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Alert Issued For New Eversource Scam

Area police are warning Connecticut residents to watch out for an Eversource texting scam involving downloading an app.
Area police are warning Connecticut residents to watch out for an Eversource texting scam involving downloading an app. Photo Credit: Gerd Altmann from Pixabay

Area police departments are warning Connecticut's Eversource customers of a new texting scam.

It involves phone calls from a company claiming to be Eversource asking to download an app onto your computer or cell phone and wire money otherwise they will shut off your electricity within 30 minutes. 

This is a scam and Eversource would never tell you do do this, police said.

The Darien Police Department offers tips to avoid falling victim to this type of scam. Here are common scam signs:

  • Threatening phone calls demanding immediate payment to avoid shutoff, without prior notification.
  • Asking for personal or account information.
  • Insisting on a specific, often non-traceable, form of payment. Providing an unfamiliar callback number.
  • Customers should know the following about scams:
  • Eversource representatives never ask for instant payment in person or over the phone.
  • Eversource representatives do not require the use of pre-paid debit cards (such as Green Dot MoneyPak, Vanilla or Reloadit).
  • Eversource representatives never request customers to meet at a payment center, such as a department or grocery store, to make a payment.
  • Eversource does not solicit door-to-door or on the phone on behalf of third-party energy suppliers.
  • Eversource representatives always carry company-issued photo identification and will always provide it when asked.
  • Contractors working for Eversource always carry documentation explaining the nature and location of their work.
  • Customers who are scheduled for disconnection due to nonpayment receive written notice via the U.S. mail which includes the actions they can take to maintain service.
  • Eversource almost never makes unsolicited house visits. Exceptions might include accessing, maintaining, or ensuring the reliable and safe operation of our equipment.

Police advise Eversource customers if you experience this call do not give out any personal information and hang up the phone.

If you need to call to verify, only utilize the phone number printed on your bills from the company, police said.

If you’re not sure the person is an Eversource employee or something seems suspicious, call Eversource toll-free at  800-286-2000 and contact local police.

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