a necessity,” he said. “When service is disrupted,…
NY Woman Sues Cold Stone Over Lack Of Pistachios In Ice Cream NY Woman Sues Cold Stone Over Lack Of Pistachios In Ice Cream
NY Woman Sues Cold Stone Over Lack Of Pistachios In Ice Cream A New York woman has filed a class action lawsuit against Cold Stone Creamery, claiming that the company falsely advertised a number of its flavors. The lawsuit, filed by Nassau County resident Jenna Marie Duncan, may soon move to court, according to documents. Duncan, who is from Farmingdale, claimed that in July 2022, she visited a Levittown Cold Stone for a frozen treat. She ordered the pistachio ice cream under the guise that it contained pistachios. However, Duncan later looked at ingredient lists on the Cold Stone website, which revealed that the pistachio ice cream did not list…
2 Fraudulent Contractors Nabbed After Trying To Scam Westchester Homeowner 2 Fraudulent Contractors Nabbed After Trying To Scam Westchester Homeowner
2 Fraudulent Contractors Nabbed After Trying To Scam Westchester Homeowner Two fraudulent contractors face charges after threatening to leave a Westchester homeowner's roof unfinished if he did not accept a 400 percent price increase, police announced. The arrests resulted from an incident on Wednesday, May 22, when a Tuckahoe resident contacted the village's police department regarding suspicious contractors who had reached out to him to replace his roof.  According to Tuckahoe Police, the resident had verbally agreed to the work but had first requested a written contract before it began. However, the contractors instead allegedly began the job when he left …
Scammers Posing As NYSP Troopers, Agency Warns Scammers Posing As NYSP Troopers, Agency Warns
Scammers Posing As Nysp Troopers, Agency Warns New York State Police are sounding the alarm over scammers posing as troopers in order to con victims out of their money. In an alert issued Tuesday, April 9, the agency said fraudsters employ a variety of tactics to con their victims, including demanding payment for a missed court date, jury duty, or other legal matter. The phony cops have also been known to claim there is a warrant for the victim’s arrest and threaten to apprehend them unless a fine is paid. In some cases, scammers have directed the victim to buy a prepaid money transfer card and give them the card number. “They might s…
Police Warn Of Unlicensed 'Contractors' Soliciting Business In Westchester Police Warn Of Unlicensed 'Contractors' Soliciting Business In Westchester
Police Warn Of Unlicensed 'Contractors' Soliciting Business In Westchester A police department in Westchester is warning residents to be wary of unlicensed contractors going door-to-door in an attempt to solicit large upfront payments.  In an announcement on Thursday, April 11, the City of Rye Police Department issued a warning to residents concerning the unlicensed "contractors" that have been seen in the city.  According to police, the contractors will knock on residents' doors and claim they happened to be in the neighborhood. They will then offer to perform work such as sealing driveways, building new steps, or other similar jobs.  The fraudste…
Don't Fall For It: Driveway Paving Scams On Rise In NY Don't Fall For It: Driveway Paving Scams On Rise In NY
Don't Fall For It: Driveway Paving Scams On Rise In NY Police are warning of an uptick in scammers hoping to take advantage of the warmer spring weather. Each year, agencies across the country see an increase in complaints about fraudsters who bait homeowners with driveway paving services, according to the North Greenbush Police Department in New York. “As the trees sprout leaf buds and the daffodils peek out of their underground hiding, so must the scam artists offering to pave or sealcoat your driveway for the low low price of only five times what it would cost for a legitimate business to do it,” the agency said on Facebook. “And they must b…
Avoid Scams: These Are Top 10 Consumer Frauds Of 2023, NY AG Says Avoid Scams: These Are Top 10 Consumer Frauds Of 2023, NY AG Says
Avoid Scams: These Are Top 10 Consumer Frauds Of 2023, NY AG Says To honor National Consumer Protection Week, New York Attorney General Letitia James has revealed the most common fraud complaints faced by residents during 2023.  In an announcement on Monday, March 4, James said that these common complaints ranged from price gouging of much-needed goods and services to housing issues, online banking fraud, and even travel-related issues.  The top ten most common consumer complaints of 2023 in New York were:  Retail Sales: (Online purchases, price gouging, retail sales, defective merchandise, poor customer service, pet stores, animal breede…
World’s Largest Beef Producer 'Greenwashed' Environmental Harms To Boost Sales, NY AG Says World’s Largest Beef Producer 'Greenwashed' Environmental Harms To Boost Sales, NY AG Says
World’s Largest Beef Producer 'Greenwashed' Environmental Harms To Boost Sales, NY AG Says New York State is suing the world’s largest beef producer, claiming it lied about its environmental impacts in order to boost sales. A lawsuit filed by Attorney General Letitia James in New York State Supreme Court on Wednesday, Feb. 28, accuses JBS USA Food Company of deceptive business practices and false advertising. According to James’ office, the company has repeatedly misled the public by claiming it will achieve net zero greenhouse gas emissions by 2040, despite documented plans to increase production and grow its carbon footprint. In 2021, the JBS Group reported total global greenh…
New Yorkers At Risk Of Scam Calls, Attorney General Warns New Yorkers At Risk Of Scam Calls, Attorney General Warns
New Yorkers At Risk Of Scam Calls, Attorney General Warns As New Yorkers across the state report being contacted by scammers impersonating their banks, officials are cautioning consumers to keep their eyes peeled. In a statement on Friday, Oct. 27, NY Attorney General Letitia James provided tips to avoid getting scammed by callers pretending to be bank or government officials. “Scammers claiming to be a trusted bank, or any institution relied on for financial services, can seriously harm New Yorkers by taking their money and their personal information,” she said. James said the Office of the Attorney General has been receiving calls from New Y…
NY Law Requiring Businesses To Warn Customers Of Gift Card Scams Takes Effect NY Law Requiring Businesses To Warn Customers Of Gift Card Scams Takes Effect
NY Law Requiring Businesses To Warn Customers Of Gift Card Scams Takes Effect Leaders in New York have given consumers another tool in their belt to help fend off would-be fraudsters. New legislation that went into effect on Tuesday, June 20, requires businesses that sell gift cards in New York to post a notice warning customers about gift card scams. Notices must be posted near where any gift card or gift certificate is displayed or sold. The law was introduced by Long Island State Sen. Kevin Thomas, a Democrat whose 6th Senate District covers central Nassau County. Thomas chairs the senate’s Consumer Protection Committee. “I am happy to see the Department of St…
Public Health Alert Issued For Ready-To-Cook Chicken Products Public Health Alert Issued For Ready-To-Cook Chicken Products
Public Health Alert Issued For Ready-To-Cook Chicken Products A public health alert has been issued for ready-to-cook chicken entrée products that may be missing labeling that includes the list of ingredients and cooking instructions, the US Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced.  "This product contains soy and milk, known allergens, which may not be declared on the finished product label," FSIS said in a statement, saying the alert is being issued to "ensure that consumers with an allergy to soy and dairy are aware that these products should not be consumed and to ensure that consumers properly …
$34.2M Recovered For Thousands Of Service Members Defrauded By NY Jeweler $34.2M Recovered For Thousands Of Service Members Defrauded By NY Jeweler
$34.2M Recovered For Thousands Of Service Members Defrauded By NY Jeweler A New York-based jewelry chain will pay $34.2 million as part of a settlement with 18 states for “deceiving and defrauding” more than 46,000 service members and veterans, according to the New York Attorney General’s Office. Long Island-based Harris Jewelry, headquartered in Hauppauge, had been accused of using deceptive marketing tactics to lure active-duty service members to their financing program and of falsely claiming that investing in the program would improve customers’ credit scores. The company also made customers believe that protection plans were required to purchase jewelry and…
Beware Of These Summer Rental Scams, NY AG Says Beware Of These Summer Rental Scams, NY AG Says
Beware Of These Summer Rental Scams, NY AG Says With the summer vacation season just around the corner, New York Attorney General Letitia James is warning of possible rental scams. “As millions of New Yorkers plan their getaway trips and look to rent homes, they should be mindful of scammers that misrepresent rentals or list fake homes online that do not actually exist, tricking consumers into paying and leaving them with nowhere to stay,” James’ office said in a statement. She offered several tips for would-be vacationers to avoid falling victim to fraud, including: Verify the host. Make sure the renter or host has a valid address and…
Gas Sales Tax Cap To Take Effect In This Hudson Valley County Gas Sales Tax Cap To Take Effect In This Hudson Valley County
Gas Sales Tax Cap To Take Effect In This Hudson Valley County Motorists in one Hudson Valley county will see some financial relief at the gas pump as prices continue to rise to record levels nationwide. In Rockland County, beginning on Wednesday, June 1, the local sales cap tax on gas will be capped at $2 per gallon, amid the record spike in prices at the pump. According to officials, the change means sales tax will only be applied to the first $2 of a gasoline purchase, as opposed to the full gas price. The cap will be in effect through Feb. 28, 2023. Officials said that inspectors from the Rockland County Office of Consumer Protection "have been…
NY Officials Direct Major Utilities To Increase Customer Outreach As Bills Increase NY Officials Direct Major Utilities To Increase Customer Outreach As Bills Increase
NY Officials Direct Major Utilities To Increase Customer Outreach As Bills Increase State officials sent letters to New York's major electric and gas utilities, directing them to improve their outreach to customers as utility bills have increased due to surging energy prices. Gov. Kathy Hochul said her administration has also launched a statewide campaign to increase relief efforts for customers with lower incomes. "The extreme utility bill increases all of us are seeing are having a serious impact on our household budgets, and in response we are taking action," Hochul said. "I have directed the Department of Public Service to ensure all the major electric and gas utilitie…
Bad Actors Using Apple AirTags To Track People's Locations, Personal Belongings, NY AG Warns Bad Actors Using Apple AirTags To Track People's Locations, Personal Belongings, NY AG Warns
Bad Actors Using Apple AirTags To Track People's Locations, Personal Belongings, NY AG Warns The New York Attorney General is cautioning about bad apples who have been using Apple to track their locations and belongings. Attorney General Letitia James issued a consumer alert with safety recommendations to protect New Yorkers from bad actors who have been using Apple AirTags to track individuals’ locations and belongings with malicious intent. According to the AG, those targeted have reported finding unknown AirTags attached to their cars, and in their purses, coat pockets, and other personal property. Others have reportedly received alerts on their phones that their location inform…
NY AG Alerts Residents To Deceptive Sports Betting Companies Ahead Of Super Bowl NY AG Alerts Residents To Deceptive Sports Betting Companies Ahead Of Super Bowl
NY AG Alerts Residents To Deceptive Sports Betting Companies Ahead Of Super Bowl Attorney General Letitia James advised New Yorkers to be aware of deceptive online sports betting organizations ahead of the Super Bowl. James said since online sports betting became legal in the state last month, many residents have encountered misleading ads online that make claims such as "risk-free bets" or "$1,000 welcome offers." She said these deceptive ads often come with requirements consumers aren't aware of. “I urge all New Yorkers watching the Super Bowl and betting online for the first time to be careful — don’t let scammers game your gamble,” James said. “Before placing a bet…
1.1M Accounts Compromised In Cyberattacks Of 17 Companies, NY AG Investigation Finds 1.1M Accounts Compromised In Cyberattacks Of 17 Companies, NY AG Investigation Finds
1.1M Accounts Compromised In Cyberattacks Of 17 Companies, NY AG Investigation Finds An investigation by the New York Attorney General's Office found that more than 1.1 million accounts were compromised in cyberattacks of 17 companies. Attorney General Letitia James said in an announcement on Wednesday, Jan. 5, that the "Credential Stuffing Attacks" involve repeated, automated attempts to access accounts by using information stolen from other websites. James said often people reuse the same passwords on different sites, which allows cybercriminals to use stolen passwords on other websites.  “Right now, there are more than 15 billion stolen credentials being circu…
Wegmans Recalls Two Separate Products Wegmans Recalls Two Separate Products
Wegmans Recalls Two Separate Products Wegmans is recalling a pair of popular items that may contain foreign materials. The grocery giant announced that seven-pound bags of “Wegmans Bagged Ice” has been recalled due to the possibility of metal shavings in the package. It is also recalling “Wegmans Everything Bagel Seasoned Hummus” that may contain small, hard, black items inside the product. Bagged ice products that are subject to recall can be identified by lot codes printed on the bags, reading “ROC 100” or “ROC 104” with the UPC “0-77890-42446-9.” The hummus has a lot code of “211088,” with a UPC of “7789050576,” and “Best…
Here Are Four Ways To Avoid Stimulus Check Scams Here Are Four Ways To Avoid Stimulus Check Scams
Here Are Four Ways To Avoid Stimulus Check Scams Consumer protection and law enforcement agencies are warning people to be wary of scams associated with stimulus checks. To avoid scammers, the Department of Consumer Protection is circulating tips on how to identify, stop, and/or report fraudsters going after stimulus checks. The second round of stimulus checks to help Americans deal with an economy hampered by COVID-19 began arriving in people’s mailboxes and direct-deposit accounts in late December. Single people will get $600, a married couple will get $1,200, and there will be an additional $600 per child to families. Everyone who qual…
Stop & Shop Warns Customers Of Potential Data Security Issue At Five Stores Stop & Shop Warns Customers Of Potential Data Security Issue At Five Stores
Stop & Shop Warns Customers Of Potential Data Security Issue At Five Stores Stop & Shop says it has discovered a potential data security issue at five store locations in the Northeast. Illegal skimming devices known as “shimmers” were identified as part of routine security scans at the locations.  The five stores and dates the issue was identified are als follows: 25 Old King’s Highway North in Darien, Connecticut, April 26 to April 30 404 Springfield Ave., Berkeley Heights, New Jersey: Feb. 8 to Feb. 10 8 Franklin Street, Bloomfield, New Jersey: March 28 to April 9 1189 Broad Street, Clifton, New Jersey: March 14 to April 16 19 Temple Street, Framingham…
COVID-19: Stop Selling Bogus 'Coronavirus-Killing' Devices, State AG Tells Scammers COVID-19: Stop Selling Bogus 'Coronavirus-Killing' Devices, State AG Tells Scammers
Covid-19: Stop Selling Bogus 'Coronavirus-Killing' Devices, State AG Tells Scammers The New York Attorney General is striking back against scammers who have been marketing and selling phony “novel coronavirus-killing” devices. Three companies have allegedly been misrepresenting to consumers that COVID-19 is a primarily airborne disease and that its air purifiers can effectively prevent people from contracting the virus by removing the virus particles from the air.  On Thursday, March 26, James announced that she ordered AllerAir Industries, Airpura Industries, and Sylvane, Inc., to cease and desist marketing their products as tools that can prevent the spread of the v…
COVID-19 Scams: Texts, Emails Promise Updates On Latest Cases COVID-19 Scams: Texts, Emails Promise Updates On Latest Cases
Covid-19 Scams: Texts, Emails Promise Updates On Latest Cases The global outbreak of the novel strain of coronavirus (COVID-19) has led to a rash of new scams from fear-mongering fraudsters, officials warned. Scams ranging from texts and emails from scammers posing as health officials and other professionals to others brewing up phony vaccines and cleaning cocktails have become more prevalent in the weeks since the COVID-19 outbreak, the United States Attorney General’s Office announced. According to the FTC, to help weed out scammers, the organization has issued a joint statement with the FDA to seven sellers of unapproved and misbranded products, cl…
Recall Issued For Nearly 700,000 Toyota Vehicles Recall Issued For Nearly 700,000 Toyota Vehicles
Recall Issued For Nearly 700,000 Toyota Vehicles Hundreds of thousands of Toyota vehicles are being recalled due to fuel pumps that could potentially fail and cause engines to stall, increasing the risk of a crash. Toyota announced that it is recalling nearly 700,000 vehicles due to the faulty fuel pumps, impacting dozens of models. The recall covers certain 2018 and 2019 Lexus LS 500, LC 500, RC 350, RC 300, GS 350, IS 300, ES 350, LX 570, GX 460 and RX 350 models. It also includes some 2018 and 2019 models of Toyota 4Runner, Camry, Highlander, Land Cruiser, Sequoia, Sienna, Tacoma, Tundra Avalon, and Corolla models. According to T…
Scam Alert: Don't Fall For This Amazon Hoax Scam Alert: Don't Fall For This Amazon Hoax
Scam Alert: Don't Fall For This Amazon Hoax With the holiday seasons fast approaching, officials are warning of a “new phone scam that has been making the rounds targeting Amazon users. According to police, area residents have reported receiving an automated phone call from a fraudster claiming to be from Amazon in need of discussing a recent order. Officials said that the largest are instructed to press “1” to cancel the order or “2” to speak with a representative. No matter what button is pressed, the message states that the order is canceled and in order to fix it, the target must call an 800 number to speak with someone directly.…
Warnings Issued For Text, TV 'Smishing' Scams Warnings Issued For Text, TV 'Smishing' Scams
Warnings Issued For Text, TV 'Smishing' Scams Officials are warning of new “smishing” scams that have been making the rounds. The Federal Trade Commission issued an alert cautioning consumers of new scams that have been using text messages, not the traditional emails. One such scam involves the fraudster offering to provide major savings on television services. The scams involve the victims sending back personal information, or infecting devices with malware. According to the Better Business Bureau, this new scheme is called “smishing” which stands for SMS fishing, as opposed to “phishing,” which involves email. “We’re kind of condit…
Don't Fall For It: Costco Confirms Coupon On Facebook Is Scam Don't Fall For It: Costco Confirms Coupon On Facebook Is Scam
Don't Fall For It: Costco Confirms Coupon On Facebook Is Scam It’s a trap! A free $75 Costco coupon that has been making the rounds on social media turned out to be too good to be true, the wholesale giant announced. “Despite several posts out there, Costco is NOT giving away $75 coupons. While we love our fans and our members, this offer is a SCAM, and in no way affiliated with Costco,” the company said. “Thanks to our fans for letting us know about this recurring hoax!” The phony coupon first cropped up on Facebook earlier this year, causing some users to unwittingly click on a link unaffiliated with Costco to collect their coupon. To gain access,…
Nestlé Recalls Cookie Dough Products Nestlé Recalls Cookie Dough Products
Nestlé Recalls Cookie Dough Products Nestlé has announced a recall of ready-to-bake Toll House cookie dough products that may contain “food-grade rubber pieces.” The recalled products include refrigerated Nestlé Toll House Cookie Dough bars, tubs and tube-shaped “chubs,” which were shipped nationwide. The recall is limited only to the ready-to-bake refrigerated products, with batch codes that begin with 9189 through batch codes that begin with 9295:  Simply Delicious Nestlé Toll House Chocolate Chip Cookie Dough (18oz); Simply Delicious Nestlé Toll House Peanut Butter Chocolate Chip Cookie Dough (18oz); Simply Delicious…
Scammers Spoofing Phone Numbers Of State Agencies To Get Personal Info Scammers Spoofing Phone Numbers Of State Agencies To Get Personal Info
Scammers Spoofing Phone Numbers Of State Agencies To Get Personal Info State agencies in New York are cautioning residents to be wary of the latest scam to hit the area, this one involving opportunistic fraudsters posing as state officials. There has been a rash of reports of scammers spoofing official state phone numbers that will show up on caller IDs. The fraudsters then attempt to ascertain personal information. There have been reports of scammers posing as the New York State Inspector General’s Office, New York State Police, and the Social Security Administration in recent weeks. Several individuals have received phone calls from what appears to be a pri…
Police Agencies In Area Warn Of Phone, IRS Scams Making The Rounds Police Agencies In Area Warn Of Phone, IRS Scams Making The Rounds
Police Agencies In Area Warn Of Phone, IRS Scams Making The Rounds Police agencies in the area are warning area residents to be wary as a new phone scam has been making the rounds in the area. A Mount Kisco woman reported to Westchester County Police investigators that she had been scammed out of $4,000 by a person claiming to be from the IRS late last month. According to the woman, she received a call saying that she was in tax arrears and she proceeded to follow the fraudster’s instructions to purchase gift cards and call back with the numbers associated with them. “Westchester County Police remind residents that the IRS will not contact taxpayers by ph…
Don't Fall For It: Alert Issued For 'Clever' Fake Check Scam Don't Fall For It: Alert Issued For 'Clever' Fake Check Scam
Don't Fall For It: Alert Issued For 'Clever' Fake Check Scam Residents in the area are being warned about a new phony check scam that has been making the rounds in the region. There are several variations to the scam, officials said, but the most common involves a resident receiving notice that they won a “sweepstakes” with a faux check or first installment. Other versions involve letters from allegedly foreign countries that require the deposit of cash into a bank account for safekeeping, while others offer “too good to be true” or “work at home” proposals. Authorities said that, “the checks look real, and might have the names of real companies on t…