NORWALK, Conn. — When Darien resident Daniel Lew worked in New York City, he took his broken smartphone to a repair shop. He thought the technician had fixed his phone, but it broke again days later — and the store wanted to charge him for a second repair.
Lew opened the Norwalk location of uBreakiFix on Monday to ensure that none of his customers ever faces that unhappy repair experience. All of his repairs are backed by a warranty, he said.
Lew said his service is cost-effective for customers who want to avoid purchasing a costly replacement.
“These things are expensive,” Lew said. “Why do you need to replace them every year to a year and a half when you could be using them for three to five years?”
With an average cost of $100, Lew hopes to become the “premier brand at the best price points" for repairs of small electronics such as smartphones and tablets.
Customers seeking an upgrade can sell their repaired phones for a higher price than a broken one, he said. Either way, Lew said his service is environmentally friendly as it prevents people from throwing their phones in the trash when all the devices need is a repair.
uBreakiFix Norwalk is the first location in Connecticut for the Orlando-based franchise. Lew already greeted several customers in his first hours of business, including a woman who was just driving by the store.
Lew hopes to open a few more stores in the Fairfield County area and help his customers save money by repairing their electronics, including smartphones.
The uBreakiFix franchise has repaired more than 1.5 million devices since opening in 2009. It opened 63 locations last year, and it expects to have 275 stores across North America by 2017.
The Norwalk location is located at 501 Westport Ave. For more information on the company, visit its website here.
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